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Paypal Chargeback Question

I've tried to research this question, but I'm having a hard time finding any straight forward answers.

I had a chargeback on one of my invoices yesterday. The invoice is back from Oct 9th, and the item was delivered to the customer Oct 13.

I responded to the dispute with all our correspondences and the proof of delivery, and the image itself. However, they refunded the client's money anyhow. I promptly got a hold of the client and they informed me that their paypal had been hacked, and a lot of fraudulent charges were being made with their paypal, so they had to close their paypal account and visit their bank to file a claim.

They replied to a couple of messages I sent them on FA, and seemed apologetic, but when I asked for an estimated time I could expect the money back, they stopped responding.

Another thing I'm not sure about is the fact that had paid two invoices with me just a couple days apart, and only one of the invoices was disputed.

I'm not sure how all this works, or how I should go about this. Really, I'm thinking I should just let it go, especially if she just had an unfortunate incident occur like this. I can definitely imagine she has a lot on her plate as it stands, without me adding to it.

But any insight would be nice!

Thanks guys.

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Dec. 1st, 2016 01:21 am (UTC)
By the way, how did that whole thing turn out? I read the post a while ago and god damn, that was like a Homeric saga of crap.
Dec. 1st, 2016 01:37 am (UTC)
You'll have to excuse me as I try to remember the finished outcome as my brain has tried to block out those six months.

Long story shortened:
First claim made, they changed the reason several times. Called PayPal a lot, had it decided in my favor the day after AC (so early July). August 3rd I landed in Orlando for Megaplex and found out they filed a second claim, freaked out, called them some more. They had filed the second claim through their bank as a dispute for a purchase they didn't make. PayPal decided in their favor but paid for it themselves so I didn't pay a penny. No idea why.

So they got the supplies and refund minus the 30% downpayment from me, plus $1,350 from PayPal. So roughly $2,300.
Dec. 1st, 2016 02:12 am (UTC)
Jesus, these people. At least Paypal paid for their full bogus refund instead of you, but still. I'd be shocked if they didn't try something like this again now that they know they have a good shot of getting away with it. At least you can move on with your life now.
Dec. 1st, 2016 02:27 am (UTC)
Oh no, they're still trying. I've been approached at the last three conventions I've been to and received personal messages from other fursuit makers about her trying to contact them in regards to them finishing the fursuit I started or a whole new suit altogether. It makes me incredibly grateful Artists Beware exists and that the database is so well organized and ran.


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