Not QUITE a beware yet, but more me asking for advice.
On the 9th February I ordered a custom kigu, and got an email to say that payment had been accepted. The weeks went by, and despite the website having said somewhere they had a fast turnaround, I figured they'd have been busy with con prep, so I didn't say anything until after the cons were all done.
Over the last two weeks I've been contacting them on twitter and via email asking for updates, because someone else has a kigu in the works from them, and they got given a private link to their trello board, and have wip's started, but they paid much later than I did.
I'm not sure how much longer to keep trying to get them to talk to me before I give up and open a paypal dispute (obviously with giving them a warning) because I've spent a lot of money, and to have NO communication at all is a little... well, worrying.
Do I give them a final warning email / tweet, or do I keep waiting and hoping they'll work on my kigu? They've been making steady progress with their queue, but without knowing exactly how big the queue is, I don't know if mine will be started soon or not >.<
Thanks for your advice!
*EDIT*
They've responded now - they apparently sent me an email last week, but I never received it - regardless, I have progress photos of my kigu, and it's in the process of being sewn together!
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I'd send them an e-mail asking for an update or else you will issue a claim since no work has been made, make sure you message them anywhere else they are active to let them know that you sent said e-mail, and if they don't reply a beware may be in order.
I've been tweeting at them almost daily, sent an email ten days ago and sent another one last night to have them both go without replies.
I will send them another message to say they have 48 hours to respond to me before i file a paypal dispute.
Thank you!
Don't let PayPal's time run out trying to be understanding.
They claimed they didn't see any of my tweets to them, but I'd sent them multiple ones starting from 2nd March, while they were posting and responding to other people.
I think doing the "48 hours" warning thing actually got them to respond to me, but overall I'm not impressed with the communication, which is a shame because the images / wip's I've seen are pretty dang good.
I'm approaching the two month mark, and I'm unsure on the paypal window, I've heard it's from 45 days to 180 days, which is confusing!