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TOS Dismissing Unprofessional Behavior

If someone has "no refunds" in their TOS, how does that come into play if the artist is unprofessional?

Say a client pays an artist and the artist is nothing but rude to the client as the commission continues. If the client wants to cancel due to this behavior, does the artist still have the right to keep the money and refuse a refund? (In this situation we're assuming that the commissioner is /not/ at fault.)

Disclaimer: I'm not currently having this issue, but I am curious about what you think about the scenario.
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Comments

metallik_hasse
May. 17th, 2017 02:11 pm (UTC)
What I meant here was if the artist has "no refunds at all" clause in their TOS.
I do partial refunds, mine are based on a 50% nonrefundable down-payment with the rest based on how far I am on the commission.
If I cancel the client gets a full refund.

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