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Water Dog Wharf

WHO: OtterN’Daughter, KeryuOkami, WaterDogWharf
WHERE: https://www.furaffinity.net/user/otter.n.daughter/ https://www.furaffinity.net/user/waterdogwharf https://twitter.com/KeryuOkami
WHAT: Fursuit, Full digi-grade with extra padding in legs/arms/tail.
WHEN: First payment was made to Keryu on 7/15/15. I completed my payment plan (Paid in full) on 11/7/15. I did not receive my suit until 2/28/17
PROOF: http://sta.sh/0fch8p7k9cm All payments including shipping

EXPLAIN: Before getting my suit: The biggest problem I experienced with WDW was their lack of professionalism, time management, and manipulation via contract. WDW had a contract that protects her very well but does not at all hold her accountable to her end of business. Not only did she not take deadlines but she did NOT stick to her public queue. I commissioned Keryu back in Mid 2015 for a fullsuit(with additional padding in the tail, arms and legs). I often had problems with her ignoring or just not replying to emails. I eventually had to contact her on Twitter publicly to get her to respond. From then on we talked mostly over twitter. I only got updates from her if I asked her directly and my messages would go unanswered for days if not weeks despite her activity on twitter. I confronted her in Decemberof 2015 about her lack of communication( http://sta.sh/01ehajotfho9 ). She apologized and for a short time was better. However things got really spotty again maybe a month later. She was hardly showing progress and I had to poke at her a lot to see anything or know where she was at. In October of 2016 I confronted her again about the lack of work she was doing on her queue and the fact she was putting out premades more often than suits on her queue(http://sta.sh/0t5egnpnyh6 , http://sta.sh/0awufn79jq , http://sta.sh/02a4hdnoxwfp , http://sta.sh/01kxj6w3zvha , http://sta.sh/0tpxdgasxw1 , http://sta.sh/029rl5mp7po5 , http://sta.sh/01tjnclpu6rj ). The premades were incredibly frustrating to me as she was making little to no progress on my suit but was making multiple premades during the time she was supposed to work on mine(http://sta.sh/2b0lsxb0dga ). She snapped back at me and we went back and forth for a short bit before she said she would send me a free head mount for the wall. I said no but offered to commission a second tail because she had not made the tail the way we had originally agreed. She did not respond. I had to message her again later on for updates. In late january I asked where she was at on my suit and was told she had finished it but hadn’t told me yet(http://sta.sh/0iysrwc7rwx ). She then told me she would ship the suit out on 2/14/17. She also told me that the suit would arrive in time for an event I had on the 25th(http://sta.sh/02fwjvo5xevl http://sta.sh/017x9xkfjsez http://sta.sh/0s1q4mf86w9 http://sta.sh/077ih0wftoq).However she then didn’t ship until the 21st and the suit did not arrive until the 28th.
She told me she had misplaced my quote forum and asked me to find it in my emails. She eventually found it(http://sta.sh/0itfq51jvwm ). She disappeared for a few days without saying anything about why. It had been 20 days since I knew of the completion of my suit and she wasn’t shipping it. I waited about 18 Months to get my fursuit and it still came with problems.
Upon receiving my suit I knew not everything could be perfect but I was still incredibly disappointed with the things undone despite her taking so much time. I ordered large stompy feet, she left all of the inside foam exposed and the ankle area does not go up high enough for the leg to stay down over it ( http://sta.sh/01tj44b4btih ). The paws are large like requested but there is no foam inside to keep its shape or keep the paw from sliding down and off the hand completely( http://sta.sh/021ueii3k1c8 ).. The one area there is foam is around the claws which is left completely open. The head is too big and moves around a lot, I find myself touching the muzzle a lot just to keep it in place while I’m moving. The holes for the tail are not reinforced in anyway, they are just cuts in the fabric which is very worrisome especially with the size of my tail. The tail is a bit lumpy in areas and the foam doesn’t fill all areas properly, instead it slides around a bit, not stuffed enough. http://sta.sh/0258ef8joryb fullsuit arrived.

Current Mood: Frustrated
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Comments

keryugami
Mar. 4th, 2017 11:25 pm (UTC)
Understood. I'm not disagreeing with you. My contact could certainly have been better and in regards to my big life moments, I'm not one to really share my personal follies in that regard. I'll take these complaints to heart and certainly be much more open and work on my communication skills.

Again, if I can do anything to try and repair the issues that you're having with the suit, feel free to contact me so we can work something out.

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