WHAT: Digital art, single character ($85)
WHEN: Paid on May 13 2016, I sent a note on August 19 2016 asking for a refund.
EXPLAIN: The artist opened for commissions in early May 2016 and I got a commission slot, payment was made on May 13 2016 (https://puu.sh/xEbuA/78ada16279.png) in the total of $85 for a single character digital piece. The artist later made a journal in mid-August 2016 stating they were overburdened with a large commission queue and would appreciate folks asking for refunds (Journal since deleted). I sent a note on August 19 2016 asking for a refund (https://puu.sh/xEbzA/4da6977871.png). I did not receive a response to this note so I sent a follow up note on September 22 2016 (https://puu.sh/xEbD6/013fc01f4e.png). I got a response back from the artist a month later on October 22 2016 stating they were working to get mine and others' refunds out sometime in the beginning or middle of next month (https://puu.sh/xEbDl/be089f9dc8.png). I stated this was fine (https://puu.sh/xEbJb/fe3f3feab5.png).
I followed up on November 28 2016 when no refund was seen for the entirety of the month, proposing an exchange for a different commission, offering the artist another route out (http://puu.sh/xEbNp/c354455819.png). I sent the details of this commission on December 8 2016, did not receive a response, and followed up again on December 12 2016 to see what the artist thought, to which they replied "Yeah that would be fine" (https://puu.sh/xEbUQ/329d7a6462.png).
I did not hear from the artist after. There were sparse messages and journals about the refund process intermingled with musings about having no desire to work (https://puu.sh/xEc6y/10ad8fd440.png, https://puu.sh/xEc7G/c601242319.png). There was a refund queue on their Trello at one point, detailing everyone waiting for a refund, how much, and what order they were in line. This Trello list was eventually removed as well and instead replaced with a note about where he is at with refunds (http://puu.sh/xEcd7/c521e21706.png as of 9/19/2017). I sent a note asking about the status of my refund once more on September 6 2017 (https://puu.sh/xEaZS/f441ea1d63.png), which he read and did not reply to (https://puu.sh/xEaZd/b29965217c.png).
I followed up almost 20 days later, a few days after this I received a response stating he was leaving for a trip and I should see a refund around the start of October (http://puu.sh/xMfxY/d18c403e67.png).
Proof of Payment: https://puu.sh/xEbuA/78ada16279.png
Note 1: https://puu.sh/xEbzA/4da6977871.png
Note 2: https://puu.sh/xEbD6/013fc01f4e.png
Response to Note 2: https://puu.sh/xEbDl/be089f9dc8.png
Note 3: https://puu.sh/xEbJb/fe3f3feab5.png
Note 4-5 + Response: http://puu.sh/xEbNp/c354455819.png
Note 6-7 + Response: https://puu.sh/xEbUQ/329d7a6462.png
Journals: https://puu.sh/xEc6y/10ad8fd440.png, https://puu.sh/xEc7G/c601242319.png
Trello Refund Note: http://puu.sh/xEcd7/c521e21706.png
Note 8: https://puu.sh/xEaZS/f441ea1d63.png
Proof of Note 8 Read: https://puu.sh/xEaZd/b29965217c.png
Note 9 + Response: http://puu.sh/xMfxY/d18c403e67.png
9/26/2017: Corrected pronouns
9/29/2017: Received a reply (Note 9 + Response)
10/8/2017: Was informed I'd receive my refund later that day, and did receive a refund in full. Situation resolved.