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Advise needed - Impatient Customer

Hello!
This is not really a beware, but I do take commissions over FA for many years.
And a few times I have encountered rude or impatient customers like any other artist.

However, a returning customer lately has been very unpleasant to work with.
Note that it's a Concept Art means...a Reference Sheet, which a quiet large commission and it has been less than a month since he paid for it. But he persistently asks for updates and uses "how are you?" or "how do you feel?" as a scapegoat to ask for updates every, single, day. I had urged him to stop asking not once but twice. I want to let you know as well, that I am very open to answer anything to my customers and will do ANYTHING to assure their satisfaction. But now I get guilt tripped that he has depression and wants to see the commission done today every time he asks for it, or makes analogies that he is my friend to receive a pat in the head to forget what he is doing.


I honestly do not know what is the best approach for this.
Few friends mention the Silent Treatment or tell to stop asking much rougher.


I am feeling a little sad myself now, that this person fell on my commission list and have to deal with it. And since I am very passionate on my drawings to make them look spectacular to make my customers happy...it left me with tied hands.


Any help regarding this circumstance, would be deeply appreciated.

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Comments

kayla_la
Jun. 27th, 2017 05:23 pm (UTC)
Someone who is already treating the artist poorly is definitely someone I'd be wary of how they'd react. Knowing that a chargeback would not only take the money but charge me a fee for the pleasure, I just personally wouldn't want to risk it. Paypal rarely sides with the artist (not never, but rarely).

I've always held a general view of whoever is doing the canceling is the one who eats the loss. Canceling because of poor behaviour is a grey area, but the -right- to give a partial refund, to me, isn't as practical as giving them their money and knowing I'm in the clear to never deal with them again. When things are already that bad, it seems like a small price to pay for a clean cut, you know? Fortunately, most art can be re purposed with a little tweaking.

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