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Arists Beware: Dog-Bone

Text: WHO: Dog-Bone, DogBoneArtwork, Leachymonster

WHERE: https://www.furaffinity.net/user/dog-bone
https://twitter.com/leachymonster

WHAT: Reference sheet

WHEN: April 20th 2017: Commissioned and paid. April 28th: Received first version which was inaccurate. April 30th: Received second version which now had a filter over it. May 1st: Opened a claim with Paypal and got refunded

EXPLAIN: Long story short: commissioned a reference of my character. Got a reference with some really random colors. Asked her to fix it. If she changed the color of the eyes, nose/lips, and tongue, I’d be content. Got two more versions of the same picture with filters over them. Got told she didn’t have the sai file anymore. Asked for a refund. Eventually got a refund. She then modified the pic a bit and sold the character after tweeting about it.

Long story long: I commissioned dog-bone during one of her weekly openings. Provided two references (one: http://i.imgur.com/1PhwRpx.png two: http://i.imgur.com/AIlxaLC.png.png ). A week later, received a reference ( http://i.imgur.com/uyUt3Gb.png ) which had the wrong colors (comparison: http://i.imgur.com/QXUTmvn.png ). Asked her to fix it and sent the comparison ( http://i.imgur.com/2At59jd.png ). Got sent the same picture, but this time with a filter over it ( http://i.imgur.com/fH4FnuD.png ). Then another ( http://i.imgur.com/6hbBwbi.png )
Noted her mentioning the mistakes again and asked if there was an issue: ( http://i.imgur.com/ScyPXDc.png ). Was told she doesn’t have the SAI file anymore. Asked for a refund ( http://i.imgur.com/H492aIE.png )

Told she doesn’t do refunds and that she delivered as close as possible ( http://i.imgur.com/15NiNm3.png ). I disagreed ( http://i.imgur.com/6VUtz1Y.png ) and replied to this note telling her I would be filing a claim with paypal which she replied to then blocked me ( http://i.imgur.com/AbNMt9b.png )
I got a refund.

She tweeted about it with some cherry picking: http://i.imgur.com/oJaRDBR.png and then a warning http://i.imgur.com/bCG7CRL.png (warning is fair enough though)
The design she then sold for $85: http://i.imgur.com/jRNaxPI.png

PROOF: Linked a ton, but for here’s a comparison of the three versions and a picture of my character to see how wrong the colors are: http://i.imgur.com/sCA5vuV.png
And some coloring detail: http://i.imgur.com/yLQ4cKd.png
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 53 comments — Leave a comment )
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corghi
May. 7th, 2017 09:30 pm (UTC)
I'm really disgusted that she sold a version of your character with horns and spots. She didn't bother adding more bold markings or getting rid of some (which would be easy if she just... colored over it.) Yikes.

So now she sold a character that she altered that didn't belong to her to begin with. I think that's the thing that stings and sticks out most to me, aside from her adding filters to change the colors. Like another commenter said, if the eyes and nose/paws were the correct color I don't think the body colors would look as off. It's not like you didn't give her stuff to work off of.

This is very distasteful and poor business practice. I just really, truly have no words to express how really disappointing this is.

It's not her place to ever re-invent someone's character. She could trace over the lines and recolor it. That's not her place at all. I'm angry.
whoop_zi
May. 7th, 2017 09:39 pm (UTC)
I won't lie, that part really bothers me too. If you yourself say the difference between those colors is "petty", why would you make no attempt to alter them before selling? Maybe there's nothing legally stopping her from slapping some horns on the character and selling it but she could have taken two seconds in sai to adjust the hue slider at the very least. Yuck.
(no subject) - ninjakato - May. 7th, 2017 10:30 pm (UTC) - Expand
(no subject) - kattotang - May. 7th, 2017 11:30 pm (UTC) - Expand
(no subject) - sillygosling - May. 8th, 2017 03:52 am (UTC) - Expand
(Screened comment)
(no subject) - dergish - May. 8th, 2017 09:04 am (UTC) - Expand
(no subject) - sillygosling - May. 8th, 2017 06:05 am (UTC) - Expand
ninjakato
May. 7th, 2017 10:26 pm (UTC)
Wow... First of all, I can't and won't do a commission with a character without colour picking the colours as closely as I can ON/FROM the reference sheet(s) someone has given to me of their characters -- More so with it being a referral sheet commission. It's kind of detrimental to the character's look if the colours are off.

Secondly, it annoys the crud out of me when I hear/see people calling a customer's request for a change 'petty' or 'ridiculous'. They paid you to to make something for them up to specs on what you ask for. If a customer asks for changes (more so for such simple ones like you asked for) then there's no reason to call it petty. That is just rude, not to mention bad business ethic.

Thirdly, I don't delete any commission files because on the off chance something happens and I have to prove I'd done the work somehow I can't be like 'oops' and not have it on hand. Not to mention I don't delete anything until I get a commissioner's approval they're satisfied with the product they received. That's just me, although I am pretty sure a lot of working artists are on the same page with this aspect of professionalism and conduct.

My best guess on this is the refund was asked for after the request for actual legit changes was deemed 'petty', am I right? If so, I don't blame you. I'd be a bit tiffed myself if that had happened to me. All the same, I'm glad you got a refund and I hope Dog-Bone has or will learn a lesson on conduct. Even if you don't agree to the importance of someone's request, it's still important to them and when they pay you to make them something specific, be prepared to alter things a bit.
Understandably there's customers who are never satisfied but your case is nothing like that. You had a character with specific colours and markings and one would expect that the referral sheet asked for would contain those colours. It's pretty basic really.

Again, I'm glad you got your refund though!
canidaesku1i
May. 8th, 2017 01:54 am (UTC)
I use SAI and Photoshop for further editing and there is no way that I couldn't edit the incorrect colors within maybe a few hours tops even if I had to redraw some parts. It was foolish to merge everything particularly on a reference, especially since she didn't color pick? Maybe on a normal commission the colors would be passable, but OP is right, a ref sheet is meant to be the best representation of a character. What a shame what they did after the fact too.
takesu
May. 8th, 2017 04:52 am (UTC)
Just whyyyyyyy would you get rid of the raw file before getting the final "OK" on a ref sheet. It isn't that hard to open the original ref into a program and eye drop the colors over. That filtering thing makes the artist seem lazy imo. This mess could have been easy avoided.

A full refund may be a bit much but okay, the artist has the right to resell the new ref if they wanted to.
wyla
May. 8th, 2017 05:14 am (UTC)
Everyone has already said what I'm thinking about why on earth would you not keep the sai/psd file of a REF SHEET COMMISSION until it's been okayed by the client what the christ. I wanted to try something just for kicks and wouldn't normally touch someone else's art but for demonstrative purposes:

http://i.imgur.com/ro5usgU.png

It's not perfect but this took literally 5 minutes 30 seconds to do just by using the magic wand on the background, inverting the selection then using overlay layers until the colours match. Missed the eyes and it would need further cleanup but you get the jist of it. It's really not a hard fix so her attitude blows my mind. Then to resell it is just Beware so well warranted.

Edited at 2017-05-08 05:14 am (UTC)
weisk
May. 8th, 2017 04:56 pm (UTC)
Yikes @ those tweets, so unnecessary. Looking at the rest of their Twitter is already enough for me to steer clear of them... Overall strikes me as unprofessional when dealing with disagreements with others. ):
kell0x
May. 9th, 2017 11:28 am (UTC)
The op's story is bad enough but the hole insulting tweets afterwards is really insulting and downright unprofessional
Hunty Belmnt
May. 9th, 2017 03:20 pm (UTC)
Holy SHIT, this situation altogether, not just the OP.

Echoing everyone else WHY WOULD YOU DELETE THE SAI FILE?! To be so petty over what seems to be small fixes, and then to have the audacity to add ugly horns and spots to sell it.. This is why some artists just should not be in business.
ljmydayaway
May. 16th, 2017 02:44 am (UTC)
I doubt they did (delete the sai), considering how easily they edited the image.
xilacs
May. 10th, 2017 10:14 pm (UTC)
Y I K E S. I know who to avoid now. Sorry that happened OP, I'm glad you got a refund.
sno_pomf
Jun. 3rd, 2017 09:19 pm (UTC)
I agree, at least she got a refund. It's sad that she had to file a chargeback to get it though :\
rayesesshyfan
May. 12th, 2017 05:25 am (UTC)
Beware very well warranted, huge yikes with her attitude.
woofsteps
May. 19th, 2017 03:34 pm (UTC)
Echoing everyone else, that is REALLY unprofessional :/ You were paying a good amount of money for a reference sheet, and she has the audacity to try and beat around the bush when you provided her EXACT colors???

Worse of all, going through her twitter you see so many people siding her, excusing it as "Oh well when the picture gets shaded, flat colors won't matter much anyways". Honestly, her following scares me if they can excuse her not using the colors provided to her.
thaily
Jun. 1st, 2017 09:05 pm (UTC)
She couldn't even have used the colour balance to change up the colours some? There's no way someone works digitally to that extent and doesn't know how to A. edit the eyecolour, even on a flattened file or B. change it more to make it more appropriate to be resold.
NoxKangaroo
Jun. 14th, 2017 02:39 pm (UTC)
Shit
I JUST LOVE how she went thru all the trouble of editing the drawing for an ADOPT, but couldn't edit the drawing to change simple things for the person who originally bought it. this is truly dissapointing.
Winterborn Delrin Sauvagess
Jun. 19th, 2017 04:25 pm (UTC)
I have to coincide with this kind of treatment, I recently had a model sheet done by them as well, with quite a bit of details and references and had it come out much less than what was expected. Not only were details missing that were clearly shown in said references, but they completely ignored many things that I asked for in text as well. Not to mention, the time between my request+payment and the "finished" sheet was less than 24 hours, during one of their random streams that follow no schedule at all, which took place during my workshift, when I contacted them about it they replied with "you should have been at my stream."
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