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ADVICE: Client refusing to get in contact

Hi all!

Back in November I opened for fursuit commissions. Client got a spot, paid the 30% non-refundable downpayment and replied promptly to my emails for three days (11/25 to 11/28). I have not heard back from my client since November 28th, 2017.

Since then, they have sent payments via PayPal for the suit in December and January, effectively and fully paying for the fursuit commission. In the last PayPal payment they put in the notes section that some things came up and they apologized for the lack of communication, yet paid on time.

As of November 28th I have sent them 6 emails, the newest being a few minutes ago, with progress photos and asking them to reply to my emails. Currently the fursuit is halfway done.
In my form I ask people put down their social media in the off chance they do disappear so I can contact them somewhere else; the client put down their FA. I left them a shout 4 days ago asking them to reply to my emails and saw that they had favorited something hours beforehand, when I checked a few minutes ago to see when I had posted the shout their account shows they were active 3 hours ago.

I have an abandon clause in my Terms of Service that states that, if a client is to halt communications, I reserve the right to alter the fursuit and re-sell it so a full refund can be given. As this is an artistic liberty piece designed by me no alterations need to be made but, as stated, it is paid for in full.

Any advice on what to do at this point would be appreciated, I'm very lost and have never had this happen before. Thanks!

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Mar. 25th, 2018 06:31 pm (UTC)
What a frustrating client.
Mar. 25th, 2018 06:36 pm (UTC)
I just... don't understand why you would put down your secondary email instead of your primary for something of this nature?

Asked for their primary three hours ago almost instantly (since I saw the email pop up), no response yet. Kind of not expecting to get one back.
Mar. 25th, 2018 08:01 pm (UTC)
That boogles my mind too. I checked my emails everyday for an update when I commissioned someone for a fursuit cause hey you throw in a bit of money into the project. You dont buy a car and then just leave it at the seller ignoring them

But if the fursuit head is done maybe just sell it as a premade and refund this person cause its clear they dont care much.
Unless thats triggers them to respond.
Mar. 25th, 2018 11:57 pm (UTC)
I like that analogy, haha. It's really spot on.

I'm finishing it up tonight so I'm going to send them final photos and give them a week to reply. That email earlier just rubbed me the wrong way.


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