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Seeking Advice - How to Handle?

I don't want to make this a full blown beware yet especially if I can make this a resolved situation.

To make a very long detailed story short I commissioned a fursuit maker overseas to make my Dutch Angel Dragon character and sent them the downpayment in Nov. 2014, with the suit paid in full May 2015 for a total of $1800 USD (not sure what that is in Euros). I didn't receive any WIP shots until May/June 2016, even though the suit has been a promised Furpocalypse 2015 deadline, and even then the shots were of handpaws and a tail. I was told other stuff was being worked on for it, but never shown any photos. I checked in with them every month to see how they were and get status updates but it was always "I've been busy" or "You're DTD fell apart, send me another one". This has continued right up until February of this year when they announced a major health issue which meant no more work and absolutely no refunds.

After talking with them I negotiated a partial refund of $1200 and for them to ship all the fur and what work they had finished to me, so I could then send it to a close friend who was willing to finish it. It's now almost May and not only have they never given me a tracking number despite saying their parent shipped it and that they would poke them, but they also flat out told me they had no money to refund me. Any further inquiries about a tracking number have been ignored. Meanwhile they are very active on social media and in a Telegram chat we are both in. I've done my best to be polite and patient but it's beginning to wear thin.

I'm wondering what my next steps should be and what advice any of you seasoned vets have to give. I have tried calling both PayPal and my bank and they both say because the transactions are so old they can't help me. I have a couple other numbers to try calling next but I'm really not in the mood to write off nearly $2k as an "Oh, well", y'know?

If I need to write up a full on beware I have over 180 screenshots saved of our conversations, proof of my payment, and even screenshots from their Telegram group they made for customers with all the promises of work being done right up until February. I'm trying to avoid doing that if I can so I don't get stuck labeled for "picking on the patient".

Thanks for any help/insight you guys can give, I'm at my wit's end at this point.

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Comments

nashida226
Apr. 25th, 2017 01:08 am (UTC)
That was my thinking too, small claims/ consumer protection but they are based out of the Netherlands so I don't know what attorney would do that.

A beware it is, then. I'll see if I can round up the others that have also gotten tossed under the bus like this.

etd: One of my last messages to them pretty much said "I don't want to have to open a dispute/ do an AB but will if I have to" and that was two weeks ago. Telegram shows the green check that says "sent" but two means they've read it and they haven't, but continue posting elsewhere so I'm just getting ignored at this point.

They said before due to this health problem there will be no work for at least a year, so where I've already waited 3 it's kind of like forget it at this point

Edited at 2017-04-25 01:11 am (UTC)
celestinaketzia
Apr. 25th, 2017 01:15 am (UTC)
I'll see if I can round up the others that have also gotten tossed under the bus like this.

Howdy.

Unless they are making their own bewares, you can't include third parties on any bewares. Please feel free to review our posting guidelines, FAQ, and template.
nashida226
Apr. 25th, 2017 01:17 am (UTC)
Oops, didn't know that, thanks for pointing that out.

Can I encourage them to write their own AB?
celestinaketzia
Apr. 25th, 2017 01:22 am (UTC)
Yes, this is fine.

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