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Advise needed - Impatient Customer

Hello!
This is not really a beware, but I do take commissions over FA for many years.
And a few times I have encountered rude or impatient customers like any other artist.

However, a returning customer lately has been very unpleasant to work with.
Note that it's a Concept Art means...a Reference Sheet, which a quiet large commission and it has been less than a month since he paid for it. But he persistently asks for updates and uses "how are you?" or "how do you feel?" as a scapegoat to ask for updates every, single, day. I had urged him to stop asking not once but twice. I want to let you know as well, that I am very open to answer anything to my customers and will do ANYTHING to assure their satisfaction. But now I get guilt tripped that he has depression and wants to see the commission done today every time he asks for it, or makes analogies that he is my friend to receive a pat in the head to forget what he is doing.


I honestly do not know what is the best approach for this.
Few friends mention the Silent Treatment or tell to stop asking much rougher.


I am feeling a little sad myself now, that this person fell on my commission list and have to deal with it. And since I am very passionate on my drawings to make them look spectacular to make my customers happy...it left me with tied hands.


Any help regarding this circumstance, would be deeply appreciated.

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Comments

magedragonfire
Jun. 27th, 2017 05:10 pm (UTC)
"If you still want to give them a chance, you might want to say you will give them updates once a week, at your discretion, and if this is not satisfactory for the customer, they should seek another artist-- give them their refund and cancel the commission if they don't like your stance on this."

Yeah, I agree with this. It sounds like you have to firmly establish a line with this customer, and then stick to it. He sounds like he's either very impatient, or have gotten the idea that your relationship is more as friends than as a professional one.

You may want to remind him that answering repeated questions about when the work is going to be done takes time out of your day from actually working on commissions, and it's not helping him get his art any faster. Perhaps you could tell him that you'll only provide progress updates on a weekly (or even two-weekly) basis to cut him off from contacting you about the status, as well? This doesn't necessarily have to involve sending proofs or in-progress shots of what you've been working on for him, but it could if you do that kind of thing anyway.

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