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Arists Beware: Dog-Bone

Text: WHO: Dog-Bone, DogBoneArtwork, Leachymonster

WHERE: https://www.furaffinity.net/user/dog-bone
https://twitter.com/leachymonster

WHAT: Reference sheet

WHEN: April 20th 2017: Commissioned and paid. April 28th: Received first version which was inaccurate. April 30th: Received second version which now had a filter over it. May 1st: Opened a claim with Paypal and got refunded

EXPLAIN: Long story short: commissioned a reference of my character. Got a reference with some really random colors. Asked her to fix it. If she changed the color of the eyes, nose/lips, and tongue, I’d be content. Got two more versions of the same picture with filters over them. Got told she didn’t have the sai file anymore. Asked for a refund. Eventually got a refund. She then modified the pic a bit and sold the character after tweeting about it.

Long story long: I commissioned dog-bone during one of her weekly openings. Provided two references (one: http://i.imgur.com/1PhwRpx.png two: http://i.imgur.com/AIlxaLC.png.png ). A week later, received a reference ( http://i.imgur.com/uyUt3Gb.png ) which had the wrong colors (comparison: http://i.imgur.com/QXUTmvn.png ). Asked her to fix it and sent the comparison ( http://i.imgur.com/2At59jd.png ). Got sent the same picture, but this time with a filter over it ( http://i.imgur.com/fH4FnuD.png ). Then another ( http://i.imgur.com/6hbBwbi.png )
Noted her mentioning the mistakes again and asked if there was an issue: ( http://i.imgur.com/ScyPXDc.png ). Was told she doesn’t have the SAI file anymore. Asked for a refund ( http://i.imgur.com/H492aIE.png )

Told she doesn’t do refunds and that she delivered as close as possible ( http://i.imgur.com/15NiNm3.png ). I disagreed ( http://i.imgur.com/6VUtz1Y.png ) and replied to this note telling her I would be filing a claim with paypal which she replied to then blocked me ( http://i.imgur.com/AbNMt9b.png )
I got a refund.

She tweeted about it with some cherry picking: http://i.imgur.com/oJaRDBR.png and then a warning http://i.imgur.com/bCG7CRL.png (warning is fair enough though)
The design she then sold for $85: http://i.imgur.com/jRNaxPI.png

PROOF: Linked a ton, but for here’s a comparison of the three versions and a picture of my character to see how wrong the colors are: http://i.imgur.com/sCA5vuV.png
And some coloring detail: http://i.imgur.com/yLQ4cKd.png
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
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Comments

synviver
May. 7th, 2017 05:01 am (UTC)
Speaking for myself, I cannot fathom why an artist taking commissions would delete their SAI (or similar) files upon finishing a commission. I can understand if you're someone that takes on a large workload and need to reserve space, but even then, I would think one would hold onto a file for a set amount of time (say, a month) before sending the primary file to the recycle bin, for precisely this reason. Kind of like one should hold onto receipts and such for tax reasons for X number of years, in case a discrepancy comes up. It just strikes me as being a way to cover one's backside in case of problems coming up after the image is delivered to the client.

And... it's against her TOS to file a chargeback with Paypal? Is that even possible to be upheld legally? I'm no lawyer by any stretch of the imagination, but that seems about as legally sound as refusing refunds outright. Not to mention turning around and claiming that she's now got full ownership of the character and is reselling it.

Yikes. :x
amocin
May. 7th, 2017 06:32 am (UTC)
This is my big red flag too. I have a folder listed as "Commissions" where everything is named by the name of the customer, with the image file AND the SAI/PSD file. Until something is marked as completed and approved by the customer, there is no reason to get rid of those files.


Honestly, all these fixes could have been done with only a minor amount of effort put in. She could have re-drawn the image by tracing over her own work and fixing the colors.. Even if she didnt want to do that, she could have made an extra layer and done a multi layer over the nose and adjusted until it matched. The eye color could have similarly been corrected.

Heck, I dont have the SAI file and I am pretty sure I could fix all the issues within a minor time frame.. so why couldnt she deliver a product to you?


In the end, I feel like this is a major Customer Service fail. I try to please my customers, they are paying me for a product, and when I mess up on that product, I try to make it up to them. I dont want them to leave with a bad taste in their mouth, I want them to continue to enjoy the commission long after our business transaction is over with. (I have commissions I purchased for myself that I cant even look at because of the poor experiences they bring to mind.) To me it doesnt seem like this customer is difficult to deal with.. its color fixes.


The fact that she was somehow able to add all the things she did onto the re-sell but not fix the issues you had just bugs me.. like.. okay so you could add extra work so you didnt loose money, but couldnt for your already paying customer?
DeadGalaxyX
May. 7th, 2017 09:36 am (UTC)
I work with large workloads, I have around 2000+ art files, half of which are original .sai files, spanning back to 2013. It only takes up like 40gb of space (average image size of 5500px at 300dpi). In this day and age, flash drives and SD cards come with more than ample space to maintain backups of work files. There's just little excuse to delete working files nowadays when there's so many options for storage.
teekchan
May. 7th, 2017 06:45 pm (UTC)
I dont have file space to store them. But I NEVER delete until I get a reply back from the commissioner, OR its been 2 months without a reply (as in the read and posted but never noted back)
xilacs
May. 10th, 2017 10:12 pm (UTC)
A suggestion and what I do- I didn't have much storage space on my laptop, so I bought a 1 TB hard drive and store all my art from months ago there. There have been times when a commissioner only noticed an issue months later and kindly asked me to fix it, which I couldn't do without having the file saved. Or they want to pay for more things added on. Just a suggestion; hard drives and flash drives are cheap as dirt right now and you never know when you might need those files!
ramthedragon
May. 8th, 2017 02:42 pm (UTC)
I make sure to delete my SAI files after approval and agreement with the customer.

However I've had situations where they returned later asking for an edit that they missed and I still take it upon myself to fix it, even on the single layer PNG. It's a little time consuming but I only have myself to blame.

The fact that they simply refused to correct their mistakes is baffling.

EDIT: Sorry I also wanted to point out how facetious her tweet about the color comparison is because at no point did she actually pick the colors you were concerned about (the grey nose, white eyebrows, eyes) instead using colors you were actually ok with.

Edited at 2017-05-08 02:43 pm (UTC)

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