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Advice: Confronting an artist

Hi all!

I don't commission artists as often as I once did but recently decided to pick up one from someone who I saw on the front page. Paid for it right away, gave them my reference sheet and gave them a brief description of what I wanted (styled after a movie character with a blushed expression).

Two days later they finish it. Never gave me a WIP.
The finished product is in a style completely different from the one I paid for (looks more simplified), is missing the expression/characterization I paid for and, my biggest issue, colored in my character's markings wrong when the colors are written out on the reference with arrows pointing to where they go. They're stripes so it's not anything difficult.

At this point I don't know what to do. I thanked them for it but I feel very cheated. It doesn't look anything like anything else in their gallery and they completely ignored my requests for the commission.
On that point, I don't know how to contact them after thanking them for their work. I feel like if I send them a note with my concerns they'll be upset with me (as I haven't experienced something like this before in the past I'm clueless on how to approach them).

Any input would be great. :(

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Comments

leahtaur
Mar. 15th, 2017 06:13 pm (UTC)
Good advice has been given by other commentors - the artist went completely off the mark and needs to be told that.

The only thing I would say you might have done differently would be to make your very first response to them the one containing what needs to be changed. I just think that if a customer told me thanks for the commission and then came back a few days later with changes/a complete redraw, I'd be mighty miffed. The commission would be done in my mind and I'd be loathe to return to it (but of course I would if I messed up as much as this artist has!) Just a point from an artist's view. But really the artist is the one at fault and you deserve what you paid for, absolutely.
laughsatthunder
Mar. 15th, 2017 06:16 pm (UTC)
Except it wasn't a few days later, it was the same day they finished the commission. They haven't read my note yet either.

Again, I've never experienced something like this (aside from my own personal experience making fursuits years ago when I was heavily learning from my mistakes) so I don't know how to react on the flip side of it.
leahtaur
Mar. 15th, 2017 06:20 pm (UTC)
Ah, gotcha. Sorry, I don't know why I thought there was a few days' gap.

Despite my comment I do think that the artist is 100% in the wrong - sounds like they may be inexperienced with commissions if they thought what they gave you is acceptable.
laughsatthunder
Mar. 15th, 2017 06:26 pm (UTC)
Just got a response from them now, apparently they're going to re-do it in a stream because it's easier for them to do commissions in a stream... which was never initially mentioned. Watching streams isn't my thing so let's see how this plays out.

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