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Beware - strxbe (Resolved)

WHO: strxbe, strxbe_art

WHERE: DeviantArt: http://strxbe.deviantart.com/

WHAT: Three digital headshots worth $15

WHEN: Nov. 25 and ongoing.

EXPLAIN: On Nov. 25 2016, Strxbe opened a Black Friday sale offering 50% off headshot commissions. http://sta.sh/01kxkkt2la After communicating with them through notes over the next three days I had commissioned three headshots form them resulting in a bill of $15.00 which I payed for on Nov. 27. http://sta.sh/23t9fbh43z3?edit=1

On March 4, 2017 I sent my first note asking for a commission update. http://sta.sh/0e08wyuiy16 which had been ignored.

On March 14, 2017 I sent a second note asking for an update and possible refund. http://sta.sh/0v56n1ixb4c

On May 22, 2017 I got my first and only response from strxbe in seven months of waiting offering me a refund as well as them making a journal about them giving refunds to all their commissioners. http://sta.sh/211ogtvkgy37?edit=1 That same day I sent them my paypal info as well as telling them how much they owed. http://sta.sh/01nw0e4emomt

On May 31, 2017 Another note sent asking for a refund as well as sending them a paypal money request. http://sta.sh/21db3noevi11?edit=1

On June 15, 2017 I sent them a third note being more direct over receiving a refund. http://sta.sh/0r13m0cv70e

In this note I have also addressed to them that just days prior to sending this note they have been active on Instagram http://sta.sh/2269t42vv8j3?edit=1 while my notes have been unread proving that my notes are being ignored. http://sta.sh/0p6my7tpt3a (On DA a yellow note icon means that it has gone unread)

What I forgot to mention in this note to them is that they have also active on DA on May 23, 2017 as they can be seen respond to comments on the journal that addresses the public about them giving refunds while again the note I sent on May 22 was still ignored. http://sta.sh/02a50qcktig7

Lastly in this note I gave them a warning that they would two weekends to send me a refund or else I would go to Artist Beware to write about them. Given how they are indeed active online this should have been enough time to at least generate a response from them as of now even this note has been ignored. http://sta.sh/0cs2ggv5w96

UPDATE 8/1/2017: They have just now contacted me giving me on 7/31/2017. Claiming that their reason for not responding was because of a lack in funds. They have promised that every two weeks they’ll keep me updated until this issue is resolved. http://sta.sh/06mavlx6kub http://sta.sh/01atfdgrupoe

UPDATE 8/14/2017: On 8/11/2017 I have received my refund. Since they did not send it through as a gift as I did, Paypal did take $0.74 cut. However they did originally sent the $15.00 and I do not believe seventy four cents is worth having an issue over but it is something to take note of. https://sta.sh/21z1cxv5zk3n?edit=1

PROOF: All screen caps in one location http://sta.sh/2g6d022xtp3?edit=1

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Fralea Comms
Jul. 3rd, 2017 09:36 pm (UTC)
Its unfortunate they told you to pay as a gift since now you don't even have the option of initiating a dispute through paypal. Its also against their policies, sellers are always supposed to cover the paypal fees.
Jul. 3rd, 2017 11:29 pm (UTC)
But doesn't that mean that the buyer could inform paypal that the seller asked them to send as a gift to avoid fees?
Fralea Comms
Jul. 3rd, 2017 11:59 pm (UTC)
I'm not sure if paypal would refund them in that situation or not. Worth a try I guess. Or maybe contacting their bank/credit card to see if they can initiate from there.
Jul. 4th, 2017 01:49 am (UTC)
Well, I am not sure if it would get them the refund but it might help bar the artist from doing that again in the future (say paypal notices a pattern from the artist and chooses to discipline them?).
Fralea Comms
Jul. 4th, 2017 02:33 am (UTC)
Well yeah but I assumed the OP was more concerned with getting their money back. Even if someone's paypal acct is frozen there are other ways to receive payments so it wouldn't necessarily stop someone from taking commissions. And to be fair a lot of people don't understand the paypal fee thing well and just need it pointed out to them. Of course not knowing about the fee rules wouldn't excuse ignoring someone you owe art/money to.
Jul. 4th, 2017 04:36 am (UTC)
Oh yeah, they should definitely try to get their money back, I just figured if anything they might at least be able to stop the artist from continuing to dodge buyer protection in that way.


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