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UPDATE: Artist has knocked out work in less than 48 hours after almost 6 months of waiting. It's very sub-par and I wasn't consulted before posting it publicly. Then deleted it. 48 hours later she sent me a revised version which appears to have been completely recoloured. Whilst it isn't great, I do feel that she has now fulfilled her obligation of delivering a complete coloured commission...

WHO: Levana aka Levs-chan aka XxLevanaxX

WHERE: https://inkbunny.net/Levana and http://levana-art.tumblr.com/

WHAT: Standard commission

WHEN: Commission was requested on 3rd January 2017. Payment was sent 4th January 2017. Nothing at all has been done since

EXPLAIN: I requested a standard commission on the 3rd of January 2017 and paid $60 promptly upon receipt of the invoice the following day. References were given the same day, and after some chitchat, the artist went silent for an entire month until I prompted her again on the 3rd of February. The excuse was given that "things [have] been kinda hectic", but no status update was given. A week later on the 11th more information was requested for the work, which I provided.

Again the artist fell silent, this time for two months. On the 11th of April I prodded her again, to be told that "Everything's alright....I have been working on a few commissions". Nothing specific about mine though.

AGAIN the artist went silent. I emailed her again on the 8th of May, but this time received no response. I tried again on the 29th of May, and was told the following day "I've been sketching out all of the commissions lately, yours included, so, it will give me a head start on the LineArts and colors for all of them. Hopefully I'll get them done by next week!".

And yet again she went silent for three weeks. My latest email has gone unanswered. There have been no sketches, no linearts, nothing provided. In fact there is no evidence at all that she's even started working.

As we're getting close to the Paypal 180-day limit I have told her that I am prepared to request a refund unless she can provide proof that she's actually started work. There was nothing in the commission detail or in any of our conversation to warrant such a delay. If I'd been told "The work might take up to 6 months" I would have understood, but there has been absolutely no explanation.

UPDATE: After posting this I received a message from the artist apologising, and saying that she was "getting onto it right now" and would "be working night and until morning for your commission to be finished."

Three hours later I received an incomplete sketch via email. I replied, letting her know of the situation but cautiously adding that I couldn't accurately judge the sketch as it was incomplete. I also mentioned that the Paypal deadline is the 12th of July, whereupon I have to escalate to a claim, or cancel if the art is done.

UPDATE: 24 hours later (the 22nd of June), I get a message saying that she is considering closing all her accounts and paying everybody back. I have replied saying that she can do that if she wants, but there is still the option of finishing the work before the Chargeback deadline. I am bemused by her comment that she is "new to Paypal" but that's beyond the scope of this post.

As of 23rd of June, I have received a rough sketch.

UPDATE: She just posted the finished product to Inkbunny...without showing it to me first...and it's VERY sub-par...certainly not much to show for $60 and 6 months of waiting...

I'm not sure what to do at this stage. She has TECHNICALLY delivered a finished piece of work, but it's hideous and full of errors...

https://inkbunny.net/submissionview.php?id=1383124 (NSFW)

UPDATE: 24th June - She's deleted the submission and said she'll work on it.

UPDATE: 25th June - She's recoloured the entire piece and asked for my approval, which I have given.

PROOF: Conducted entirely via Inkbunny PMs

Initial request - http://imgur.com/DbHrJyQ
February prompt - http://imgur.com/vSA99ci
April prompt - http://imgur.com/u6ZLvIj
May prompt - http://imgur.com/wOv7x2K
Response after Paypal chargeback - http://imgur.com/2PSUEnv
Me updating her on the situation - http://imgur.com/qsksRcL
Artist's apology and my offer of options - http://imgur.com/Zw8a4hm
Submission on IB and my comment expressing surprise and concern - http://imgur.com/FuonUzE

Community Tags:

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Comments

( 29 comments — Leave a comment )
latiro
Jun. 22nd, 2017 01:05 am (UTC)
Accepting your payment, but never showing the WIPs of your commission whatsoever is very low on the artist's part. Even more so when she's now blatantly ignoring you.

I suggest you wait for a week to give her time to respond. But if she doesn't, file a dispute on PayPal.
AvalonHamakei
Jun. 22nd, 2017 10:04 am (UTC)
Thank you. I've opened the dispute anyway as people have pointed out that I'm free to close it with no penalty for her if the item is actually delivered - however I'll lose my right to open a dispute if I delay much longer...
celestinaketzia
Jun. 22nd, 2017 10:10 am (UTC)
Yeup! Though if your dispute isn't escalated to a claim, it will close out automatically and you won't be able to open it again.
AvalonHamakei
Jun. 22nd, 2017 10:17 am (UTC)
Well, they give her three weeks to respond so if she doesn't I'll escalate it...
teekchan
Jun. 22nd, 2017 02:52 am (UTC)
File the dispute, but do NOT cancel it until you get your art, as you cannot reopen it. I'm out of luck in a similar situation because I waited too long and accepted too many excuses and I cannot chargeback.

Nothing will happen if you chargeback and then cancel after you get the art, the artist will still have their money with no extra fees.
AvalonHamakei
Jun. 22nd, 2017 09:55 am (UTC)
Thank you for your suggestion - I have done just that.
teekchan
Jun. 23rd, 2017 05:09 pm (UTC)
That's a terrible guilt trip; 'I should just stop and close all my accounts' thing. People have tried to use that on me before when not doing work they owe me. Whatever you do, dont close it until you're happy with the art, or they agree to give you a refund.
rendrassa
Jun. 22nd, 2017 03:11 am (UTC)
Agreeing with the others to open a dispute now. Personally, I'd want a full refund and take my money to another artist. Even if the artist gives you a sketch, maybe even lineart, in the time before the dispute window closes, there's no guarantee that they will actually complete the commission once the risk of a chargeback is gone.

Horrendous customer service that should not be encouraged.
AvalonHamakei
Jun. 22nd, 2017 09:56 am (UTC)
Thank you. I've taken the suggestion to open a chargeback, and Paypal give the recipient three weeks to respond, which should be plenty of time to complete the work. If she fails to do so, I'll allow the chargeback to proceed and go elsewhere.
mortymaxwell
Jun. 22nd, 2017 11:35 pm (UTC)
I hope you are able to resolve this. This artist seems really unprofessional.

I looked at her gallery and also saw that she had an old post where she mentioned she was going to spend the commission money right away, won't accept deadlines, and has a no refunds clause. Yikes!
celestinaketzia
Jun. 22nd, 2017 11:57 pm (UTC)
mod comment
Howdy! Thank you for the updates on this! If you could, please include screenshots as we don't allow for copy and pasted text.

Please keep us updated if you get a refund or your art!
AvalonHamakei
Jun. 23rd, 2017 01:15 am (UTC)
Re: mod comment
Apologies - I just wanted to get the update out quickly. I have since replaced the quotations with screencaps.
lackoflollies
Jun. 23rd, 2017 05:19 am (UTC)
Please don't close the dispute, no matter what she says. With that second update, she's trying to guilt you. Don't let her.
AvalonHamakei
Jun. 23rd, 2017 10:19 am (UTC)
If she finishes the project before the deadline, I'm prepared to pay in full.

If she doesn't, then I'll elevate to a claim. Possibly we can negotiate a partial payment based on the work completed.

However, I won't work with her again regardless.
purpule
Jun. 23rd, 2017 07:38 am (UTC)
What on earth does "still being new to paypal" have to do with completing or not completing a commission? She received the money easily enough for someone who doesn't know how to use paypal.

She is entirely trying to guilt you/turn this around to be your fault. I have, to my horror, kept people waiting for up to 6 months BUT in that time I also kept constant contact and gave WIPS where possible. There are reasons why work can't get done faster, but when someone pays you for a service you can't just keep dismissing them with an attitude of "oh gee yeah I'm just so swamped right now, I'll do it eventually" because part of your busy-ness should be completing work that you were paid for! It's not an "aside" to your "real life" stuff, and I think quite a few people don't understand that.
AvalonHamakei
Jun. 23rd, 2017 11:51 am (UTC)
I *think* it's a reference to her not knowing how Chargebacks work
rendrassa
Jun. 24th, 2017 02:33 am (UTC)
Sounds like they were going to rush it by their last response to you.

I don't have an inkbunny so I can't view the image. Could you upload it to imgur as either a screenshot or the image itself?
AvalonHamakei
Jun. 24th, 2017 07:21 am (UTC)
They've deleted the submission. I did take a screenshot of my comment though as I suspected she might do this.

I won't post the "finished" work though in case the artist is going to refine it.

Edited at 2017-06-24 07:25 am (UTC)
rendrassa
Jun. 24th, 2017 04:44 pm (UTC)
Even if she does refine it, it's still worth noting that originally, she rushed through it and posted sub-standard work in order to try to keep the money. That is beware worthy, to me. I'd want to know if an artist is going to do that to me.

Remember you're trying to inform people about her actions, not trying to ruin her. She's doing that on her own through her actions.
AvalonHamakei
Jun. 24th, 2017 05:37 pm (UTC)
Don't worry, I'm not trying to ruin her. I'm doing my best to be polite and civilised as much as possible.

However I am VERY annoyed that she posted the "finished" work without asking me...making it look like I signed off on it.
rendrassa
Jun. 24th, 2017 06:00 pm (UTC)
Good good. This place is meant to give people fair warning, but it also often gives artists the kick in the bum they need to straighten back out onto the right path.

Yes, especially since in this link: http://imgur.com/qsksRcL you clearly aren't giving approval on the sketch because it's incomplete. Then to see her simply complete it with many mistakes and no thought toward you, the customer. It makes my skin crawl at the thought of treating a paying client like that.
AvalonHamakei
Jun. 24th, 2017 07:54 pm (UTC)
*nods* I was aware of the fact that if I approved that, I couldn't protest later about any anatomy mistakes as I'd already signed off on it.
Fralea Comms
Jun. 24th, 2017 03:22 am (UTC)
I was afraid the artist might rush it from their response to you. Did they have examples for what type of commission you ordered? I did see a commission sheet on their IB but were there any other examples?

I can't see your commission image but if it really does have that many issues you could either:

-just deal with it

-ask the artist for changes

-ask the artist for a partial refund

-ask the artist for a full refund (if its really completely not what you asked for)

You might want to get some other opinions of whether it matches your reference/idea and is on par with the other work of that type. Just in case the experience you have had so far has given you a more negative impression of the art. But that they didn't show you any sketch or anything after you asked for it just adds to the impression that it was rushed.
AvalonHamakei
Jun. 24th, 2017 07:21 am (UTC)
They've deleted the submission. General consensus amongst the people I managed to show it to was that it was rushed.

I did keep a screenshot of my comment though as I had a feeling this would happen.

http://imgur.com/FuonUzE

Edited at 2017-06-24 07:24 am (UTC)
dragontripmon
Jun. 24th, 2017 05:08 pm (UTC)
Wow that comment from the artist was really unnecessary.
Fralea Comms
Jun. 27th, 2017 06:53 pm (UTC)
I'm glad you finally got an image you were satisfied with.
AvalonHamakei
Jun. 28th, 2017 09:04 pm (UTC)
Thank you. Do I have to tag this entry as "resolved" or something now?
whoop_zi
Jun. 28th, 2017 09:19 pm (UTC)
mod comment
Howdy! Only moderators can update the tags- if you feel that this situation has been adequately resolved we can go ahead and mark it as such for you!
AvalonHamakei
Jul. 11th, 2017 09:47 am (UTC)
Re: mod comment
Sorry for the late reply. Yeah...I think we're done here.
( 29 comments — Leave a comment )

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