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Advice: Missed detail on a commission

Hey there! I recently commissioned a plush artist and a significant detail of my commissioned character clearly did not make it through to the final product. In all references provided, my character had a collar / accessory. I checked the folder of reference images to make sure it was present, and it was, but when I was shown what I assumed to be two WIP images of the plush, the collar wasn't there. At the time I just figured it was a WIP and was super happy to see progress, only for the artist to post the plush as finished and to ask for the final shipping payment.

I'm not too sure what to do here, actually! I like the plush, but I'm not sure if in this case it's appropriate for me to ask to have the collar added, as I would like it done, or if I should let it slide altogether? If I ask to have the collar added, should I offer to pay an additional cost? Is there a polite way to go about this? I really do like the plush! I would just like my character's final detail added and would rather not create too much trouble.

Thanks for your help!

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( 9 comments — Leave a comment )
Jul. 13th, 2017 02:20 am (UTC)
Be polite and explain you assumed it was a WIP you were shown. Ask for the collar to be added.

It shouldn't be difficult and it shouldn't cause fuss.

That said if it's a generic collar and you don't want to confront them, let it slide and just buy a collar to cut to length yourself.
Jul. 13th, 2017 03:10 am (UTC)
This! Just ask and tell them you thought it as a WIP. If it was included on the ref sheet, but not actually stated it NEEDS to be there, they may have thought it was optional.

When they respond, they will likely just go 'oops sorry!' and add it. They may have quoted you the price without it and you may have to pay extra.

If they react negatively.... Well you can accept it as is, and post a beware.

But like the above said, if its just a simple red color, you may want to let it slide and just buy one.
Jul. 13th, 2017 03:44 am (UTC)
Thank you! I'll give that a try. It's a slightly less than generic collar with some fancy embroidery and whatnot, but I do know I can put one together in a pinch if all else fails. c:

I'll try talking to them first, but I'm sure it won't warrant a beware if they don't want to or can't do it. It's one of those smallish things that I think can kind of get lost in translation, I just wasn't too sure if it was appropriate or not to ask about it after the fact.
Jul. 13th, 2017 03:29 am (UTC)
Can't really add more to the previous advice comments, but I support their words.
Jul. 16th, 2017 04:30 am (UTC)
It's possible that the collar might be considered an additional accessory. Was there any mention of accessories being extra? I wouldn't assume it was missed entirely, but possibly deliberately (I would say as a misunderstanding/miscommunication on both parties). I would tell them something like "I absolutely love your work! I was wondering though if the collar would have been considered an extra feature? I was under the impression that what was shown on the ref sheet would be included. Is it possible to add it? Please let me know if this warrants an extra charge however. I love the finished piece but the collar is an integral part of the character, and I apologize for not being clear about that" and a thank you of course for taking the time to read/consider your thoughts. The artist will probably be happier to accommodate, possibly without extra fee, if it's an appreciative question about clearing things up.
Jul. 16th, 2017 10:18 pm (UTC)
There was not, I'm afraid! This is one of those cases where I found an artist without a TOS or actual set price guide (she gives quotes based on plush size and all around design), so I couldn't find anything about accessories. I had seen some works in her gallery with more complex designs - with and without accessories - and I think I made the mistake of assuming she'd take the whole design into consideration.

I did end up sending her a message about it along those lines, but it seems she grazed over it and moved the discussion back to shipping the finished plush, so I might be out on this one. A bummer, but not the end of the world - I can try and put it together myself when the plush arrives. c: I can just sort of take this as a lesson to be more careful and communicative about what I'd like with a commission up front - it may have been that the artist didn't take accessories into consideration up front / had an additional fee / pricing surrounding them or just didn't have the means to make it.
Jul. 17th, 2017 05:42 am (UTC)
That is really a shame and kind of unprofessional if you ask me. :/ At the very least they can just apologize that it would cost extra, and maybe they dont have time in their schedule if they can't accomodate you. I would just chalk it up as a lesson learned; in the future, if there is a must have feature, marking or characteristic, note it as such on the reference sheet or note. i have seen some reference sheets that point out features as optional or must have. :/
Jul. 19th, 2017 11:17 pm (UTC)
I'll just need to make a more clear reference sheet for the future, tbh! Ultimately, I can't be too fussed, miscommunication is a bummer to deal with all around and while I'm a little disappointed, it's not the end of the world. You're right - it's a lesson learned, and at least that's something. o:
Jul. 22nd, 2017 10:56 am (UTC)
I am the sort of person that believes if it was on the reference sheet and the artist missed it, it is the artist's responsibility to fix it. If she didn't take it into consideration I really think it is the artist's fault, and not your fault for not stating it in text.

I really see it as if your character had a brown coat and they made it blue, and then the artist turns around and says, "well you didn't type to me you wanted brown instead of blue!"

I hope you the artist to create it for you so you don't have to spend your time and money doing so.
( 9 comments — Leave a comment )


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