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Advise needed - Impatient Customer

This is not really a beware, but I do take commissions over FA for many years.
And a few times I have encountered rude or impatient customers like any other artist.

However, a returning customer lately has been very unpleasant to work with.
Note that it's a Concept Art means...a Reference Sheet, which a quiet large commission and it has been less than a month since he paid for it. But he persistently asks for updates and uses "how are you?" or "how do you feel?" as a scapegoat to ask for updates every, single, day. I had urged him to stop asking not once but twice. I want to let you know as well, that I am very open to answer anything to my customers and will do ANYTHING to assure their satisfaction. But now I get guilt tripped that he has depression and wants to see the commission done today every time he asks for it, or makes analogies that he is my friend to receive a pat in the head to forget what he is doing.

I honestly do not know what is the best approach for this.
Few friends mention the Silent Treatment or tell to stop asking much rougher.

I am feeling a little sad myself now, that this person fell on my commission list and have to deal with it. And since I am very passionate on my drawings to make them look spectacular to make my customers happy...it left me with tied hands.

Any help regarding this circumstance, would be deeply appreciated.

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Jun. 28th, 2017 10:03 am (UTC)
As a commissioner, I prefer if the artist is (brutally) honest with me, as I am honest with him/her. Just tell me that I get on your nerves and I will apologize and be quiet.

Now that doesn't mean that you should tell him right in the face that he annoys you and you don't want to work on his commission anymore (I would have no problem with it, but in this customer's case, such a PN would likely backfire and tarnish your reputation if he decides to tell others), but I think that a PN which politely explains that his behaviour is stressing you out, causing the commission to decrease in quality and thus making him unhappy, should calm the situation.

The others have provided good examples to such messages, so I won't give you another one, especially as I'm more the "direct approach"-type, which some people may consider rude.

Edited at 2017-06-28 10:07 am (UTC)


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