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Advice: Missed detail on a commission

Hey there! I recently commissioned a plush artist and a significant detail of my commissioned character clearly did not make it through to the final product. In all references provided, my character had a collar / accessory. I checked the folder of reference images to make sure it was present, and it was, but when I was shown what I assumed to be two WIP images of the plush, the collar wasn't there. At the time I just figured it was a WIP and was super happy to see progress, only for the artist to post the plush as finished and to ask for the final shipping payment.

I'm not too sure what to do here, actually! I like the plush, but I'm not sure if in this case it's appropriate for me to ask to have the collar added, as I would like it done, or if I should let it slide altogether? If I ask to have the collar added, should I offer to pay an additional cost? Is there a polite way to go about this? I really do like the plush! I would just like my character's final detail added and would rather not create too much trouble.

Thanks for your help!

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Comments

counter_serum
Jul. 16th, 2017 10:18 pm (UTC)
There was not, I'm afraid! This is one of those cases where I found an artist without a TOS or actual set price guide (she gives quotes based on plush size and all around design), so I couldn't find anything about accessories. I had seen some works in her gallery with more complex designs - with and without accessories - and I think I made the mistake of assuming she'd take the whole design into consideration.

I did end up sending her a message about it along those lines, but it seems she grazed over it and moved the discussion back to shipping the finished plush, so I might be out on this one. A bummer, but not the end of the world - I can try and put it together myself when the plush arrives. c: I can just sort of take this as a lesson to be more careful and communicative about what I'd like with a commission up front - it may have been that the artist didn't take accessories into consideration up front / had an additional fee / pricing surrounding them or just didn't have the means to make it.
kitsumi
Jul. 17th, 2017 05:42 am (UTC)
That is really a shame and kind of unprofessional if you ask me. :/ At the very least they can just apologize that it would cost extra, and maybe they dont have time in their schedule if they can't accomodate you. I would just chalk it up as a lesson learned; in the future, if there is a must have feature, marking or characteristic, note it as such on the reference sheet or note. i have seen some reference sheets that point out features as optional or must have. :/
counter_serum
Jul. 19th, 2017 11:17 pm (UTC)
I'll just need to make a more clear reference sheet for the future, tbh! Ultimately, I can't be too fussed, miscommunication is a bummer to deal with all around and while I'm a little disappointed, it's not the end of the world. You're right - it's a lesson learned, and at least that's something. o:

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