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Arists Beware: Dog-Bone

Text: WHO: Dog-Bone, DogBoneArtwork, Leachymonster

WHERE: https://www.furaffinity.net/user/dog-bone
https://twitter.com/leachymonster

WHAT: Reference sheet

WHEN: April 20th 2017: Commissioned and paid. April 28th: Received first version which was inaccurate. April 30th: Received second version which now had a filter over it. May 1st: Opened a claim with Paypal and got refunded

EXPLAIN: Long story short: commissioned a reference of my character. Got a reference with some really random colors. Asked her to fix it. If she changed the color of the eyes, nose/lips, and tongue, I’d be content. Got two more versions of the same picture with filters over them. Got told she didn’t have the sai file anymore. Asked for a refund. Eventually got a refund. She then modified the pic a bit and sold the character after tweeting about it.

Long story long: I commissioned dog-bone during one of her weekly openings. Provided two references (one: http://i.imgur.com/1PhwRpx.png two: http://i.imgur.com/AIlxaLC.png.png ). A week later, received a reference ( http://i.imgur.com/uyUt3Gb.png ) which had the wrong colors (comparison: http://i.imgur.com/QXUTmvn.png ). Asked her to fix it and sent the comparison ( http://i.imgur.com/2At59jd.png ). Got sent the same picture, but this time with a filter over it ( http://i.imgur.com/fH4FnuD.png ). Then another ( http://i.imgur.com/6hbBwbi.png )
Noted her mentioning the mistakes again and asked if there was an issue: ( http://i.imgur.com/ScyPXDc.png ). Was told she doesn’t have the SAI file anymore. Asked for a refund ( http://i.imgur.com/H492aIE.png )

Told she doesn’t do refunds and that she delivered as close as possible ( http://i.imgur.com/15NiNm3.png ). I disagreed ( http://i.imgur.com/6VUtz1Y.png ) and replied to this note telling her I would be filing a claim with paypal which she replied to then blocked me ( http://i.imgur.com/AbNMt9b.png )
I got a refund.

She tweeted about it with some cherry picking: http://i.imgur.com/oJaRDBR.png and then a warning http://i.imgur.com/bCG7CRL.png (warning is fair enough though)
The design she then sold for $85: http://i.imgur.com/jRNaxPI.png

PROOF: Linked a ton, but for here’s a comparison of the three versions and a picture of my character to see how wrong the colors are: http://i.imgur.com/sCA5vuV.png
And some coloring detail: http://i.imgur.com/yLQ4cKd.png
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

ninjakato
May. 7th, 2017 10:26 pm (UTC)
Wow... First of all, I can't and won't do a commission with a character without colour picking the colours as closely as I can ON/FROM the reference sheet(s) someone has given to me of their characters -- More so with it being a referral sheet commission. It's kind of detrimental to the character's look if the colours are off.

Secondly, it annoys the crud out of me when I hear/see people calling a customer's request for a change 'petty' or 'ridiculous'. They paid you to to make something for them up to specs on what you ask for. If a customer asks for changes (more so for such simple ones like you asked for) then there's no reason to call it petty. That is just rude, not to mention bad business ethic.

Thirdly, I don't delete any commission files because on the off chance something happens and I have to prove I'd done the work somehow I can't be like 'oops' and not have it on hand. Not to mention I don't delete anything until I get a commissioner's approval they're satisfied with the product they received. That's just me, although I am pretty sure a lot of working artists are on the same page with this aspect of professionalism and conduct.

My best guess on this is the refund was asked for after the request for actual legit changes was deemed 'petty', am I right? If so, I don't blame you. I'd be a bit tiffed myself if that had happened to me. All the same, I'm glad you got a refund and I hope Dog-Bone has or will learn a lesson on conduct. Even if you don't agree to the importance of someone's request, it's still important to them and when they pay you to make them something specific, be prepared to alter things a bit.
Understandably there's customers who are never satisfied but your case is nothing like that. You had a character with specific colours and markings and one would expect that the referral sheet asked for would contain those colours. It's pretty basic really.

Again, I'm glad you got your refund though!

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