Traditional Badge with Holographic Overlay
Finished Product before lamination
March 30th - April 19th
Around March 30th Uriko44 opened for $20 USD Traditional Chibi Badges with optional holographic overlay. Myself (and a friend of mine) bought the chibi plushie badges. With quick excitement the arrangement was made and everything went fine.
My email is unhidden because it is public knowledge. I do not mind it being there.
I do not have the details of the transaction occurring due to a personal issue and deleting everything. However, I did receive a digital copy of my work completed before that and had approved the image as the image itself is not an issue. In fact, I deeply love the image (link 1).
Once I received the badge in the mail I was to preoccupied with personal life so it took me a few days to be able to actually look it over. At this time I hadn't been online and disabled my main account to keep myself from going on and stressing myself.
I noticed there were two (animal) hairs in the lamination. One near the front-most ear and on her dress (link 2 and link 3).
So, I logged into my OLD account and proceeded to message them at my earliest convenience that I have received the badge but displeased with the fact there was two hairs inside my badge that were noticeable to the point of unable to enjoy my badge (link 4). They asked to see the images which I happily obliged.
An issue occurred and imgur didn't want to link the two images together to be sent. There I sent them separately for them to be able to see (link 5).
They acknowledge the first hair and apologized for it. However, what next threw me for a loop. They only offered a $4 USD refund or a $5 OFF next commission purchase. I was shocked and a bit almost upset as I didn't want a refund or a discount. Just wanted my badge fixed (link 6).
I sent another image with the second hair with a zoom (link 7).
So, understanding that markers cost money I offered with a bit more of a discount to have them just re-draw the image or if they could re-do the lamination. I wasn't expecting anything free just a bit more in the way of compensation for artist error this can be seen in link 6 of our discussion.
Instead they tell me that they cannot offer more and I have the scanned version and just to print it out myself and links of this discussion can be seen in link 6 and link 7 as well. I don't own a printer and if I printed it out I would have to pay for it via a store.
I explained to them that not only would it cost me money to print it out but to laminate it. As well I wouldn't be able to get the holographic version as I do not have the means to do so. That a $4 refund was not enough for damages made to my card. As well the quality of a print out version was not what I paid $22 dollars for. I made it a note that I feel this is not fair to me (link 8).
Their reply was more that beware worthy on my end.
They told me I have the artwork (ruined by animal hair, mind you) and the digital file. That my $22 paid was enough to cover that and to be happy as it was a good deal. As well they just blew me off and says just not to work with them again. They also made a comment of "feel free to do the work I had to do to find the overlay and make the work to your own standards" (link 8).
I was devastated and with that attitude I felt they were not going to give me any sort of compensation. Luckily, I was able to go to paypal and force a partial refund of $8 USD as my friend told me I should have pushed for half all I wanted was my picture redone. This was never about the money and in fact I offered more just to have it fixed properly.
Their TOS before my commission: https://www.dropbox.com/s/8qhfjdvtpzbo5ds/ToS.jpg?dl=0
Their TOS after my refund: https://www.dropbox.com/s/suq18feeojhlqnv/%235.png?dl=0
However, this is a "resolved" post as the refund was given to me by Uriko44 after filing a dispute.
Link 1: https://www.furaffinity.net/view/26943017/
My friend's is the one with a Sesshomaru plushie.
Link 2: https://www.dropbox.com/s/5ctcr0xclls562q/4RNbzjJ.jpg?dl=0
Link 3: https://www.dropbox.com/s/68uwajc0t2vxltv/pZ2fKFw.jpg?dl=0
Link 4: https://www.dropbox.com/s/97k4l5q0cbyk94i/%231.png?dl=0
Link 5: https://www.dropbox.com/s/wkvaykv2w3d552a/%232.png?dl=0
Link 6: https://www.dropbox.com/s/pwa271t0nl7iqka/%233.png?dl=0
Link 7: https://www.dropbox.com/s/47p9h1nnxy0gwez/vrjd3BW.jpg?dl=0
Link 8: https://www.dropbox.com/s/cwcbxyttsk8yblb/%234.png?dl=0