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Mar. 20th, 2017

Not QUITE a beware yet, but more me asking for advice.

On the 9th February I ordered a custom kigu, and got an email to say that payment had been accepted. The weeks went by, and despite the website having said somewhere they had a fast turnaround, I figured they'd have been busy with con prep, so I didn't say anything until after the cons were all done.

Over the last two weeks I've been contacting them on twitter and via email asking for updates, because someone else has a kigu in the works from them, and they got given a private link to their trello board, and have wip's started, but they paid much later than I did.

I'm not sure how much longer to keep trying to get them to talk to me before I give up and open a paypal dispute (obviously with giving them a warning) because I've spent a lot of money, and to have NO communication at all is a little... well, worrying.

Do I give them a final warning email / tweet, or do I keep waiting and hoping they'll work on my kigu? They've been making steady progress with their queue, but without knowing exactly how big the queue is, I don't know if mine will be started soon or not >.<

Thanks for your advice!

*EDIT*

They've responded now - they apparently sent me an email last week, but I never received it - regardless, I have progress photos of my kigu, and it's in the process of being sewn together!

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Comments

( 11 comments — Leave a comment )
laughsatthunder
Mar. 20th, 2017 11:45 pm (UTC)
Excuse me since I'm a little exhausted at the moment, so you paid way ahead in advance but have received no communication from the artist despite sending them messages or e-mails but someone who paid later than you did? I do understand the part where they have no public queue or a queue for commissioners to view which is rather startling.

I'd send them an e-mail asking for an update or else you will issue a claim since no work has been made, make sure you message them anywhere else they are active to let them know that you sent said e-mail, and if they don't reply a beware may be in order.
kerijiano
Mar. 21st, 2017 11:48 am (UTC)
Yeah I worded it a little badly, but a friend paid for a kigu later than I did, about two-three weeks later, and they got a link to their own board.

I've been tweeting at them almost daily, sent an email ten days ago and sent another one last night to have them both go without replies.

I will send them another message to say they have 48 hours to respond to me before i file a paypal dispute.

Thank you!
gatekat
Mar. 20th, 2017 11:57 pm (UTC)
^This

Don't let PayPal's time run out trying to be understanding.
orangemonsterco
Mar. 21st, 2017 09:34 pm (UTC)
Do you happen to use gmail? Recently I've had a lot of clients emails going to spam our just not delivering for some reason. It might have to do with attached photos or links and the filter gmail uses catching it as spam.
kerijiano
Mar. 22nd, 2017 04:10 pm (UTC)
I use outlook, they use gmail. When they contacted me yesterday it did indeed go into the junk box, however I check my junk box every day to move important emails / clear it out, and I never once saw an email from them, so I think what might've happened is they thought they sent the email, but it never did send.

They claimed they didn't see any of my tweets to them, but I'd sent them multiple ones starting from 2nd March, while they were posting and responding to other people.

I think doing the "48 hours" warning thing actually got them to respond to me, but overall I'm not impressed with the communication, which is a shame because the images / wip's I've seen are pretty dang good.
leahtaur
Mar. 22nd, 2017 03:33 am (UTC)
I saw your edit - even though the photo updates are encouraging, don't let your paypal dispute window elapse before you have the item in your hands or at least have proof it was shipped. I have heard of sellers stringing buyers along even to the very last minute.
kerijiano
Mar. 22nd, 2017 04:11 pm (UTC)
I have no intention of letting them off the hook until it's in my hands - having gotten them to say that it's in the process of being sewn, I'm going to give it another week or so before I ask about it being done / shipped, and if there's nothing I will be going to paypal.

I'm approaching the two month mark, and I'm unsure on the paypal window, I've heard it's from 45 days to 180 days, which is confusing!
(Deleted comment)
celestinaketzia
Mar. 24th, 2017 09:40 pm (UTC)
That's an old faq that you've found. The dispute window is 180 days.
celestinaketzia
Mar. 24th, 2017 09:40 pm (UTC)
You have 180 days to initiate the dispute. The dispute itself has around 20 days for you to escalate it to a claim. If it isn't escalated to a claim, then it will close automatically in the seller's favor.
kerijiano
Mar. 25th, 2017 12:10 pm (UTC)
Oh that's awesome that I still have such a broad window left then! I haven't filed a dispute just yet, mind - I gave them the 48 hours to respond before I would do. However I will say I am not happy with their communication at all, so I will be posting an AB when I have the item.
( 11 comments — Leave a comment )

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