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Paypal Chargeback Question

I've tried to research this question, but I'm having a hard time finding any straight forward answers.

I had a chargeback on one of my invoices yesterday. The invoice is back from Oct 9th, and the item was delivered to the customer Oct 13.

I responded to the dispute with all our correspondences and the proof of delivery, and the image itself. However, they refunded the client's money anyhow. I promptly got a hold of the client and they informed me that their paypal had been hacked, and a lot of fraudulent charges were being made with their paypal, so they had to close their paypal account and visit their bank to file a claim.

They replied to a couple of messages I sent them on FA, and seemed apologetic, but when I asked for an estimated time I could expect the money back, they stopped responding.

Another thing I'm not sure about is the fact that had paid two invoices with me just a couple days apart, and only one of the invoices was disputed.

I'm not sure how all this works, or how I should go about this. Really, I'm thinking I should just let it go, especially if she just had an unfortunate incident occur like this. I can definitely imagine she has a lot on her plate as it stands, without me adding to it.

But any insight would be nice!

Thanks guys.

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Comments

kattotang
Nov. 28th, 2016 04:01 pm (UTC)
There are quite a lot of instances of people claiming their Paypal was hacked after filing a chargeback in the hopes they can get away with stealing their money back, but as Kalika shows, not all instances of chargebacks like that are fraudulent. It's still a very common tactic for people trying to get free art, so do keep that in mind.

I mean, the fact that it was only for one invoice makes it seem more like a legitimate mistake, but at the same time, stopping correspondence is something of a red flag...so just be wary, I guess.

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