WHERE: Facebook –business page apparently deleted; tags/links to business page are broken, did most business through personal page
FurAffinity - http://www.furaffinity.net/user/nightwolfcostumes (business, has been cleared out and no submissions are in gallery)
Furry Network https://beta.furrynetwork.com/nightwolf/
WHAT: Full digitigrade fursuit valued at over $1800 USD , fleece hat valued at $25
WHEN: Dec. 2014 (when first payment was sent) to present (suit was paid in full May 2015)
Read below the cut
EXPLAIN: I first commissioned Remix for a fleece hat of my Dutch Angel Dragon character back in September 2014. In December that same year she opened for fullsuit commissions so once again, after seeing her previous work decided to commission her. It was agreed upon that the fleece hat I had previously ordered would be sent along with the suit once it was done (however, I had never seen any shots of a WIP or even a finished hat). We agreed on a payment plan of 25% each month until the suit was paid off. January 2015 I sent her a payment of $450 USD(via Friends and Family to avoid the conversion fee, I was told -strike one on me) then mailed a DTD, a pair of shoes and a hand tracing. As soon as the next month rolled around I was messaged for the next round of payments, but I had to adult (to put it simply) and told her they may have to wait, in which I was then told if I didn’t pay I’d lose my commission spot but that she also wasn’t going to do that. I was able to pay her toward the end of February when things ironed out.
Paid her again April 2015 and asked about a possible completion date of Anthrocon 2015. Was told she would start working in May after the last payment was sent. The last payment was sent in May 2015, and work began. We talked back and forth about furs and measurements. It was revealed that the suit would not be completed for AC ’15 but I told her I was fine waiting. September rolls around and we’re still waiting on fur. No other WIPs, such as foam work, were shown. She also asked to keep our conversations between her business page and myself instead of her personal one, but this transition never happened and we continued talking for another year on her personal page. Communication stopped Nov. 2015.
After that I’d heard nothing from her again until April 2016. In the meantime she was posting other suit work and finished costumes, as well as sharing excitement over having a character of hers made by a popular maker. April 26 I am finally shown my first WIP picture: the handpaws. In May 2016 I received another WIP photo of the tail. After that I was told she couldn’t finish the bodysuit because my DTD had somehow fallen apart and was full of holes, thus requiring me to send and make another one. I didn’t hear anything for a couple months while the artist went to Eurofurence, despite seeing her post a redo of her own personal suit as well as more work. I messaged them
August 20th to ask for updates and was told they were still settling in from the con and wanted another week. I reconfirmed sending a new DTD and was promised extras because of the wait. September 2016 I am notified that they received the DTD, but still no new WIPs. Finally, in October 2016 they send me an invite link to a telegram chat they had created to keep all their customers informed. This is the last time we spoke over Facebook messenger.
After the move to Telegram I no longer received any updates regarding my suit, but the artist continued to show off work on other suits, her own suit being made by a popular maker and mention things going on in her home life. She mentions she will have four more hands in the studio to help her with suit work. November she posts another finished head and mentions she will change my sculpt to match that one- keep in mind I have yet to even see any WIP shots of a head at this point. Halfway through November she posts more suit updates but no mention of mine, just alludes that everything they have been working on will be shipped out. There's talk of having everything shipped in time for Christmas, yet still no mention of my commission.
Updates in January are sporadic, she's posting that she's sick and disappears for days at a time or even a week. January 23rd she tells us things have gotten worse since she worked instead of bedrest so she's stopping for a while. February she lets us know more about her health, and because of this she is stopping all work, and no refunds are going to be given to anyone.
She calls in another person to speak on her behalf and again states there will be no refunds, and to sympathize with her as it is a very difficult time for her, we have options, take them or leave them.
I stated my case to this new person, first in the chat then in PM, explaining that while I understand the severity of the situation I can’t just walk away from that kind of money, especially where no other WIPs had been sent since May so I couldn’t even be sure the suit was that close to being finished. I even offered a partials refund of $1200 to cover the material costs and labor already put in and her “spokesperson” stated no, no refunds at all, and “this is the risk you take when commissioning”. They finally do agree on a $1200 refund, as a payment plan, and that they would ship me the parts
finished and the remaining fur that I could then take to another maker. I was told I would get a track and trace (tracking number) when it shipped, and the first refund payment was due to start in April 2017. Towards the end of February I reached out to this person again for an update and was told they'd get back to me. I haven't heard from them since.
It is now nearing May 2017, and I haven’t received a tracking number, my package, or even a cent of a refund payment. Inquiries to Remix herself are met with “I don’t have the money to refund you, I am ill,” and when asked about the package I am told her father shipped it and she would get it from him as soon as she could. I never have, and my messages are now going on ignored. The Telegram group for her business is now shut down and any business pages relating to Nightwolf Costumes are now wiped clean.
Meanwhile, Remix posts actively on Twitter about her upcoming fursuit from a large maker, which as of this writing has been finished and is being shipped to her. She is also very active in a telegram chat for Dutch Angel Dragons, that I am also part of.
I warned her about writing an artist’s beware if I wasn’t given the tracking number, and I have yet to get a response from her other than “I’m ill”, so here we go.
I know I have a slim to none chance of ever seeing my full refund back, or even the fur. I know I shouldn’t have sent the money without an invoice, or without ticking Goods and Services. I learned the hard way, and I’m hoping others don’t make the same mistake I did. I'm posting this to not only warn people about what happens when invoices and paper trails aren't made, but to also stay away from this person, even if they get back in the business.
PROOF: All aforementioned and linked screenshots.
ADDING: At the beginning of May Remix reached out to me and asked for my email and phone number – she was referring me to a third party to get this resolved as soon as possible. As of this writing I have heard nothing from her or this third party. I reached out to her May 14th asking if she’d heard anything from that third party and I have heard nothing since.
5/26/2017-ADDING MORE: A rather lengthy response from the maker:
here here here here here here
here here here here here here
I've also been called out on Twitter by Skypro herself, my name isn't used but it's passive agressive enough that I can figure out it;s about me. Note that not once in this entire beware have I ever said I'm insisting Remix finish building my suit. All I've asked for is my refund and the supplies to take my commission to a different maker. Proof is here.
Woke up this morning to a messge from Remix, with photo proof she has shipped two boxes to me, and a refund via Paypal of $1,080 ($120 was witheld to pay for shipping). I had tried to be reasonable and suggest a payment plan again to make it easier on her but she refunded the full amount.
I'd consider this mostly resolved, once I get the boxes in the mail and find what she sent is as she described (all the work she was able to finish, plus the remainder of the materials) I'd say this could be completely resolved.
I came home from work to find that two boxes had been delivered, but they required a signature to be turned over to me (they had been delivered at 9 am, I didn't get home till 6 and I live alone). I was away all weekend so I was only able to pick them up today.
Frankly, I'm disappointed. I was told I would be getting handpaws, a tail, feetpaws, and a half sewn bodysuit, plus my fleece hat and materials to finish the suit.
Instead I got no hat, handpaws that barely fit my hands despite the hand tracing I sent her, a pair of foamed feetpaws with only one showing the carving process, a tail that isn't even backed and closed up (basically unwearable), and a barely even sewn bodysuit, many pieces still have pins holding them together. I also received both DTDs back (one was cut up to make the fur patterns) and almost all the fur used to make her (I don't have the brown or the green used in the tail).
I'm disappointed, largely because I was led to believe more work had been done than this when I agreed to a partial refund but also because any quotes to try to get this finished are going to be through the roof, there's still so much work to do.