(Update at 7th Jan 2019 for 21st April 2018: See Below)
WHO: Faris Batwan / Fuzzy Bat Suits
WHAT: Partial fursuit / paws
(Initial payment $975, been refunded $350, $300, $186 ($139 remaining))
WHEN: Starting March 8th 2017 – Still ongoing as of 28th February 2018
EXPLAIN: Everything was fine to begin with as was usually the case. I ordered a pre-made head that came with a tail and custom paws, the maker was very eager for the sale and replied very quickly on FA notes until I payed via PayPal. [FA Notes screenshot]
A couple of days later something happened in my personal life that meant I had a large bill to pay for, as things hadn’t been shipped yet and I hadn’t been told that the paws had started being made or received other notes so I tried to cancel the order. To which I didn’t receive a response for another few days, and was ultimately told that they had spent all of the money on new equipment as soon as they received it and don’t have any money to refund me. [FA Notes screenshots]
We went back and forth in notes a few times before I was told that the paws couldn’t be refunded since they were custom and so was the tail, even though the tail was in the listing to begin with and there had been no photos of the paws sent to me to show they have been completed. [Telegram screenshots] I reminded them the tail was from stock and therefore not bespoke to me and then I still had the paws sent out to me since the quality of their work seemed excellent. There were no photos taken of paws that were sent to me at all, additionally I was told that they had been sent by priority mail. [Telegram screenshots]
Up to this point I had been told a few times that they were having bad weather pretty much seemed to be on a daily basis that didn’t allow them to check emails/telegram/notes etc. I had also been told to contact them on Telegram as it was their preferred method and then after not replying to me for a long time they said they preferred email and would definitely respond within 48 hours which they didn’t unless it affected them monetarily later on in the year. [Telegram screenshots]
I originally bought the partial, and ultimately just the paws, for CFZ17, but they never showed even after the delivery time frame was weeks in the past, remember it was supposed to be priority mail. I asked the maker to contact the delivery company about it and the maker waited weeks until they eventually did and told me that we had to wait until half way through July before a claim could be made for a lost parcel. [Telegram screenshots] July came and went after I sent a number of messages to no response, which is around about the time they changed their mind and said to email them since they no longer like Telegram.
Time passes and I still hadn’t received a response from the maker so I filed a PayPal case on them since they wouldn’t refund me or respond to me after numerous attempts to reach out to them. [Telegram screenshots] I had an message effectively calling me a scammer and saying I was damaging the business and she couldn’t pay me anyways even if I won the case [Telegram screenshots] After a few messages they eventually agreed to pay part of the money owed to me, but not the full amount. [Telegram screenshots] I was however promised once more that they were going to sell some pre-made heads to be able to refund me the final amount due to me. [Gmail screenshots]
The last communication I had was in November from the maker with no final refund or communication, I contacted them again in the new year at the start of February and also got no response. [ Gmail screenshots]
Apologies for the length of this post and any incidental errors, it has been ongoing for a year now.
Update 7th Jan 2019, overdue from 21st April 2018
Faris got in touch with me on 21/04/18 via email apologizing and stating she will issue a refund for the remainder when she can. I replied simply that I would like to be able to mark it as resolved and to let me know when she could refund the final amount. As of 7th Jan 2019 I have not heard anything further.