who: Tobeabird/Cynical Sergal/Wayward Fox/Otter Nonsense
What: Feline Foam Cut headbase mounted on a balaclava ($120) and One Fullbody commission ($30)
When: I commissioned the base on Sept. 12, 2015 and the art on July 25, 2017
Explain: I initially commissioned Tobeabird when they needed help and opened for fursuit foam base commissions. The journal is long since gone, but we agreed to one of their foam feline head bases, cut and mounted on a balaclava. This was $120 and was paid immediately (they were wayward Fox creations/Cynical Sergal at this point) (1). The transaction was completed on Sept. 12, 2015
I was told multiple times (2)(3) that my base was going to be shipped on within the week of the message. The first time (screenshot 2) I was told I’d have a tracking number, and then wasn’t contacted again about it. The second time (that I could find searching through years of FA notes anyway) I was told that they had contracted a fever and wasn’t able to ship it (4). They even forgot what I was owed, this happened multiple times (5).
I eventually stopped pressing them, a mistake on my part, but I believed I was helping a friend and this friend constantly posted journals about how they were financially in a bind or losing their home or in need of medication. I didn’t want to add to their troubles with bothering them over my product. I was too nice and it backfired.
FWA 2016 (March 31-April 3, 2016) came around and I roomed with them. They had a bunch of foam bases, including the feline ones, casted for their dealers den table for the convention that year. I asked if one of the bases was for my commission, and they told me that they hadn’t cut any of them and that none of them were for me.
This irritated me because these people had paid long after I did, but were going to receive their product first. They couldn’t have cut one before casting the rest considering I was a paying commissioner who had yet to receive a product promised to be to him within the week?
There was one point where I asked them if they would rather just refund me instead of casting the base since it seemed like they couldn’t get to the post to ship and they had a bunch of other problems they were posting about. They agreed, but then this was later rescinded due to their financial troubles and me asking if it’d be easier for them to just go ahead and cast it. They agreed.
There was plans to attend Megaplex 2017 together that ended up falling through. They had planned on getting me the base (as per their claims) but as we both ended up not being able to attend, that didn’t happen. (6)
On July 24, Tobeabird was having a bit of financial issues and was hoping to be commissioned so I took them up on that offer. I asked for a fullbody anthro work of my character Riot and gave them a ref sheet (7). I then paid after a day as I was having some issues with my paypal and they received full payment on July 25, 2017 (8)(9).
On October 27, 2017 I asked about an update for my art commission and was told there was an update on FA. There was another delay in getting art posted on a journal (10).
November 11, 2017 I get a message on Telegram from Tobeabird asking if I’d like a refund for the art and the base. I agreed and was told I would be put on the refund list (11)(12)(13) (the last one is cut that way because the conversation was asking about personal issues)
January 15, I wrote a series of tweets on my vent account stating that I felt taken advantage of and felt that I was no longer going to commission friends due to being treated poorly by a couple who didn’t handle the transaction properly. Tobeabird contacted me on Telegram to ask if the messages were about them. I told them that they fit into the messages but I was talking about a couple people. They proceeded to get bent about the fact I said they’d taken advantage of me and then guilt tripped me for even speaking about it.
They kept saying that they’d hoped I’d be a patient friend, and at that point, I was pretty much done with the whole thing. I told them I’d be expecting a reasonable amount of time with the refund. Eventually the argument got to a point where I was irritated with them acting like I was the bad guy for being upset and ending the conversations because they couldn’t handle that. I was then told that Telegram was for friendly chat and to stop contacting them there and only through email.
I agreed to this and when I posted another tweet, they found it necessary to then contact me arguing more about the fact I believe they took advantage. I told them to leave it to email and they claimed they didn't’ have it. I told them to wait for my message but then ended up getting them emailing me anyway and then attempting to contact me on twitter as well backing up the email.
They have sent me $30 ( 2/7/18) and claim it’s for the base (when they could just clear off the art). They are treating this whole thing as two separate occurrences. The base from otter nonsense, and the art from them. But as they are the owner of the otter nonsense account and since their business practices aren’t different between the two entities, I am treating this as ONE refund from ONE person rather than a person and their business. I’m still receiving the money from Tobeabird in both instances so I’m not sure what the deal is with that. (14)
Update: 2/8/18 They have sent another couple refunds totalling $60 (15) for a total of $90 refunded (16) meaning the art commission has been taken care of and the base is halfway refunded at this point.
Update 2: 2/8/18 Final amount ($60) has been sent. This matter is resolved. (17)
1. Fursuit Head Base Payment -
2. First Shipping Schedule missed - https://drive.google.com/open?id=1v1rOEfW-f9x8O6-CR5fBo1EIrgOgyjcP
3. Second shipping schedule missed - https://drive.google.com/open?id=1g1yy39RIiC3KTmgF7KzWRQi9c2FleU37
4. Why second shipping was missed -
5. Forgot what I ordered-
6. Asking about base, told will give at Megaplex - https://drive.google.com/open?id=1UDt0KXfm4I99nLkIdFOLa1Fv47V_AaHk
7. Art price confirmation- https://drive.google.com/open?id=15p67cZd9rUGdopdiW9iNs4PPtaj3WG8J
8. Art commission confirmation -
9. Paypal transaction for Art -
10. Asking about the status of my art commission -
11. Tobeabird offering refunds -
12. Tobeabird offering refunds (cont.) - https://drive.google.com/open?id=1_BO4O92yiFxm1y-1oAjgL_kWX4X3vCf3
13. Tobeabird offering refunds (cont) - https://drive.google.com/open?id=1QddXT8Kj_5D79MH-qjMsCneyxY5ra9jR
14. 1st Refund recieved ($30) -
15. 2nd Refund Recieved ($60) - https://drive.google.com/open?id=1yugLwOi3pXOANflx6nAj7w6msvd20uL2
16. Proof of $90 sent - https://drive.google.com/open?id=19epo7KtVff2L1RYhWHwQqitGETSaQTpO
17. Rest of the refund sent- https://drive.google.com/open?id=1Yyoslh2eR7gRfeqHoMtMCkbtrFS-yooE </lj-cut>