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Advise needed - Impatient Customer

Hello!
This is not really a beware, but I do take commissions over FA for many years.
And a few times I have encountered rude or impatient customers like any other artist.

However, a returning customer lately has been very unpleasant to work with.
Note that it's a Concept Art means...a Reference Sheet, which a quiet large commission and it has been less than a month since he paid for it. But he persistently asks for updates and uses "how are you?" or "how do you feel?" as a scapegoat to ask for updates every, single, day. I had urged him to stop asking not once but twice. I want to let you know as well, that I am very open to answer anything to my customers and will do ANYTHING to assure their satisfaction. But now I get guilt tripped that he has depression and wants to see the commission done today every time he asks for it, or makes analogies that he is my friend to receive a pat in the head to forget what he is doing.


I honestly do not know what is the best approach for this.
Few friends mention the Silent Treatment or tell to stop asking much rougher.


I am feeling a little sad myself now, that this person fell on my commission list and have to deal with it. And since I am very passionate on my drawings to make them look spectacular to make my customers happy...it left me with tied hands.


Any help regarding this circumstance, would be deeply appreciated.

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Comments

kalika_tybera
Jun. 27th, 2017 07:14 pm (UTC)
Personally, if you're 70% done I think you should probably try to plow through and wash your hands of it once done, strongly consider not taking work from this person again.

I'd send them a message along these lines:

"Hi, I'm currently working on your piece and want to make sure I do my best and that it's not rushed. From here on I will send you a weekly update on the status every (day of week of your choice) and project a finish date of (week/month/whatever is comfortable and gives you some wiggle room). Thank you for your understanding and patience."

Keep it simple and concise. Okay admittedly he's not being 'patient', but it never hurts to butter up the client a bit to help avoid unwanted conflicts.

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