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ADVICE: No Communication

I'm looking for advice, I don't think this is beware territory yet.

An artist I highly admire was doing a sale on original art. I missed the store sale, but I thought I'd write them an email and see if they still had a piece I wanted. They promptly answered and said they did. I asked if I could place a down payment on it, and then pay the rest by the end of the month. They agreed.
I sent the first payment, but didn't receive a confirmation of it being received. It didn't seem to weird at the time.
I sent the rest recently, and asked for confirmation. I didn't receive anything, and they were posting online, so I sent another message over quick asking if they received the money. I haven't gotten an answer to that one either.

I dropped into their stream, and they literally ignored me. I didn't mention the payment, but rather asked what media they were using etc. They did not acknowledge me at all the while time I was there (and it wasn't a busy chat).

Now I'm super nervous and might just ask for a refund. It's a lot of money and these are red flags. Does requesting a refund sound fair?

EDIT: Artist had moved my money to their bank account. After waiting days for the echeck to clear I received a full refund.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

metallik_hasse
May. 21st, 2017 05:51 pm (UTC)
I don't want to seem too harsh by mistake. Do you have suggestions of what to write?
kayla_la
May. 21st, 2017 05:54 pm (UTC)
"Heya! I haven't heard anything from you in a while regarding my product or payments. I would like a refund as soon as possible, please. Thank you for your time!"

Upfront without being rude or leaving room for argument is the way to go. If they're suddenly willing to give you what they owe you, it's up to you whether or not you take the product or the refund. If they ignore you entirely, chargeback.
metallik_hasse
May. 21st, 2017 05:56 pm (UTC)
I appreciate your help. I'll send that over tonight if I still don't hear from them in the meantime, and update this post accordingly.

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