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Artist Beware - Hyenadile

WHO: Hyenadile (formerly OdeTheHyena)

WHERE: Twitter https://twitter.com/Hyenadile

WHAT: Traditional Emotion Keychain ($15)

WHEN: I contacted them about wanting to commission them on March 5th, 2017 and paid for the commission in full the same day. I began having communication issues with them on May 27th when I remembered that I forgot to send them my address.

EXPLAIN: On March 5th, 2017, I was scrolling through twitter and saw that Hyenadile (formerly OdeTheHyena) had opened for keychain commissions. I sent them a message via DM that I was interested, paid $15, sent my ref sheet and what emotion I wanted, and an hour or two later I received a photo of the finished keychain. I thanked them for it, and went on my merry way.

2 months later on May 27th, I realized I had never sent them my address. I was instructed to not include my address in my paypal payment (like normal), but was never asked for it after proof of payment was sent. That 2 month gap was partially my fault because I got incredibly busy with school, but you’d think they would’ve messaged me for it when they planned to ship it?

I sent them a message apologizing for my mistake and awaited a response to get my keychain shipped out. I was left of ‘read’ and got zero response. I let roughly a month and a half go by before messaging them again on July 13th, that message was completely ignored and never opened. I was getting irritated and fed-up with the lack of communication, and on July 21st sent them a message INCLUDING my shipping address. Zero response again…

On August 14th, I messaged them on my side-twitter and got a response. They said we would discuss the dilemma the following day since they were going to bed, and guess what? I got nothing. My most recent message was sent to them on August 24th and I was left on ‘read’ yet again.

Their poor communication is getting on my nerves and I just want my keychain. I’m hoping they see this beware, get themselves back into gear, and maybe this can be marked as resolved sometime soon.

PROOF:
Link to original tweet: https://twitter.com/Hyenadile/status/838245047271313408
Proof of Payment: https://imgur.com/a/jdBwP
Finished Keychain: https://imgur.com/a/n1812

1st Message (May 27th): https://imgur.com/a/HQR2u
2nd Message (July 13th): https://imgur.com/a/4ZfML
3rd Message (July 21st): https://imgur.com/a/TLWZ3
4th Message (August 14th): https://imgur.com/a/muKyj
5th Message (August 24th): https://imgur.com/a/LPcAo
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Comments

( 13 comments — Leave a comment )
xnir0x
Sep. 11th, 2017 02:37 pm (UTC)
I really wonder what they ended up doing with your keychain and what their reason was for not bothering to send it..
Thank you for sharing your experience! I've never heard about this artist before so a warning is always good
teekchan
Sep. 11th, 2017 05:24 pm (UTC)
The reason was stated; the buyer forgot to send their address to the artists.
xnir0x
Sep. 13th, 2017 02:38 pm (UTC)
That's not really a good reason.. The artist could have asked for the commissioner's address and messages kept getting ignored after commissioner contacted the artist again. So I'm not buying that.
snowhawk
Sep. 14th, 2017 12:19 am (UTC)
Yeah, my thoughts as well. There's no reason for them not to go "Hmm, maybe I should ask for their address..."

Also, I've never had someone not ask for my address to be attached to the payment when it was a physical item. That's... weird to me.
xnir0x
Sep. 15th, 2017 11:34 am (UTC)
Exactly. Would be pretty much the same if a customer forgot to include their Paypal for payment. Wouldn't it then be on the artist to ask for it?
It's the artist's responsibility to make sure that the customer get what they paid for. Anything else would be bad business in my opinion.
teekchan
Sep. 14th, 2017 07:38 pm (UTC)
I never said it was the buyers fault. Your wording specifically targets why it was never sent to the buyer; " reason was for not bothering to send it.. " They didnt have the address, simple as that.

It's 100% the artists fault for not asking, but I always include my address for physical goods in my reply not to the digital file as a fall back if they forget to ask. Ive already said its bad on the artist for not asking, ignoring and refusing to keep in contact. In NO WAY am I blaming the buyer, its just your phrasing was very specific and I answered it.
xnir0x
Sep. 15th, 2017 11:38 am (UTC)
And I never said that you said it was the buyers fault so please don't put words in my mouth, thank you.
In my opinion it's the artist's job to make sure their customers always get what they pay for, yes that means they have to actually ask for a shipping address if it's required.
teekchan
Sep. 16th, 2017 03:33 am (UTC)
I was only stating that so no one misreads what I wrote, as it was misread the first time.

I am not disagreeing The artist 100% has to make sure they deliver the final product. I dont want to argue back and forth but I was answering the 'why' as bluntly as possible. It is impossible to ship it if they didnt get the address, simple as that.
doqberry
Sep. 14th, 2017 03:34 am (UTC)
Yo man that's not the reason at all. The reason was they never asked me for my address even after I realized that I never took the initiative to send it after sending my proof of payment.
teekchan
Sep. 11th, 2017 05:23 pm (UTC)
Im assuming that they are panicking because they lost it, or they now have no way of shipping because of your delay.

File a chargeback. Once it goes through, you can pay them for the art portion, dont cancel it until its shipped out WITH PROOF.

Edit; Just wanna say that its NOT blaming you if it comes off that way. They should have asked your for your address when they finished.

Edited at 2017-09-11 05:26 pm (UTC)
doqberry
Sep. 11th, 2017 11:52 pm (UTC)
I'm considering filing a chargeback after I send one last message to them, although I'd like to avoid a chargeback altogether since I know they can send people into a tizzy. It just irks me how I was blatantly ignored as they went on their merry way doing other people's commissions with no problems. Thank you for the advice!
teekchan
Sep. 12th, 2017 09:19 pm (UTC)
She would be given enough time to ship it out if you did do one. As well as you'll get your money back if she refuses to answer it (which seems like she'd do from not replying).

If she IS panicking and unsure what to do because she lost it or cant ship it, she'll reply and make it right, so... There's really no harm.
ikara69
Sep. 15th, 2017 02:01 am (UTC)
Having dealt with them twice and both times were massive delays and lack of commuication. The best you can do is when you send them a message make a post on twitter telling them to check their dms. If you dont hear back in a long time again you can try asking for a refund and that seemed to help me get my art after almost 7 months.
I hope more people open up and post bewares, they have a huge backlog including fursuits. I'm so sorry you are having to deal with them, and truely wish you good luck in getting your keychain.
( 13 comments — Leave a comment )

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