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Buyer Beware - Sydney_castiel

WHO: Sydney_castiel

WHERE: Furry Amino: Sydney_castiel
Instagram: Sydney_castiel
Youtube: Sydney Estey
Deviantart: Sydney-castiel
Linktree: Sydney_castiel
Redbubble: SydneyCastiel

WHAT: A small bust badge, traditional

WHEN: 30th December, 2017 until now.

EXPLAIN: On the 30th December of 2017 I ordered a traditional badge from Sydney_castiel on Furry Amino. I described what I wanted and paid the amount to their Paypal on the same day.
On the 29th of January, 2018 I asked for progress since it has been a month and I got a picture of the badge, I was satisfied with the outcome. I gave them my adress and they said they would mail it out as soon as possible.
On the 19th of February I asked if they mailed it out yet, since I haven't heard back from them. Got a response on the same day that they didn't mail it out yet, since they were broke.
March rolled along and I asked yet again if they mailed it out yet. I was super dissatisfied since I've been waiting for almost 2 months for a badge that had to be shipped to me.
On March 14th I got a response that the badge was indeed mailed out and they apologized for the lack of communication and service.
On April 30th, I asked if they got any proof that they did ship it out, since I've been waiting for a long time now. No response until now. And I'm clearly sick and tired of this crap. I'm almost waiting for 4 months for a badge that just needs to be shipped.

PROOF: All screenshots can be found here: https://sta.sh/2sxnta812es?edit=1

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Do not go after persons posted about here, by leaving comments on their art pages.
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Comments

( 24 comments — Leave a comment )
gatekat
May. 8th, 2018 06:37 pm (UTC)
File a dispute with PayPal before time runs out and don't accept their word they did something.

If they did mail it there is proof PayPal will accept.
If they haven't then it is likely to get them to do so to get that proof.

Anyway it goes down it's unacceptable to take that long.
eveykins
May. 9th, 2018 02:54 am (UTC)
Okay not to be shitty about this, but you're an adult and this artist is like 14. You paid 5.00 for it? International shipping alone would be more than your commission is worth. Did you pay for shipping? Because expecting a child to basically turn around and use the money and then some on top of extra, just to basically draw you a picture for free then pay out of their pocket to mail it to you?

You should have just did a paypal dispute and left it at that.

Edited at 2018-05-09 03:01 am (UTC)
prettykittyaz
May. 9th, 2018 03:10 am (UTC)
While i agree that you cant hold any repaonsibility on a 14yo... it also should be understood that the kid shouldnt be taking commissions if they cannot hold to their end of the deal.

OP just do a paypal dispute and do not close it whatsoever. Let paypal deal with it. If they do mail it out then they can show proof to paypal.

Note: try to avoid commissioning underage artist. Not that all underage artist will do things like this but its more than likely paypal will not side with you due to their age. Most the time underage artist will not be held responsable for their actions due to some legal issues.
eveykins
May. 9th, 2018 03:16 am (UTC)
Adults are just as responsible as minors in these sorts of situations. While yeah the kid probably shouldn't be taking commissions, it falls on the adult to take the appropriate responsibility in something like this.

I'd honestly just say eat the $5.00 and chalk it up to a learning experience to not commission kids, and if you do for the love of god pay for your own shipping.
celestinaketzia
May. 9th, 2018 03:20 am (UTC)
This will be frozen. Please refer to Rule 5:

"5. Do not comment in a post questioning its relevance to this community. Posts are moderated, thus it 'belongs in artist's beware' if it's been posted."
xilacs
May. 9th, 2018 02:55 am (UTC)
How 'broke' do you have to be to not have enough funds to ship out a badge? It should only cost as much as a stamp does, which is usually like 50 cents. That sounds like such a fake excuse.
daceffect
May. 9th, 2018 03:08 am (UTC)
Bad post OP. This is a minor stepping into art and all you successfully did was slander their name over $5. Getting proper shipping to Germany from Canada without having to worry about it being bent up to shit is $10+ and before any of you say "They should have thought about that etc. etc." This is a MINOR and I'd like to point out that this is a learning experience and maybe we should do better as a community to call out people that take advantage of young artists instead of the other way around.

Next time just do the paypal dispute and don't slander a minor like this. Over $5.

Edit: Sorry for the edit. I literally just created this account to say something because normally I just stand-by. I really respect artist beware as a whole and they've done so much for the community but I really do not respect this post.

Edited at 2018-05-09 03:10 am (UTC)
celestinaketzia
May. 9th, 2018 03:20 am (UTC)
This will be frozen. Please refer to Rule 5:

"5. Do not comment in a post questioning its relevance to this community. Posts are moderated, thus it 'belongs in artist's beware' if it's been posted."
celestinaketzia
May. 9th, 2018 03:25 am (UTC)
The artist chose to take commissions, and thus they are responsible for the repercussions of not following through on a commission. They can always chose to offer OP a refund, ask OP for shipping help, or to eat the cost of shipping.

Either way, a singular beware will not ruin a young artist. All of us have made mistakes learning how to handle our business, and all of us can learn from them regardless of age.

With that said, I want to remind folks of rule 5.
"5. Do not comment in a post questioning its relevance to this community. Posts are moderated, thus it 'belongs in artist's beware' if it's been posted."
Sian Tiley
May. 9th, 2018 04:56 am (UTC)
Id do a paypal charge back if you still can. if not you will have to just see this as a learning curve
alkraas
May. 9th, 2018 09:48 am (UTC)
To everyone who said I should not have written this: I do not care about the money. If I did, I would've filed a dispute, but 5USD isn't worth it.
It's about the principle of this whole situation. I commissioned a person so I have EVERY right to get what I paid for, 5USD or 50USD.
I don't care if this is a minor either, I had no idea they were underage either. I met them in a publich chat where they just offered commissisions. They chose to offer commissions, so they should deliver. More people could fall for them, being a minor or a small artist doesn't excuse and protect them from upcoming consequenses. I was a customer and I paid them for a creation. If they are a minor or an adult doesn't matter.

Again, I DO NOT CARE about the money! I care about how they handled the situation.

Edited at 2018-05-09 10:04 am (UTC)
whoop_zi
May. 9th, 2018 02:11 pm (UTC)
Howdy! Please watch the number of edits you make on a comment. Mods get an email for every edit you do, so it can get a little spammy for us. Thanks!
alkraas
May. 11th, 2018 09:45 am (UTC)
My apologies~ I often make typos and write faster than I think.
bornesb
May. 9th, 2018 02:15 pm (UTC)
Ignore the others. When someone chooses to take money in return for a product or service, they are running a business and should be held to that accountability, no matter what their age is. And it really shouldn't be the customer's responsibility to look up somebody's age. What a crappy precedent that sets.

This community is all too quick to let artists off of their business responsibilities because "it's just a hobby" but it is isn't a hobby when you start taking money for it.
And more people should recognize that.
mazz
May. 9th, 2018 08:27 pm (UTC)
Agreed, if they took payment for a product, not matter the cost they are obligated to produce the product (this includes shipping if shipping is offered) or issue a refund.

kamilamutt
May. 9th, 2018 02:55 pm (UTC)

I'm sorry this happened OP, shipping shouldn't take months, I hope you receive your badge soon!

The point of being a minor is that you're learning to take responsability for your actions in order to be prepared for the adult world, not that taking money without delivering a product should be excused and that everyone around them is at fault if the teen handles things badly.

Teens of ANY ages know that taking money and not deliverying what is promised is wrong. Them being a minor is irrelevant. I hope the artist learns from this experience so their business can run smoothly in the future.
dragontripmon
May. 9th, 2018 07:24 pm (UTC)
This also really bothers me considering their a minor paypal does'nt really allow minors to have an account. considering what has been happening with reports of those who were under the age of 18 when they made an account got their's frozen.
rendrassa
May. 10th, 2018 08:22 pm (UTC)
I might be remembering wrong, but I believe it's possible to have an account at 15 if the account is connected to a parent account. Still, if the artist is 14, that's doesn't really matter at this point.
dragontripmon
May. 10th, 2018 09:36 pm (UTC)
Not entirely sure anymore considering there been several reports of paypal shutting down accounts under 18. which have been popping up.

Here is that article i am talking about.
https://hackernoon.com/paypal-is-still-one-of-the-worst-online-examples-of-customer-service-42f3c13f6cd0
rendrassa
May. 11th, 2018 06:46 am (UTC)
Oh jeez. Why can't we have something better than PayPal?

I notice a comment in that article mention that the person told PayPal on the phone that they'd had their parents' permission and were restored, so who knows. Other than, why do we still use PayPal!?
laughsatthunder
May. 12th, 2018 03:35 pm (UTC)
That was a thing but didn't last very long. I was in that program for the ~5 months PayPal had it up and running before closing it in September 2016. I can see why PayPal thought it was a good idea, more business for them. That said, it's smart they took it away because, in general, minors just aren't responsible with funds or business practices and were probably transferring funds from their parents' accounts without permission or making rash transactions.

OP should file a dispute to get their funds back and wipe their hands clean of the situation, unless the artist can provide a working tracking number the case will more than likely be in their favor.
rendrassa
May. 12th, 2018 03:57 pm (UTC)
True. I'm glad my memory wasn't playing tricks with me.
dragontripmon
May. 12th, 2018 06:24 pm (UTC)
I thought so considering this just makes never working with minors more of a fact. But i'm sure there's going to be a lot of shock when unexpected paypal account shutdowns due to that change.
rayesesshyfan
May. 10th, 2018 08:06 am (UTC)
Doesn't matter the age or price, taking THAT long and no contact is a beware warranted. Boggles my mind that people automatically forget that it was still a service that needs to be completed as any other.



( 24 comments — Leave a comment )

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