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Seeking Advice - How to Handle?

I don't want to make this a full blown beware yet especially if I can make this a resolved situation.

To make a very long detailed story short I commissioned a fursuit maker overseas to make my Dutch Angel Dragon character and sent them the downpayment in Nov. 2014, with the suit paid in full May 2015 for a total of $1800 USD (not sure what that is in Euros). I didn't receive any WIP shots until May/June 2016, even though the suit has been a promised Furpocalypse 2015 deadline, and even then the shots were of handpaws and a tail. I was told other stuff was being worked on for it, but never shown any photos. I checked in with them every month to see how they were and get status updates but it was always "I've been busy" or "You're DTD fell apart, send me another one". This has continued right up until February of this year when they announced a major health issue which meant no more work and absolutely no refunds.

After talking with them I negotiated a partial refund of $1200 and for them to ship all the fur and what work they had finished to me, so I could then send it to a close friend who was willing to finish it. It's now almost May and not only have they never given me a tracking number despite saying their parent shipped it and that they would poke them, but they also flat out told me they had no money to refund me. Any further inquiries about a tracking number have been ignored. Meanwhile they are very active on social media and in a Telegram chat we are both in. I've done my best to be polite and patient but it's beginning to wear thin.

I'm wondering what my next steps should be and what advice any of you seasoned vets have to give. I have tried calling both PayPal and my bank and they both say because the transactions are so old they can't help me. I have a couple other numbers to try calling next but I'm really not in the mood to write off nearly $2k as an "Oh, well", y'know?

If I need to write up a full on beware I have over 180 screenshots saved of our conversations, proof of my payment, and even screenshots from their Telegram group they made for customers with all the promises of work being done right up until February. I'm trying to avoid doing that if I can so I don't get stuck labeled for "picking on the patient".

Thanks for any help/insight you guys can give, I'm at my wit's end at this point.

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Comments

nashida226
Apr. 27th, 2017 11:14 pm (UTC)
When I contacted the bank the first time they told me they can only access banking records that go back a year from the date I called, so they wouldn't be able to access records from 2015. I can try calling again but I don't know if I'll get a different answer than the first.
rayesesshyfan
Apr. 28th, 2017 01:00 am (UTC)
Wow, so they must delete the records for space, that's bad :/ You could try asking for someone higher to see if there's anything to do.
n
Apr. 29th, 2017 02:07 am (UTC)
For what it's worth, you may get a more direct answer if you seek someone higher up + if you go to the bank in person?

I'd take the proofs of your payments to the individual with you to give them the most accurate information from your end to be able to reverse this transaction.

I hope something pulls through for you because this is an incredibly unsavory situation to be in :(

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