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ADVICE: "Inquiry by PayPal" Claim

Hello all. You may remember me from past PayPal claims such as this one, where I had to call PayPal constantly from May to September for theft. I'm back again with another thrilling PayPal saga to boggle over because I do not believe 2016 wants to leave me feeling fine.

About three weeks ago I finished a fursuit, posted it for auction and within an hour someone autobought it. I've had this happen a handful of times so I was very excited, except my heart dropped when I saw that the person who was buying it was also bidding on a few other auctions. I sent them an e-mail and they quickly responded, they were in fact a real person, and promptly paid for their item. I mailed the partial out the next day and they received it, very happy with the result.

Fast forward to today, the day before Christmas Eve. At 3PM my PayPal balance was $0.00. At 11PM it was -$902.84.

A claim was placed on my account and, unlike any other claim I have ever seen before, the reason for it was "Inquiry by PayPal". I thought this was something my client had placed and sent them a serious e-mail. After a brief exchange (me more confused and them relaxed) it turns out that they didn't issue it and that PayPal did it.
Except... Did PayPal issue it? I asked my client and they paid with their card through PayPal. The payment was processed instantly when I received it earlier in December. It went without being questioned for nine days.

I gave PayPal a call, a very rude representative told me to call back tomorrow because "I don't know anything about that and you're asking the wrong person." So apparently their own representatives in the resolution center do not understand what's going on.

At this point I'm completely lost. This is a very large sum of money and I cannot afford to just lose it and have my client keep the fursuit while PayPal shrugs it off. I replied to the claim with a tracking number, supposedly my client is unable to do anything from their end. I asked them nicely to call their bank and see if they're reading the transactions as fraud activity.

Has anyone else ever gotten this or know what I should do? I'm not around this weekend due to the holidays. Google search showed some people had it resolved in 24 hours, some had it open for weeks. The buyer is not a minor and did in fact purchase it with their own card. The account I'm using has been active since 2001 so it's not anything on my end.

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Comments

laughsatthunder
Jan. 2nd, 2017 04:25 pm (UTC)
Looks like I'm going to be making an A_B on this person some time today. I've been contacted in private by several people, they also had claims put up with the same thing and the bewaree owes over $5,000 in fursuits so far. One poor girl's claim closed today in the bewaree's favor, meaning she's out $500 and apparently facing eviction. :[

The bewaree stopped replying to my e-mails about the claim but keeps "liking" my posts on Instagram. I'm at a loss if the claim goes in their favor because I'll be out $930 and a fursuit.
celestinaketzia
Jan. 2nd, 2017 04:28 pm (UTC)
That sounds good, but please keep in mind that these individuals can't be mentioned in any post you submit. They are welcomed to come and make their own posts if they'd like.
laughsatthunder
Jan. 2nd, 2017 04:34 pm (UTC)
That's what I was going to ask about next since I'd be submitting about my transaction with her. Would it be okay to submit the list I had to make for the bewaree of the people who she owes money to, the obvious censored, since the bewaree asked me to do so? She bought so many fursuits she lost track of who she owed money to.
celestinaketzia
Jan. 2nd, 2017 05:19 pm (UTC)
It depends on the context in which you submit it to us. I can't give you an answer without seeing it, and we may still reject it for proxy.
laughsatthunder
Jan. 2nd, 2017 05:26 pm (UTC)
I left it out for now, if a mod or admin requests it in the comments I have it saved. Thank you!

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