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Beware: Dao

WHO: Dao on IMVU/DauxyCheeks on FA/Xashy on DA

WHERE: This took place through Facebook through her personal profile. This is her IMVU account, the products were to be made and delivered through IMVU. IMVU for Dao
My IMVU account, where the products were supposed to be delivered

WHAT: This was for a custom furset for IMVU. Custom AdSkin, kini, ears, tail, hands, feet products. I sent her my reference and all of the mesh links she would need for the set. She said $30 was fine, I sent her $32. (As I normally send a couple of dollars more to cover fees) Here are the screenshots of our conversation that took place via Facebook. Dao1, Dao2, Dao3, Dao4

WHEN: I first contacted her December 5th of 2016, December 6th I canceled my order and was blocked, December 7th I filed a claim with PayPal, December 15th I received the email saying she provided tracking information and the case was closed, December 17th first appeal denied, the last email I received by from PayPal was March 23rd of 2017 saying that my second appeal complete with screenshots of my IMVU account was denied.

PROOF: PayPal Case, First Appeal, Second Appeal, Blocked FB, Friends Only on IMVU, MY IMVU INV - SEARCHED, IMVU STAFF CONFIRMED NOTHING WAS SENT FROM DAO

EXPLAIN: Well I posted an ad in one of the furry Facebook groups asking if anyone would be up to making a furset for me on IMVU. Dao (Facebook name omitted for privacy) messaged me via Facebook messenger and I sent her the mesh links and the cash for what I wanted. I had a personal emergency come up and needed to cancel. I felt bad for having to cancel, but I thought since she stated she had another set to finish before she got to mine maybe it would not be too bad. To my surprise, she tells me she finished the skin and already submitted it to the IMVU catalog without even showing me first. I was a little confused by that but decided if she could just show me proof/show me the skin then I would let her keep a portion for her work/time. That's when things got odd because she told me I was really putting her in a bind and that PayPal was where she paid her bills? I did not find that to be appropriate or relevant but it was right after she said she would "get that processed" for me that she blocked me. I tried typing out a response and I got the little pop-up message telling me "this person is not receiving message from you at this time". I honestly took that as a big red flag and consulted with my friends and family on what I should do/did. I waited a day for the refund/reversal and then just went to PayPal to make a claim. It was going to be a dispute but at the time since she had me blocked I thought a claim would be best. I waited until the 15th, that's when I got an email back from PayPal telling me the case had been closed because the seller (Dao) had provided tracking info and confirmed I received my merchandise. I was confused and very frustrated, it was a digital product I ordered. How could they have taken tracking info from her and say it's confirmed when I have proof showing I have nothing in my account from her? I decided to call again and appeal my case. It was shot down almost immediately, on the 17th they had denied my first appeal stating that the seller had provided "compelling information" for my case in their favor. In truth, I gave up for awhile. I figured she just won and I was never getting anything back. I just got ripped off for $32 for nothing. Then a few days ago I had to file a dispute for a totally different issue and the supervisor I spoke with said I should send more screenshots and appeal again. I didn't even know that was an option but I figured I might as well. After another hour or so on the phone the supervisor told me she would contact me directly. Well, that never happened and some representative named "Bob" sent me an email yesterday telling me my screenshots did not prove anything. So I guess I'm just posting this here in hopes to either have this resolved or at the very least share my experience with you guys/potential customers of hers.

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Comments

azeryth
Mar. 25th, 2017 03:47 pm (UTC)
If she finished the skin, she would be justified to keep a portion of the $30 for her work. As it stands, I've received nothing from her and she kept my money. that's why I'm so frustrated. As for the tracking stuff and calling I have called maybe 6 or 7 times now to talk to supervisors and claim agents about this. I've repeated myself to them so many times it's ridiculous and that's kind of why I just gave up after the first appeal. When I decided to do the second one and I finally got someone who sounded like they understood my case I just ended up getting the same response.

I'm starting to think maybe they're using using the incorrect terminology or have a different meaning when they said tracking info to be honest. Because that last woman I spoke with mentioned a screenshot of an email to me? An email from the seller I never received maybe? But when I tried to ask about that for clarification she told me she was not allowed to share the screenshot with me. (??)

And yeah, I felt her response to me was very unprofessional and kind of odd? I mean, yes it sucks when something happens and things get canceled but I would never guilt trip my customer over it. I did apologize and yeah I felt bad about having to cancel but I had no choice. Since she didn't refund me right away (like the next day or so) I had to sell some things to take care of the emergency I had. That's fine, but I still needed to get my money back...and when I realized she fought me on it I was confused to say the least.

scourge8574
Mar. 25th, 2017 06:42 pm (UTC)
Was it paid with PayPal balance or credit card because if it was a card I say fuck PayPal and go straight to the card company.
azeryth
Mar. 25th, 2017 07:45 pm (UTC)
It came from my bank card, but my "bank" is electronic not a typical bank. Everything's run through the card itself. Customer service reps don't speak English very well and it's a headache trying to get them to do anything. If I demand a chargeback for this they would insist on conducting their own investigation /and/ I would be without my card. I don't want to claim fraud when it's not. (At least I don't think this would constitute as fraud?)
spartanwerewolf
Mar. 26th, 2017 06:08 am (UTC)
If she finished/delivered it, she would be entitled to all of the money. She fulfilled her part of the contract.

But thats a moot point, since you've neither been sent the skin nor seen the finished product. It is bizarre to me that she would not simply send you the completed work.

Did they explain how they were able to verify tracking for a digital commission? I'd love to hear how the artist managed to mail something that foes not physically exist.

I'm not sure if you can file a second claim for the same transaction, but if you can, I'd legit file one under "goods not received". And escalate it until you get results. She can't just keep money and not deliver a product.

Otherwise, perhaps go through your bank/credit card company?
spartanwerewolf
Mar. 26th, 2017 06:47 am (UTC)
If she finished/delivered it, she would be entitled to all of the money. She fulfilled her part of the contract.

But thats a moot point, since you've neither been sent the skin nor seen the finished product. It is bizarre to me that she would not simply send you the completed work.

Did they explain how they were able to verify tracking for a digital commission? I'd love to hear how the artist managed to mail something that foes not physically exist.

I'm not sure if you can file a second claim for the same transaction, but if you can, I'd legit file one under "goods not received". And escalate it until you get results. She can't just keep money and not deliver a product.

Otherwise, perhaps go through your bank/credit card company?

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