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Recently I commissioned an artist who does traditional images, laminates them, then mails them to you. Note this is an artist that I have always known as very popular and well to work with.

I got my badge in the mail and upon inspection I noticed two pieces of hair inside the lamination.
Of course, I was devastated, but I messaged the seller to try and get a resolution and let them know (with pictures) of the hair. They acknowledge the hair being in the lamination and apologized.

They offer a $4 dollar refund or $5 off to commission them again. The original price I paid was $22 USD. Is this a good deal to take? I feel since this was an issue on the artist end I should at least be compensated with offering a re-draw (not free, I even offered to send back the badge and offered at least to cover a bit of the new draw of the image). They refused. Saying they offered all they can do.

What can I do? The hair is noticeable to the point I don't know if I can enjoy the badge without a fix. They said I can just re-print the image out and laminate it myself. But the quality of the image will be weaker due to it not being a traditional copy.

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Comments

( 10 comments — Leave a comment )
namelesscoyote
Apr. 19th, 2018 06:44 pm (UTC)
There is many tutorials on how to delaminate / take the lamination of the paper that's been laminated. Maybe you can try that and laminate again?
I honestly think this is a fear mistake from the artists side and can easily happen. But I understand it's annoying and maybe even gross if you're the kind of person who hates hair.
PrettyKittyAz
Apr. 19th, 2018 06:52 pm (UTC)
Well, the commission was for a traditional badge with lamination. I was told to just print out the digital and laminate it with a "do it yourself" attitude that came off a rude and even went as far to tell me to be grateful as it was a cheap commission compared to what they normally charge.

There is no mention in their TOS (before i ordered and complained) about them having animals and possible hair may be in the process.
namelesscoyote
Apr. 19th, 2018 07:39 pm (UTC)
That's a pretty odd thing to put in a TOS tbh, I get that it happens but it shouldn't happen so often that it need to be stated in their TOS.

Anyway, figure out how much re-laminating it will cost you and see ask them to give you a partial refund to cover it. If they don't, open a paypal case and hopefully get your money back as it seems like your artist don't cooperate.
I don't think a hair is worth a full refund but 4$ is defiantly not a fair offer.
PrettyKittyAz
Apr. 19th, 2018 07:49 pm (UTC)
I have seen many people that deal with lamination or fursuits to have it stated in case of allergy or contamination.

All i asked was for it to be redone or redrawn (if redrawn i offered to pay partially for it) and i was told no to just print it out and do it myself. So yeah, i am determining if this warrents a beware for their unprofessionalism and unwillingness to fix the mistake.

EDIT: i do agree, a full refund is not the way but i feel more around $8 is fair. In my opinion.

Edited at 2018-04-19 07:51 pm (UTC)
snowhawk
Apr. 19th, 2018 07:05 pm (UTC)
This is on the artist, imo.

They need to fix or replace the badge, and that it was sent with a hair embedded in it is unprofessional.

If the badge was laminated by a company (like they took it to Staples or similar) then the company needs to either fix the lamination, or re-laminate a replacement for free.

Either way, this is not something that should be on you to fix when you did not cause the issue.
PrettyKittyAz
Apr. 19th, 2018 07:14 pm (UTC)
From the way they worded it sounds like they do the lamination themselves. Sadly they refused all offers to fix the situation. I am trying to determine if i should write a beware or not from the unprofessional behaviour.
huskypaws
Apr. 19th, 2018 07:51 pm (UTC)
This is an honest accident and the artist has offered you a reasonable partial refund. Can the hair be seen from a typical badge viewing distance? An $18 traditional media piece, including client communication time and a trip to the post. That's not a very cushy hourly rate. Cut them a break.
PrettyKittyAz
Apr. 19th, 2018 07:55 pm (UTC)
I do not see it as reasonable due to their attitude with a "do it yourself" response and unwillingness to even fix a mistake. It is a noticable viewing that even the artist ackowledge.

They set the price, not me, and has nothing to do with me with a "proper hourly rate".
mazz
Apr. 19th, 2018 08:21 pm (UTC)
Highly unprofessional, they need to replace the badge or offer more than a $4.
aerospiritual
Apr. 20th, 2018 11:07 pm (UTC)
I couldn't even imagine even shipping out a badge, knowing, that there was hair in the laminate and stuff- especially without telling the client and asking if they still wanted the original just for personal use. Like, none of that should be on you OP, and $5 is next to nothing in terms of compensating you for something that was damaged on their end.
( 10 comments — Leave a comment )

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