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Advice needed:

Hello AB, I wanted to ask a question. If an artist has taken a long time doing a commission and offers to do extra work as compensation, as well as the original piece (and you agree to it as well.) are they required to do it? I don't know if this is something that would be just a moral obligation or since it's considered compensation they should do it?

Thanks for any answers in advance.

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( 6 comments — Leave a comment )
Jan. 9th, 2018 03:32 am (UTC)
On the legality aspect I personally don't know. From a business standpoint? The artist better darn well produce it, and in a timely manner. They've already hurt their business by taking an unreasonable amount of time, but this is like an insult to injury.
Jan. 9th, 2018 04:23 am (UTC)
What celestinaketzia said.

Though if it's in writing that they'll do something I believe there is some level of legal requirement on doing it.

At a minimum if they don't live up to the deal they made it deserves a beware.
Jan. 10th, 2018 12:45 am (UTC)
Yeah, they've since finished the actual commission, and brought up the "compensation" once afterwards, asking for references and such but it's not on their queue and they don't seem to be going forward with it. I was just wondering what everyone else thought about it.
Jan. 9th, 2018 06:39 pm (UTC)
Absolutly not. That is completely at your discretion. If you believe that is fair and makes up for the wait time, then go ahead and agree to it. But if it's not satisfactory to you, speak with the artist to work some other type of deal out.
Jan. 10th, 2018 04:02 am (UTC)
If I offer extra work, I do it, although Ive only done so twice due to illness.

But if youve been waiting like 5 years and the artist is clearly... not handling their queue, I'd drop it and let it slide. I know a lot of artists will offer just to quiet down the buyer, but never really intend to do it.
Anakarr Slayde
Jan. 18th, 2018 11:18 am (UTC)
They should do the extra work if it was agreed to. I know at times I get a bit slow just from having outside life matters to attend to, but my queue is never behind by more than a week, maybe 2 tops if things get realllly hairy. My usual turn around time is 3-5 days from the time of order.

If for some reason it gets behind a bit. Ill upgrade their order, from say a flat to a paint. Or ask if they want an additional sketch. Something that wont take long, but I know theyll appreciate.

There are a lot of things artists can do to ensure their queue moves quickly. One of the things I will do, is shuffle my queue and organize it into a list.

Example: https://docs.google.com/document/d/1TelTgwOLHVknjA7x32TK4NTZGQcgquSIcdBJCoVnnMc/edit?usp=sharing

That way people know that they are on it, and what stage its in and so forth. But, I will shuffle the things that will take me the longest to the top and let it cascade down to the things that take me the least time. So then, Ill knock out all the small stuff first, sketches, flats and so on. Ill usually spend a good 6 hours doing nothing but sketches and working on pieces alternatively, that way they need less and less to finish. Its not uncommon for a few days to go by, then suddenly 4-5 pieces get uploaded and it knocks out half my queue.

People get speedy service, its transparent as I update my queue or "workbench" for everyone to see, and if they have questions, they have a direct line to me on discord.

But the TLDR is yeah they should do the work, and learn to manage their queue better xP

Edited at 2018-01-18 11:19 am (UTC)
( 6 comments — Leave a comment )


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