WHAT: 1 Full colour single character commission
WHEN: Commissioned artist on Sept 20th 2016. After a lot of back and forth, asked for a refund on Dec. 7th 2016. Opened a Paypal Claim Dec 22 2016. Refunded by Paypal on Jan 2 2017.
WARNING FOR CRUDE LANGUAGE BY ARTIST
Here are the DMs about the commission's beginning and leading up to my requesting a refund.
While I was waiting for my commission, they posted these two rants, which made me nervous.
"No Refunds" When I commissioned them, they didn't link me to a TOS (or have one posted), then they posted this and alarm bells went off.
"Packages Damaged" Artist says packages were damaged, doesn't answer if one was mine or provide photos. While I understand things can go wrong in the mail, I'm skeptical of this circumstance, as she never provided proof even when I asked.
The rest is pretty much summed up in this email.
"No more commissions ever" After agreeing to refund me, they post this.
I message them through paypal directly, and when they don't respond I escalate to a claim.
I am issued a refund by Paypal, not the artist.
EXPLAIN: Mostly covered in the "proof" section. I commissioned Beano, they started the piece, but never showed me the finished version. I asked for a scan and tracking number, they didn't provide either. They said they received the packages back to their address damaged. I asked for photos and they did not provide them. I never saw the commission completed. I asked for a refund, they agreed but did not issue it. I had to open a dispute with paypal in order to get my money back.
It's concerning because Instagram is so easy to switch usernames and dodge customers. They don't appear to use any other site so it would be easy to change their handle, but there's nothing I can do but post about this one. :/