?

Log in

No account? Create an account

Previous Entry | Next Entry

Hello there. I need some help!

Almost two months ago, I commissioned 2 different artists.

1st artist had a problem with their home situation and it sounded quite dire so I commissioned them for a colored sketch of a new character I had acquired.

Fast forward a month later, and I hear nothing back from them. On their profile, they've stated their turnaround time is 2 weeks so I had sent a message to check in. They didn't respond until a week later and they messaged me back saying that they had gotten out of the hospital and were going to be working on commissions.

Another month now, I haven't gotten anything from them and I had decided to let go a few characters I don't use anymore. It included the character I had asked them to draw. I messaged them asking if I could get a refund since I wouldn't be using the character anymore. I feel quite conflicted on this because I didn't want to make their situation worse but I also would have no use for the art I have not received. They haven't responded to my note, which has been over a week now.

They've been active on their twitter and I didn't want to message them there as I didn't want to make it a public thing. I thought it'd be unfair if I did so. I've messaged them on their toyhou.se with a similar message to my second note but I'm not very hopeful.

2nd artist had a cheap deal with buy 2 get 1 free, which I jumped on immediately as I thought it was a good deal at the time.

I requested if I could pay them when they started on my commission and they told me in private that they'd start my commission next so I could send the money right away, so I did so.

A month later, I saw they'd finished 2 other commissions but nothing about mine at all. I messaged them to ask if they had a queue like some other artists as looking at something like that reassures me that my commission would be done. They responded that they had nothing of the sort. They explained they had health issues, told me my commission was in the sketch process, and they would finish my commission next.

Now another month and another 2 other finished commissions later, I requested a refund for the same reason above. I was letting go of some of my characters and 2/3 characters I had requested were the ones I was letting go. They stated that no refunds were allowed and I could pick different characters, however, they don't have any examples of anthros (although they state that they can draw them in their journal) so I didn't have many people for them to draw.

I got frustrated and messaged them back (rudely unfortunately as I was frustrated) explaining to them that I wouldn't mind waiting longer normally but a complete lack of communications and how it felt like they had only told me they would work on my commission next so I would send the money. I wanted to know how far down my commission exactly was.

They messaged me back saying that they couldn't work on commissions due the fact "i'm constantly in the hospital" and pointed to a journal they've posted before taking my commission saying that their commission work would be slower. They stated they had medical issues that interfere with doing commissions and that they do their commissions randomly because it's more fun that way. (I can understand working on inspiration too but it was originally being told my commission would be done next that frustrated me)

I apologized a few notes later as I had not realized they were explaining their medical condition was the reason they forgot to do my commission next. (Despite telling me twice :T) They then sent me WIPs and said they would finish my commission that day. Maybe it's me being paranoid but I also noticed that an outfit one of my characters is wearing was an outfit I commissioned after they had told me the sketches were done. Their journal is also still open taking commissions.

It's been a week since then and I sent a note but they haven't replied since, it's just left unread.

I'm really not sure what to do and am I being too impatient? I've seen people wait much longer for art (especially on here!). I think I'm most frustrated because the wait time was much longer than projected and there's no communication telling me it would be later, via public journal or private notes.

Edit: I'd like to mention, this was in a course of over 2 months and I did not choose to sell the characters on a whim. I had expected the pieces to be finished well before this time as both of them are colored sketches. I was given the option by the 2nd artist to choose new characters, but I feel like it would take even longer on my commission and I don't want to deal with this artist any longer. I had agreed to let them finish the commission but now they've gone AWOL. The first artist never responded to me.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

leongon
Jul. 10th, 2017 10:09 pm (UTC)
I think a week for communication it's the maximum acceptable, over that is red flag.

For completion that varies a lot between artists, some take huge long linsts and take months to get to yours. Some take 2 or 3 at a time and you get it done within a month or even a week. Id say up to three months it's acceptable if communication is good.

I think more than crappy artist practices, the problem is that you are not being picky with your professional, and only looking for low prices. Dunno, I think you're alright in patience, just analize the artists a little and make sure they are trusty and avoid immediatly anyone who is taking commissions on a rush, no matter how much charity you want to do, it's not charity if you expected something in return.
aeravaul
Jul. 10th, 2017 10:37 pm (UTC)
I do tend to go for lower pieces to be honest.
I prefer a sketchier style most of the time and find it particularly hard to drop a huge amount of money on a piece at times.

I've had artists who've owed me art take anywhere from like a day to several months. For the artists who take longer, being told about their situation or them showing me a queue helps me see where I'm at so I don't particularly mind waiting.

I think you're right though. I really need to take a second look at some artists work ethic and what not but at times it can be hard to tell without any review system.

I need to get into that mindset too. To stop buying pieces to help others because at the end of the day, I'm purchasing a product instead.

Thank you for the advice! It's all stuff I will take into consideration for the future.
snowhawk
Jul. 10th, 2017 10:58 pm (UTC)
Some advice from someone who has had service jobs for basically all of her working career...

When it comes to art, it's not a product that you're purchasing, it's a service.

When you have someone charging substantially lower prices for their art than what they should be, a lot of times, you're going to have people who aren't super professional, and don't treat it as a business transaction. You'll also have artists who tend to take on a huge workload, get overwhelmed, and shut down or flat out forget, then ignore their clients.

There's nothing wrong with artists opening for emergency commissions, but see how many time they've done this, and if they at least have a public queue.
aeravaul
Jul. 11th, 2017 03:46 am (UTC)
I've noticed a pattern especially with the second one! I'm endeavoring to be more careful about the artists I commission in the future.

There are a few who have been very good to me and going through this experience, I really appreciate their dedication more than ever.

Profile

A_B icon
artists_beware
Commissioner & Artist, Warning & Kudos Community
Artists Beware

Community Tags

Powered by LiveJournal.com