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WHO: Sugar N’ Spice Costumes: Primarily CorpseCat aka Kittencheshire aka Prince Mocha aka Neo via Sugar N’ Spice Costume email contact. Other members of Sugar N’ Spice Costumes should be noted: Cackle aka Bullie and Fortune

WHERE: Mainly dealt with them via Email and Telegram; their business is based on FA under Sugarandspice, http://fursuitcontact.wixsite.com/sugarandspicecostume, and http://www.sugarnspicecostumes.com/ however they do deal with business via Telegram

WHAT: 2 Partial Fursuits

WHEN: 1st payment was on April 24, 2016 with final payment on May 26, 2016. Trouble started around August which was two months before the original deadline.

EXPLAIN: At first everything seemed fine and was going as planned; I asked about their turn around for suits and they state it’s about a month or so after 80% paid off (See capture here: https://imgur.com/w21eazp ). I ask if final payment was done in July if it would be done and shipped before October in which I was assured it would.

We spoke about the suits periodically and on June 13th they stated they were ordering a base for the head as they work off of bases (See capture here: https://imgur.com/lGaKQkm https://imgur.com/ZbaBTgr ) and on July 14th I inquired if they had gotten the base for the head in which they then told me it takes 3-5 weeks to cast them let alone ship it plus the dealer had to deal with AnthroCon and another con (see capture here: https://imgur.com/r3vj5Lh ); at this stage I started worrying naturally as things sounded a little shady, but gave the benefit of the doubt.

As time progressed I contacted back around August 5th to see how things were going on our partials with zero response until the following day on the 6th in which I heard nothing from them about it. On August 8th I asked again and received no message from them until the 12th in which they reassured it will be done by October as planned. (see capture here: https://imgur.com/PMdTcad ) and then proceeded to check in on the 30th of August and finally on September 3rd they show me they have the head; the previous screen cap shows this as well.

Back and forth takes place and by October 1st they finally state that they are trying to get our suits done on time while dealing with other things and no word about it again until I contact them on the 11th which proceeded to fall on deaf ears until I got word on the 16th; however nothing was said about the suits. Needless to say the deadline, as it was for us to wear at a specific convention, came and went.

On November 29th I asked casually if I could put some design changes in as they hadn’t been working on it just to see if I’d even get a response in which they said sure and would resculpt the head as if they were still working on it; though at this point it really red flagged me as no suit maker in their right mind would agree to something that would be significant in the way of change to simply resculpt it no problem (See capture here: https://imgur.com/f4gqaPr ).

We converse from time to time between then and February 27th with no message about my two partials. I ask again on the 27th (See capture here: https://imgur.com/lsq0Btp ) and no message until March 15th of 2017. April 24th comes by and I ask about my partials with putting my foot down; they said progress is slow, but would be before Halloween in which that was the con we needed it for again (See capture here: https://imgur.com/N8xAvmp ). June 8th comes by and I am getting even more concern (See capture here: https://imgur.com/uie6Ep4 ) in which I state if we should even continue with it after all this time; they tell me if everything goes well it should be September 1st when they are done.

Next time I talk to them in August I find out they switched to another Telegram handle and on August 25th I am getting really concerned as they’ve shown me no WIP images then they try reassuring me that they’ve made 2 partials in 3 days… Another red flag that I was pretty sure wasn’t possible (See capture here: https://imgur.com/U5zlvBG ).

On September 29th I voice my concerns again with a more “putting my foot down” tone. They tell me they are working on it which considering all this time it should have been done three times over (See capture here: https://imgur.com/1niS9Vn ) and we even talk about shoe sizes (which I have captured here to show they then eventually give us the wrong shoe size: https://imgur.com/owCHbbp ). We speak periodically with no updates on the suits until October 11th where they ask me for a reference in regards to BOTH of the suits (See capture here: https://imgur.com/xVLbIRI ).

On October 16th, mind you again all this time I have had no WIP shown of the partials, I finally put my foot down as the deadline has passed once more (See capture here: https://imgur.com/XcVI4VC ) and time goes on with no response until I ask how they are on the 18th where they tell me they’ll send screenshots soon. I ask again the following day for those screenshots of the partials with no response. I proceeded to bombard them with messages between the 19th to the 23rd in which they finally say they weren’t ignoring me, but was having issues with Telegram. They provide a picture of the feet (See capture here: https://imgur.com/4e0fgAb ).

Another blackout and multiple demands later, between October 24th to October 29th, I finally threaten to get Paypal involved for a dispute (See capture here: https://imgur.com/kVSFHpB ). I then start emailing them over this and they proceed to tell me that it was lost in the mail and that they would remake them (See capture here: https://imgur.com/CxvrpwZ https://imgur.com/Pt6yUoz https://imgur.com/R1jp1Wz ); this would be the final red flag that told me they were scamming us as no artist would just simply say this and then just “oh well we will remake them no problem!” attitude.

I give an ultimatum and they accept a November 10th final deadline and even state (in the previous capture) that they’d provide an extra gift for our trouble with all of this. Time progresses and no response nor reply to my email on November 11th. Finally I get pictures coming in here and there; we talk briefly from time to time. Eventually January comes around and they ship it.

I receive both partials on January 12th with something interesting; the feet that were supposedly “lost in the mail” that were shown to me before AND the extra gifts mentioned were not even there which was the final straw that lead me to make an artist beware about this business/person. I also would like to add that you can clearly tell the partials were rushed and attention to detail was missing in which ear heights are miss-matched, heads were too small, feet too small, misaligned jaw, and other problems that should have never happened.

Main purpose of this is to warn others that this is a common process with them as I was informed by others after my experience that I was not alone in how flip-floppy they are with their business with some not even receiving anything be it a refund or product.


PROOF: The proof provided in this section are various screencaps of comparing the original “lost” suit images to that of what came in the mail. I only have the feet to provide, but those are exactly the same. This also contains the Quality Promised image to compare to the Quality Received.

Shoe size issue (Told them one size and they send the wrong size): https://imgur.com/vcwBn31

Proof of first payment: https://imgur.com/3Tr0svb Proof of final payment: https://imgur.com/X43Qnxv

Quality Promised (Notice uniformity, proper trim of the fur, and attention to detail): https://imgur.com/EmcnLXp
Quality Received:
>Head/cheek proportions are off - https://imgur.com/C4AoQrF
>Misaligned jaw - https://imgur.com/h01lafA
>One ear is larger and higher up than the other as well as horn being stuck on the top of the head rather than forehead area - https://imgur.com/cfjjPrg
>Hair was too short so they threw on extra hair at the end of the head making it look messy and done in a hurry - https://imgur.com/5tzZg1w
>Jackal ears misaligned and misshapen as well as eyebrows being misaligned https://imgur.com/zMSCpWk https://imgur.com/LgvX2Pw
>Jackal face being misaligned and skewed - https://imgur.com/M101jk2

Lost feet compared to feet received (notice they are exactly the same; as in they were never “lost”): https://imgur.com/8Uyn1DG Received feet: https://imgur.com/9nHs987
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Comments

( 7 comments — Leave a comment )
laughsatthunder
Jan. 22nd, 2018 01:09 pm (UTC)
Oh, yikes. Red flags everywhere. I guess they didn't learn from the last beware and use the excuse of "it was lost in the mail" again.

To add: You should give more than a day before asking for new updates (ex: the emails, some of the Telegram messages). They aren't going to be online 24/7 and might even be working on your commission plus it comes across as somewhat aggressive, give them a few days to reply before asking again. Ideally 24-72 hours before poking again.

Also, I hope it's not just me, but the entire "hon" thing and trying to roleplay/asking how they are instead of asking directly for updates is a no-no. It's way too friendly for what's supposed to be a business transaction and comes across as weird, especially since it looks like you messaged multiple people about the suits.
baronvonjackal
Jan. 22nd, 2018 02:44 pm (UTC)
Thank you for your input however there is information that was asked to be removed as it did not fit within the rules of posting this Beware (as it was not relevant and too personal). Those parts explain the “hon” situation as it was meant to be friendly due to the relationship that we had and gives a bigger picture. They, at first, were business and then it developed into a friendship as time went by. Yes I do know mixing business with friendship is a no-go however it was developed during the process and not beforehand.

With anyone I have commissioned, I stick by the 24-72 hour rule, but I did become aggressive and with good reason towards the end. Their availability was only M-W so I was only given a short window to talk business; on top of this there was that shady feeling that left me uneasy with not much reassurances so it sent me into panic mode (as shown and admitted to in a few posts)

I can go on and on of how things were handled to explain my side, but I do agree there were problems on my side as well and admit to them with learning from those mistakes to include zero friendship until the job is done even though I prefer to be friendly as they are humans too. Again the purpose of this was to warn others so I digress from my personal views and apologize for that.
celestinaketzia
Jan. 23rd, 2018 10:11 am (UTC)
I guffawed at the fact they just sent you the "lost" feet as if you couldn't tell them apart. Oh my word.

Have you attempted to contact them about the build issues, or is it deemed a loss at this point? Either way beware well warranted.
baronvonjackal
Jan. 23rd, 2018 06:26 pm (UTC)
I spoke with them during the process after I got one of the only few WIP images, but it fell on deaf ears there too. So these partials are now up for sale for anyone who wants them which would allow me to get one that fits my sona more accurately.

Also, as of a day or two ago, they shut down their WIX website and updated their ToS to state “we reserve the right to not show WIP images..” “If you wish for a refund; we have up to 1 year to provide it and within monthly installments”
celestinaketzia
Jan. 23rd, 2018 07:55 pm (UTC)
???? Why on earth would you not show WIPs? That's just extra shady.
baronvonjackal
Jan. 23rd, 2018 08:41 pm (UTC)
Their reasoning to me was “Well we’ve had people steal our designs in the past so we no longer show them”. I pressed the issue and stated I just wanted to make sure that any details weren’t missed (mind you they were lol) and they state and quote “Please understand that this comes off as rude basically saying that we don't know what we are doing as a job”

Either they do not know what they are doing as a job or DO know and their job is scamming; either way it definitely has left me bitter. First suit commission and now I worry if my experience with others will be the same etc
wingmc
Nov. 2nd, 2018 04:42 am (UTC)
Plus side: you actually received something.

https://artists-beware.livejournal.com/928784.html
( 7 comments — Leave a comment )

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