About three weeks ago I finished a fursuit, posted it for auction and within an hour someone autobought it. I've had this happen a handful of times so I was very excited, except my heart dropped when I saw that the person who was buying it was also bidding on a few other auctions. I sent them an e-mail and they quickly responded, they were in fact a real person, and promptly paid for their item. I mailed the partial out the next day and they received it, very happy with the result.
Fast forward to today, the day before Christmas Eve. At 3PM my PayPal balance was $0.00. At 11PM it was -$902.84.
A claim was placed on my account and, unlike any other claim I have ever seen before, the reason for it was "Inquiry by PayPal". I thought this was something my client had placed and sent them a serious e-mail. After a brief exchange (me more confused and them relaxed) it turns out that they didn't issue it and that PayPal did it.
Except... Did PayPal issue it? I asked my client and they paid with their card through PayPal. The payment was processed instantly when I received it earlier in December. It went without being questioned for nine days.
I gave PayPal a call, a very rude representative told me to call back tomorrow because "I don't know anything about that and you're asking the wrong person." So apparently their own representatives in the resolution center do not understand what's going on.
At this point I'm completely lost. This is a very large sum of money and I cannot afford to just lose it and have my client keep the fursuit while PayPal shrugs it off. I replied to the claim with a tracking number, supposedly my client is unable to do anything from their end. I asked them nicely to call their bank and see if they're reading the transactions as fraud activity.
Has anyone else ever gotten this or know what I should do? I'm not around this weekend due to the holidays. Google search showed some people had it resolved in 24 hours, some had it open for weeks. The buyer is not a minor and did in fact purchase it with their own card. The account I'm using has been active since 2001 so it's not anything on my end.