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Advise needed - Impatient Customer

Hello!
This is not really a beware, but I do take commissions over FA for many years.
And a few times I have encountered rude or impatient customers like any other artist.

However, a returning customer lately has been very unpleasant to work with.
Note that it's a Concept Art means...a Reference Sheet, which a quiet large commission and it has been less than a month since he paid for it. But he persistently asks for updates and uses "how are you?" or "how do you feel?" as a scapegoat to ask for updates every, single, day. I had urged him to stop asking not once but twice. I want to let you know as well, that I am very open to answer anything to my customers and will do ANYTHING to assure their satisfaction. But now I get guilt tripped that he has depression and wants to see the commission done today every time he asks for it, or makes analogies that he is my friend to receive a pat in the head to forget what he is doing.


I honestly do not know what is the best approach for this.
Few friends mention the Silent Treatment or tell to stop asking much rougher.


I am feeling a little sad myself now, that this person fell on my commission list and have to deal with it. And since I am very passionate on my drawings to make them look spectacular to make my customers happy...it left me with tied hands.


Any help regarding this circumstance, would be deeply appreciated.

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Comments

(Deleted comment)
bornesb
Jun. 27th, 2017 06:28 pm (UTC)
They went silent on communication mid-commission and I initiated a paypal claim before the window closed to force them to start talking. I was told they took on a commission too large for the time they had to dedicate to it.

But, even if the artist just didn't feel like doing it anymore (which has *also* happened to me before), I would not hold it against that artist anyway. I would MUCH RATHER have an artist who is responsible enough to realize they cannot finish the commission (no matter the reason) and thus cancel it with refund, rather than the alternative (artist does nothing and runs off with your money essentially), which unfortunately seems more common.

There are artists who have canceled my commissions that I would still recommend to people. Crap happens. That's business. How the business owner deals with it (and in this case the business owner is the artist), will tell you how reliable and responsible that business is.

You should not begrudge a business for realizing it made a mistake and rectifying it.

Edited at 2017-06-27 06:33 pm (UTC)
(Deleted comment)

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