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WHO: Victoria10717 known as "FurFancyCostumes" on Furaffinity

WHERE: Links to their Furaffinity accounts
http://www.furaffinity.net/user/victoria10717/
http://www.furaffinity.net/user/furfancycostumes

WHAT: Fursuit handpaws, feetpaws, bodysuit with tail attached (fursuit items)

WHEN: First agreed upon commission on the 16th of March 2016, it was also agreed upon that said items would be delivered to me by June 17th 2016, this is still ongoing however and they have not started the commission as I am writing this 16 February 2017, I finally worked up the courage to ask for a refund 2 months ago

PROOF: Proof can be found here: http://imgur.com/a/RAgOm
Proof is in the form of screenshots of conversations I have had with the maker

EXPLAIN: This all started after I purchased a fursuit head off the fursuit auction site "furbuy" from someone who bought it from the maker. I decided I wanted to upgrade it to a partial so I reached out to the maker as I needed it done for a specific date which I wouldn't be able to finish the parts by due to life circumstances, this was my only reason for commissioning the maker at the time so I'd have the partial to wear to an upcoming convention.
The maker agreed and assured me it would be there in time for the convention http://imgur.com/rCI396A so I went through with the commission and paid. http://imgur.com/HZDcMjl

I know artists don't like being bombarded with questions from commissioners so I gave them space and just assumed that they would work on it. Time passed and I hadn't seen any progress at all so I contacted them and they told me it was fine and will be done. I contacted them again 2 weeks before the date they assured me they'd have it completed by (as shipping from the USA to Australia takes 2 weeks) and by this point I knew they wouldn't have it done in time, which I was upset about but I let it slide.

Time continued to pass and I was getting more stressed and worried about the commission, I was constantly given sob stories for why the commission wasn't worked on (moving house, relatives dying etc.), which I gave her more time because of, however I was noticing too that she was working on commissions that were paid off after mine.

It became difficult to get into contact with the maker as they began ignoring my messages, I tried switching over to email on numerous occasions which were ignored completely, whereas with notes I would receive occasional replies.

Late September to early October I messaged her asking what was going on and she told me that she was working and making great progress and I started seeing a lot of work from her that she was doing on others commissions suits and I became confident that soon she'd do my commission as she was posting progress as well with her assuring me my suit would be worked on soon http://imgur.com/rrnAKmd so I decided to add a bodysuit to the commission as they also assured me it wouldn't slow my commission but be done with it.

Time continued to pass and more and more I noticed other commissions being done over mine and when I tried contacting the maker I was ignored. Eventually I decided I was putting too much time into this and it was making me too stressed so I wanted to put an end to it and as they had breached the agreement many times I believed I was entitled to a full refund and all they responded with was to follow their "trello" http://imgur.com/oT70pkB to try and get me to no longer ask for a refund. On other occasions I had told them they hadn't made a slot for me on trello which they ignored so even looking at that list, I had no idea where I was on it or if my commission was even being considered in her queue

Then the maker proceeded to provide excuses and reasons as to why they couldn't or hadn't worked on the commission http://imgur.com/AZ7StD9 then claiming that I hadn't paid it off before others she had placed ahead of me, this continued for a little longer with conversation difficult as they continued to ignore my messages

http://imgur.com/OhKbuo8 Finally I was able to get them to agree to send a refund and at this point I was so over it I didn't care about the 35% anymore, so I waited. I hadn't heard anything in over a month later after them claiming they'd send the refund that never came. So I proceeded with the Paypal claim, in order to actually receive a refund. I called PayPal customer service and explained the situation to someone there who told me that I was entitled to a full refund as they hadn't made a proper effort to work on the commission, regardless of what their TOS stated they had broken the agreement.

That's when they finally replied however I still am yet to receive a refund from them as they claim they "don't have the money to refund".
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

spartanwerewolf
Feb. 16th, 2017 09:19 am (UTC)
http://imgur.com/AZ7StD9

"I don't guarantee deadlines unless a rush fee is paid". Okay, but by telling you "yes I can have that suit done/delivered by the date you requested" is guaranteeing a deadline. Do they not know what words mean?

I'm curious as to why you gave them more money to do a bodysuit when they'd already missed one deadline and hadn't shown you any progress whatsoever on the parts you'd already commissioned, though.

If you escalate your paypal dispute, paypal should decide in your favour. They've done it before with undelivered items, despite TOS'. Whether they have the money in the account is irrelevant- paypal will simply put their balance into the negative. They shouldn't have spent that money anyway; it's not theirs to spend until the product paid for is completed and delivered.
kichidogo
Feb. 16th, 2017 09:47 am (UTC)
They claim though if you ask them that they "don't do deadlines" so I'm not sure what that's about

I've already escalated it to Paypal as she was ignoring me for over a month and I had no other way to get a refund, her responce to that was posting an artist beware on me on her facebook page showing a negative paypal status on her account (not sure what the status is for, I checked paypal periodically and it's still stating that they haven't refunded me)

It wasn't the best move getting a bodysuit and I do regret doing that but I honestly thought my commission was going to be done after the one she was working on as she made it seem that way and there is nothing wrong with her quality
crystamartin
Feb. 16th, 2017 02:51 pm (UTC)
Because you escalated it pulls the money from her account while Paypal investigates, that's how she got slammed.

Even so, that's on her, not you. She doesn't get to keep the money and not give you the items, so that beware she made doesn't hold much water.
spartanwerewolf
Feb. 16th, 2017 03:13 pm (UTC)
What crystamartin said- paypal essentially holds the disputed funds in abeyance until the claim is investigated and closed. Once that happens, they'll go to the account of whomever paypal sided with.

Good on you for escalating it; no one gets paid if they don't get work done, and artists should be no different. She can get as snitty about her PP balance as she wants, but it's on her to keep the money in her account until the work is finished. Not your fault, nor your problem.

And regardless of whether she says she does deadlines or not, saying "yeah I can have the suit done by then" is agreeing to a deadline. It doesn't matter if those exact words are used.

Hopefully PP decides in your favour!
warriorwolfeh
Feb. 16th, 2017 07:31 pm (UTC)
The person posting this beware failed to mention that when the deadline was due Victoria (FurFancy Costumes) was being kicked out of her house by her landlord suddenly. They had a month to scramble to find a new place and moved 3 times in the summer. She communicated this and said she couldn't meet the original deadline because of these circumstances. I can confirm all of this as true because I watched it happen all summer long over facebook.
I'm not saying she was in the right, but the commissioner should have mentioned she had a REASON for missing the deadline. She didn't just "not do it".
scourge8574
Feb. 16th, 2017 08:43 pm (UTC)
Actually he linked to the screen cap where she herself talked about getting kicked out and moving 3 times. Nevertheless the artist agreed to a deadline and then later said she doesn't do deadlines. So pretty much she lied one way or the other. That to me is really the main point of the deadline being mention.

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