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Artists Beware: Vani/AshKetchumSays

WHO: Vani / AshkechumSays / Stripesandteeth. Previously: Vanimute, VanillaKitsune
WHERE: Twitter, we spoke briefly at MFF.
WHAT: $150 MFF pick-up badge
WHEN: Payment was sent on the 11th of November, - now, March 3rd.
PROOF:
All commission interactions : http://imgur.com/a/7VZlW
Payment proof : http://imgur.com/a/LLcVd
EXPLAIN: I commissioned Vani/Ash in early November for a badge that was supposed to be completed for MFF 2016 pick up . I was very excited to commission this artist, and sent the $155 (USD) right away. Once payment was made I was promised a WIP within the next few days (Proof of payment recieved, and saying I would recieve a wip shortly. http://imgur.com/YVrFzi9), I did not recieve a wip until the end of the month, after asking them for an update. (the 30th of November) After recieving a wip, I approved the sketch. I didn't hear anything up until the convention (even tho i send muitple DMs at the con) and actually approached her table. At their table they had nothing to show me (did not see the original sketch, or anything), and said they would be working on it that night, and it would most likely be done the next day. (Sunday) I did not hear anything from them until they was leaving the con. (Messages sent at the con, and afterwards. http://imgur.com/a/eQDqm)
After the con I did not recieve any WIPs, or anything past the sketch point. We agreed to change the character on the 19th of December (character change, http://imgur.com/a/OAvZj) . I did not hear anything from them at all after this. I DMed them on twitter mutiple times from the 16th-22nd of Februrary and didn't hear anything back until threatening to file a charge back. They replied, with a several paragraph explaination of the things going on in their life, but no actual update on when the art would be finished, or what state badge was in. To this I responded that I would just like my money back, and would be going forward with a charge back. They asked that I wait a week for them to refund me, and that they would be posting adopts to make the money to refund me. Durring this week they did not post anything on their account (besides an astrology bot.). I also did not hear anything from them, or any sort of update on what they were doing. I proceeded with filing a paypal claim, and I'm just waiting to hear back for paypal. (contact with vani from the 16th - march 2nd, http://imgur.com/a/3sFAM )
I cannot reccomend this artist to anyone. unfortunately they are not very reliable and they does not stick to their word, or communicate with her customers. I am very disapointed, and while their work is gorgeous, please be warry of commissioning this artist. I wish I had seen their other bewares before commissioning them.
MOOD: Dissapointed.
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Comments

( 34 comments — Leave a comment )
scourge8574
Mar. 4th, 2017 11:25 am (UTC)
Wow im not surprised to see her again. What really pisses me off the most is her long guilt trippy messages. These aways come out the moment one or more customers express that they'll be filing a claim. I wouldn't have even waited a week. Her balance being negative is her own problem.
s_trawberrymilk
Mar. 5th, 2017 04:52 am (UTC)
Yeah for sure. I wanted to give her the benefit of the doubt but there's only so much I can do. Like, I gave her the extra week and she didn't even post anything? So it's like...she didn't even make the effort. /: It's really sad to see but she keeps digging herself into a bigger whole.
purpule
Mar. 4th, 2017 12:06 pm (UTC)
That's so disappointing, though not in any way unexpected at this point

Like, look, as an artist myself I KNOW commissions can be stressful as hell - it's kinda why I don't take many on anymore, because I know I'll be overwhelmed - but her attitude is so... entitled it's off putting. It's as if "my work is golden, and my offline life is way more important than your petty requests for artwork, begone with you"

Someone is paying you to do a job, and, in the furry communities especially, people ARE understanding of life issues/health issues and are generally really cool about it, that's why I get so annoyed at artists abusing that understanding nature and/or get high and mighty about it, as if HOW DARE you ask me for art when I have "REAL LIFE" things going on. Uh, no, when someone pays you for something, that IS real life, that's a job, and you're not fulfilling your half of the bargain, it's as simple as that. If you promise something by a deadline, you get it done by that deadline - and if you can't, for a multitude of reasons, you either make a compromise with the commissioner or you refund them, you don't IGNORE them and then guilt trip the hell out of them for dare asking where their half of this bargain is!
s_trawberrymilk
Mar. 5th, 2017 04:50 am (UTC)
Yeah for sure. I just recently read all the bewares about her and it's sad how long this has all be going on yknow?

Yeah for sure, everyone makes mistakes, and it's hard running a business as one person. So i understand having problems. It's just that it's such a common thing for her. Like she should know that she can't handle them and not take on more when she she has people waiting for art from several years ago?

She also kind of makes all of these business interactions extremely personal? Like, i don't want a refund to put you in a bad spot, but you didn't finish the service I paid for. >:
(no subject) - purpule - Mar. 5th, 2017 11:15 am (UTC) - Expand
wuvvumsoc
Mar. 4th, 2017 02:14 pm (UTC)
I don't know if you are considering it right now but you should really file a chargeback. I think I saw that you can request partial refunds in a chargeback if you got some, but not all of your work (such as the WIP). But you don't have much more time to do it and you don't want to miss that chance when the artist does not seem like they'll deliver.

Edit: Scratch that, I see you plan on filing a claim.

Edited at 2017-03-04 02:17 pm (UTC)
s_trawberrymilk
Mar. 5th, 2017 04:44 am (UTC)
Yeah, just waiting for the mto hear back now!
(no subject) - vita_kem - Mar. 17th, 2017 09:16 am (UTC) - Expand
lovelesskiax
Mar. 4th, 2017 03:43 pm (UTC)
Of course, the same song & dance Vani always uses to not do work.
Depression is hell but i dont see why she wouldnt have worked on your badge as part of con prep considering she was selling. Besides, depression or not, she doesnt get to skirt a business transaction (especially one so expensive).
Best of luck getting your money back.
s_trawberrymilk
Mar. 5th, 2017 04:44 am (UTC)
Yeah, i've filed a claim so I'm just waiting for them to respond now. it's really unfortunate because she has such lovely work. ;;

Yeah for sure, depression is not really an excuse to ignore your customer for months and months. i know more than a few handfuls of people who are waiting for art for up to several years so, unfortunately it's not a new thing.
Hunty Belmnt
Mar. 5th, 2017 01:19 pm (UTC)
Oh dear GOD how many bewares does she have now?
thaily
Mar. 6th, 2017 06:49 pm (UTC)
With this one, 8. 3 are marked as being resolved.
(no subject) - thaily - Mar. 6th, 2017 06:49 pm (UTC) - Expand
(no subject) - s_trawberrymilk - Mar. 6th, 2017 07:16 pm (UTC) - Expand
(no subject) - thaily - Mar. 14th, 2017 04:19 pm (UTC) - Expand
miryhis
Mar. 5th, 2017 01:26 pm (UTC)
This sounds a lot like what happened to me, except I paid for art back in June. I got a messy sketch, but nothing beyond that. It wasn't even a file, just a screen shot. I tried to work with them by changing my commission from traditional to digital (to avoid shipping), but it was never finished. They even offered to add color to it to make up for the wait time. After they showed me the screenshot, nothing past that. They just kept telling me how stressed they were and kept posting badges and other adopts. It was so strange, because I was almost sure those MFF badges would get done considering they made them sound like extremely urgent commissions.

Edited at 2017-03-05 01:27 pm (UTC)
s_trawberrymilk
Mar. 6th, 2017 07:17 pm (UTC)
Oh man. I'd post a beware at this point. :T
(no subject) - miryhis - Mar. 7th, 2017 12:54 pm (UTC) - Expand
(no subject) - s_trawberrymilk - Mar. 7th, 2017 07:31 pm (UTC) - Expand
(no subject) - roxyfur - Mar. 8th, 2017 01:20 am (UTC) - Expand
galaxy_deer
Mar. 5th, 2017 02:38 pm (UTC)
what gets me is that they have time to create adopts, but not the time to finished owed work. :/
mortymaxwell
Mar. 5th, 2017 04:20 pm (UTC)
The artist already probably spent the money from previous commissions and has to do adopts to make new money. >
(no subject) - celestinaketzia - Mar. 6th, 2017 11:13 am (UTC) - Expand
(no subject) - s_trawberrymilk - Mar. 6th, 2017 07:18 pm (UTC) - Expand
(Screened comment)
mod comment - celestinaketzia - Mar. 10th, 2017 12:22 am (UTC) - Expand
latiro
Mar. 5th, 2017 03:42 pm (UTC)
Honestly, I hope PayPal sides with you on this situation because this isn't very new of Vani at all (especially since this is the eighth beware about her so far).
s_trawberrymilk
Mar. 6th, 2017 07:19 pm (UTC)
They will. I haven't received my item, so. ^^'
celestinaketzia
Mar. 5th, 2017 04:13 pm (UTC)
mod comment
Howdy folks!

Just as a heads up: Vani's pronouns are they/them!
purpule
Mar. 5th, 2017 10:01 pm (UTC)
Re: mod comment
Oh gosh, I am so sorry! I didn't realise! I will use they/them going forward and I apologise for my earlier misgendering
Re: mod comment - s_trawberrymilk - Mar. 6th, 2017 07:20 pm (UTC) - Expand
spartanwerewolf
Mar. 6th, 2017 05:13 am (UTC)
Ugh, again? If they can make adopts, they can do commissions. If you can't deliver your product on time, stop offering the product.

They do this all the time, spend the money before they do the work and give a TMI screed about how hard/busy their life is instead of just doing the bloody work.
kell0x
Mar. 7th, 2017 10:46 am (UTC)
Jep not going to commission this artist ever,
BlitzyArts
Mar. 8th, 2017 02:26 am (UTC)
I've been waiting for a (digital) MFF badge myself!

I honestly wouldn't mind waiting this long, if they would just actively COMMUNICATE for goodness sake... I sent multiple (nice and polite) emails after they posted that huge guilt trippy post ASKING us to email them... (From what I've heard they haven't answered said emails THEY asked for.) They just flat out ignore their customers. Bad communication leaves all of us in the dark, and it's just incredibly disrespectful... Not to mention sketchy.

As annoyed as I am, I do feel for them. Granted they've gone through a lot, but it's no excuse not to do the job they were paid by lots of people to do, and by ignoring their customers, they're just digging themselves a deeper hole.. I'm a freelance artist myself, and yes the job can be very stressful, but ya just gotta keep going, and be willing to listen to customers and work with them. It's just not smart business that they refuse to do so, and they're going to get themselves into so much trouble unfortunately. I hope they manage to fix all these issues, and find their way.

I also hope you, and all of us are able to either get our art, or our refunds! I'm so sorry you're having to go through this as well!
It's such a shame such a wonderful artist isn't doing their business very well.

Edited at 2017-03-08 02:46 am (UTC)
ninjakato
Apr. 21st, 2017 12:44 am (UTC)
To be honest with you I'm not surprised. I had a friend of mine gamble a lot of money on art from Vani and had to eventually file for a refund on all/most of it because Vani didn't do the work. I won't say who as it's not my place but yeah... She's got a pretty crap rep going.

I get that commissions are hard, believe me.
I got in bad hock a few years back when I took on way more than I could chew and then neglected things far too long. I learned my lesson on it when I got called out on it because no one wants that kind of rep -- it ruins people's palette to work with you, y'know? I still feel exceptionally guilty I did that but now I try to keep my turn out time as fast as I can without sacrificing quality because of it. I needed that kick in the bum to kick start and understanding of work ethics in this field.

Vani, on the other hand, just doesn't seem to care at all under it all but she makes it out like she does when she's called out on it. It's ironic...

Lately she's been posting a ton of adopts (pretty much ALL of which get AB'd mind you for well over $100 at the very least) so it's not like she hasn't the means to refund people. If she can make $600+ in a few days on adopts she can refund people or have the money to send out their pieces via post.
I don't go on FA much anymore but I do watch her on there and I do see her posting adopts lately (unicorns of some kind) so she is active, she's just not doing what she's supposed to do. She has also even done 'gifts' for people too apparently.

I'll never understand how someone can dig so deep and not want to even try and get out of the hole. I wouldn't hire her if she paid me due to her really terrible work ethic and attitude. After seeing so many bewares written about her it's a wonder why people aren't pulling in more refunds and chargebacks on her. Thing is if she's done the work why not fulfill the order and send them out? It makes no sense lol
Either way, like I said -- commissions can get tedious and strenuous and no one will beat you up for taking a tiny amount of time to stretch out and draw some personal work, but come on now.
I hope you and anyone else can find some semblance of peace or resolution in all of this. It's not fair and she really should have grown past this after all this time. It's been how long?
I am so sorry you're dealing with this.

Edited at 2017-04-21 12:45 am (UTC)
( 34 comments — Leave a comment )

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