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Artist Beware : Soy-una-puta

WHO: Soy-una-puta

WHERE: http://soy-una-puta.deviantart.com

ORIGINAL POST: http://soy-una-puta.deviantart.com/art/YCH-couple-unlimited-slots-OPEN-639057637

WHAT: Digital Couple

WHEN: October 10, 2016 to Dec 7, 2016 to June 20, 2017 to Current

EXPLAIN: I commissioned this artist back in October for a YCH couple, to which things started out a little rough because English is their second language, which was fine. We were able to come to an understanding and an agreement of what I wanted done, and they sent me their PayPal email and I sent payment. ( Screenshot 1) (My username on Deviantart is Nigou.)

I hadn’t heard anything from them so in December I asked for an update to which they told me they were working on and were having a lot of life problems. Totally cool, it was only two months since they accepted my commission no big. (Screenshot 2)

Now we fast forward to June, which is the first time since December they’ve responded to me. They now are saying they lost all the files because their computer crashed and they won’t be able to finish my commission and they won’t be able to refund my money. I wasn’t allowed to request a refund because they had no money. (Screenshot 3)

Now at this point I am getting increasingly upset, because it had nine months since I commissioned them, and seven months since I last heard from them, so I demanded either the commission or my refund. (Screenshot 4) After that they sent me another message saying they don’t draw females, even though that was the same characters I sent a year ago. (Screenshot 5) If you refer back to the original post they draw both MxM and MxF.

Then they sent yet another message stating they would refund me in point, and I responded saying I didn’t want point, I wanted the cash that I had sent. (Screenshot 6) Then they told me they couldn’t send money on PayPal because I ‘blocked them’ and they no longer had PayPal and kept insisting on Point. (Screenshot 7 & 8)

And that brings me to the most recent exchange. I basically told them I would dispute the transaction on PayPal because it wasn’t fair they kept dodging my request of a refund. They basically told me I was irrational for not thinking about what they are going through in life and why they can’t refund me. (Screenshot 9)

And now I get the joy of dealing with their friends telling me I am a horrible customer everything else because I don’t want to accept points. (Screenshot 10) I don’t use points as a way to commission so it wouldn’t be a fair refund.

UPDATE :  So they messaged me again on a different account this time, basically giving me an excuse for why their friends came after me, also telling me why they no longer draw women, despite accepting my commission last year. (Screenshot 11) And their solution is a refund of points, not my cash. The journal they refer to is one I posted on dA, per the advice of a few people there.

UPDATE TWO : So I just recevied a refund some a different paypal email adress, so I suppose this has been resolved, but I am rather disapointed they lied to be about not having paypal. All of this could have been avoided. (Screenshot 12) In under no circumstance would I reconmend doing business with them, but I did receive my refund after a few grueling days of arguing with this person.

Anyway, this is long winded, and I am sorry but after all of this here I am posting my first AB because I am so frustrated. I apologize in advance if this is messy or not the proper way to post, but I don't want anyway to have to go through what I went through. I would also love advice in how I should continue to approach this artist.

PROOF:

1. http://imgur.com/tw9RvTv

2. http://imgur.com/yquWSwa

3. http://imgur.com/5SGyQJQ

4. http://imgur.com/U3vy5Zr

5. http://imgur.com/u8Pi6TU

6. http://imgur.com/gWwLhlM

7. http://imgur.com/a/ZOqo8

8. http://imgur.com/WY53ZaH

9. http://imgur.com/f5JXZ5j

10. http://imgur.com/LkzKIAN
11. http://imgur.com/iZPbYNV
12. http://imgur.com/a/sah6V

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Do not go after persons posted about here, by leaving comments on their art pages.
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Comments

( 42 comments — Leave a comment )
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Fralea Comms
Jul. 20th, 2017 03:55 am (UTC)
Goodness... I don't think its even possible to block people on paypal. I've never heard of anything like that. Since there's a language barrier its possible that they meant their account had been frozen but it wouldn't have had anything to do with you as you hadn't started a dispute yet.
ariicchi
Jul. 20th, 2017 04:57 am (UTC)
I guess, but then that makes me even more concerned because then I won't get my money back. Because right now, I have contacted PayPal because the transaction ID is no longer there. The entire transaction between me and this artist is gone. I have the date that I sent payment, but it's no longer there for me to view. It's really weird...
(no subject) - Fralea Comms - Jul. 20th, 2017 05:12 am (UTC) - Expand
(no subject) - ariicchi - Jul. 20th, 2017 05:15 am (UTC) - Expand
(no subject) - Fralea Comms - Jul. 20th, 2017 05:16 am (UTC) - Expand
(no subject) - ariicchi - Jul. 20th, 2017 05:38 am (UTC) - Expand
rayesesshyfan
Jul. 20th, 2017 10:28 am (UTC)
Yikes. Points instead of cash.... I don't even.

You were super patient with her by just asking what was going on until enough is enough. You have a huge amount of patience. I'm getting real tired of seeing most of the artists on here use the ol' guilt trip. They chose to do this as a business, it's not a donation stand >>

It's great to see that Paypal is helping you out though. If they can't, definitely look into the card/bank, they will usually back with you.
ariicchi
Jul. 20th, 2017 06:27 pm (UTC)
I figured they were getting to mine since they were still updating their dA rather regularly up until Jan.

Yeah, I'm happy that PayPal is at least trying to help! Normally they don't help too much.
(no subject) - rayesesshyfan - Jul. 20th, 2017 10:55 pm (UTC) - Expand
celestinaketzia
Jul. 20th, 2017 10:34 am (UTC)
Selfish? To accept a useless virtual currency? How about no.

I'm going to give them the benefit of the doubt that they don't know they're using such loaded and heavy words like "selfish" and "not rational".

This is a business transaction. If they can't deliver, then they need to give back the money, and don't do commissions. They clearly are not ready for it.
counter_serum
Jul. 20th, 2017 01:41 pm (UTC)
Wow. Wow. Offering points instead of the money you paid as a refund, not wanting to draw the characters you specified for the YCH despite initially seeming okay with them (unless I'm misreading that), on top of siccing their watchers / friends on you for being unhappy with their response? Incredibly unprofessional and downright rude.

It seems they might have deleted their PayPal account? I don't believe you can block someone on PayPal - it's not a social media site and doesn't quite work like that - so I'm not sure what they mean there. It could be the language barrier, or they could be finding ways to deflect your concerns. Either way, that is incredibly disconcerting.

The unfortunate matter here is because the transaction is older than 6 months and because it is not showing up in your history, you might not be able to do anything - at least through PayPal. I'm not sure if your bank can do anything, either, as there is unfortunately a time limit to dispute certain transactions.

You can try calling PayPal at the very least and see what they have to say about the missing transaction, because that IS something unusual and you know it was there, and maybe they can offer some advice on how to approach this situation. I'm so sorry you're dealing with this - it sounds awful. :(
Olivia Raum
Jul. 20th, 2017 04:26 pm (UTC)
I know it's definitely unfair, and they should pay you money, but worst case scenario you can accept the points (deviantart points right?) through a Commission Widget on your page and it translated into real money after to weeks, which you can transfer to your paypal.
dragontripmon
Jul. 20th, 2017 05:25 pm (UTC)
Well one problem with that is that DA takes 20% off of a fee since i haven't seen many artist use it.
(no subject) - Olivia Raum - Jul. 20th, 2017 06:05 pm (UTC) - Expand
aerospiritual
Jul. 20th, 2017 06:15 pm (UTC)
the points instead of cash is the icing on the top of this terrible cake. OP, I am so sorry you're being called selfish because you don't want to be cheated out of both the art and your money. =/
ariicchi
Jul. 20th, 2017 06:21 pm (UTC)
I don't have CORE and I don't really use dA as anything more than a medium between me and the artists I wish to commission. And I know it isn't much money, even though I work hard for my earnings, but I am more fuzzed at their lack integrity... Deleting their PayPal to get out of refunding me and who I assume are others because other people bought the same YCH base. I found out they have a second account in which they are starting to sell adoptables. So their claim in the original post from June that their tablet broke or something was also a lie.

They are now pushing points onto me, thinking that will pacify me. http://imgur.com/AbgYWJQ
But it's still not my anywhere near what the point to USD ratio would be or anything.

How do I go from here?
Olivia Raum
Jul. 20th, 2017 07:28 pm (UTC)
Bahahaha, they need to give you atleast 1130 pts to cover the refund+fees
(no subject) - sbneko - Jul. 20th, 2017 07:43 pm (UTC) - Expand
(no subject) - spytdragonfyre - Jul. 20th, 2017 09:20 pm (UTC) - Expand
Fralea Comms
Jul. 20th, 2017 06:49 pm (UTC)
Seeing screenshot 11 now. I can't believe they are blaming you that they took over 5 months to draw your picture. Yes, people can change their minds about what they draw in that time, but that has nothing to do with you. If they didn't want to draw women anymore, they should have refunded you in full when they decided that.

And they only gave you 200 points, wow. Wasn't the original transaction for $9? That's not even half. Plus receiving them as a gift instead of a commission, ugh.

I think you should figure out what amount of points would leave you with a full refund, then tell them you would be willing to return the ones they sent you so they could send the full amount via the commission widget (where you would open a commission specifically for that amount). It would be inconvenient but at least that way you might reach a semi-amicable resolution.

If you end up getting the money back via dispute or chargeback, you should send their points back since although they have no value to you, they apparently do for the artist.
fillyflight
Jul. 20th, 2017 07:19 pm (UTC)
You can't do the third paragraph now unfortunately. If OP sends those points back and then has the bewaree use the commission widgit soon afterwards, DA will think they are trying to scam points they gained for free for cash and will either stop OP from being able to use the commission widgit entirely or just stop the transaction. (Can't remember if there is a strike policy or not)

The only way OP is going to get the entirety of their refund back through the commission widgit now is if the bewaree is willing to take that 200 points as lost, which with how they are behaving - no chance.
(no subject) - Olivia Raum - Jul. 20th, 2017 07:26 pm (UTC) - Expand
(no subject) - fillyflight - Jul. 20th, 2017 08:09 pm (UTC) - Expand
(no subject) - Fralea Comms - Jul. 20th, 2017 08:13 pm (UTC) - Expand
(no subject) - ariicchi - Jul. 20th, 2017 07:42 pm (UTC) - Expand
(no subject) - sbneko - Jul. 20th, 2017 07:45 pm (UTC) - Expand
(no subject) - Fralea Comms - Jul. 20th, 2017 08:14 pm (UTC) - Expand
(no subject) - tinysnorlax - Jul. 20th, 2017 08:56 pm (UTC) - Expand
(no subject) - ariicchi - Jul. 20th, 2017 09:44 pm (UTC) - Expand
(no subject) - rayesesshyfan - Jul. 20th, 2017 10:58 pm (UTC) - Expand
ariicchi
Jul. 20th, 2017 11:20 pm (UTC)
So I some how got my refund but through a different PayPal email address than the one I was initially given.
I guess this thread could be considered resolved.

They also asked for their points back in a second note.

Edited at 2017-07-20 11:20 pm (UTC)
kayla_la
Jul. 20th, 2017 11:22 pm (UTC)
MOD COMMENT
I can mark it as resolved for you, but would you please censor the full name in the last paypal screencap? We don't allow real names to be posted here.
Re: MOD COMMENT - ariicchi - Jul. 20th, 2017 11:24 pm (UTC) - Expand
likeshine
Jul. 21st, 2017 02:38 pm (UTC)

That username alone would've raised a few red flags for me :/

I'm sorry you had to go through this OP, it must have been terribly frustrating.
squish_kitten
Jul. 21st, 2017 08:22 pm (UTC)
This is... something else. Glad you got your refund because the drop-in-the-bucket of points is just insulting.
Also the gender thing is weird all by itself; nice lesbophobia they've got there.
ariicchi
Jul. 22nd, 2017 02:58 am (UTC)
Yeah. I'm glad I got my refund and that I don't gotta deal with them. Their excuse of "Well you don't know what went on in my life that I don't want to draw girls" is so... lame? I dunno.... It's just they accepted a male and a female OC, but don't wanna draw it. I felt it wasn't right nor fair.
fastbreak333
Jul. 22nd, 2017 09:17 am (UTC)
You can't buy food and clothes with DA points. What a messy situation that was.
ariicchi
Jul. 23rd, 2017 06:17 pm (UTC)
Yeah, but I am happy it all worked out, despite being such a pain in the butt. I learned my lesson I suppose. It also could have been worse, I saw someone say they've been waiting since 2013 for their commission.
rayesesshyfan
Jul. 24th, 2017 04:42 am (UTC)
Glad you got your refund!
kell0x
Jul. 24th, 2017 10:07 am (UTC)
Points are pretty much usseless on DA and you can't get the full amount back i n real money anyway beware well warranted. They sound manipulative (trying to make you feel guilty for wanting your commission and/or money back.) and then outright lying to you. Going to avoid this person at all cost.
dragontripmon
Jul. 24th, 2017 08:36 pm (UTC)
This is a beware well warranted especially the name of the user itself. What likeshine said, It's a red flag in itself. Also don't look up what that name actually means...
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