WHERE: Through Facebook, original sales post was removed by them.
WHAT: $160 DVC small k9 blank with parts installed.
WHEN: August 24th, 2016
PROOF: Initial contact: http://imgur.com/a/Cswp1
Proof of payment: http://imgur.com/a/0iTW8
Asking about shipping: http://imgur.com/a/B6638
Asking again, telling them about USPS pick-up: http://imgur.com/a/pKmd8
Asking, no responses: http://imgur.com/a/zyUQY
Getting a response but nothing promising, then asking for a refund. The last message Facebook says they read was at 2:56. http://imgur.com/a/UAvHV
More being ignored. http://imgur.com/a/WIANH
EXPLAIN: Haley was offering a DVC small canine base up for sale on the "fursuit makers and furry artists" group on Facebook so I hopped on the opportunity since I needed one. Suffice to say I have yet to receive the product and actually ordered 6 resin bases from DVC on the same day a few hours earlier and have already received that before this.
It should be noted that I HAVE called PayPal about it and they refuse to issue me a claim because it was sent through the equivalent of "friends and family" while I had my student account (it sends everything outside of website purchases as such). At this point I may never receive my money nor my product.
EDIT September 19: She has posted a smaller A_B about me to a Facebook group using screenshots I posted above. I censored names of people not involved but she makes bold claims about me scamming other people, calls me "stupid" and a hypocrite, has spent the money I sent for the base so the option of a refund is no longer there and makes some unnecessary comments about my "perfect life". She has yet to message me back since Saturday so I did not know she apparently plans on sending out the base this weekend had I not received these screenshots.
http://imgur.com/a/o6voS
http://imgur.com/a/2uTGc
http://imgur.com/a/muhIM
http://imgur.com/a/Y2GBe
EDIT October 16: I have been asking practically every day for a month now (can provide screenshots, it's mostly just "Any updates?") and finally got them to respond... Just to be ignored again. They claim they'll issue a refund and then go back to the "I'll mail it soon" excuse. At this point I just want the refund because I know I will never see the supplies.
http://imgur.com/a/xOo2X
EDIT October 17: Finally got a response... to find out not only is she 15-years-old, but she can't issue a refund anyway and her boyfriend gets involved.
Our conversation (I admit to getting aggressive towards the end, I had a headache): http://imgur.com/a/cop1C
The conversation with the boyfriend: http://imgur.com/a/ZCYLb
She also decided to write a second Facebook Beware on me, it has since been taken down by the admins of the group but she ironically used a screenshot I took in her first piece of evidence. http://imgur.com/a/RaBYC
EDIT October 18: According to the bewaree and her boyfriend the boyfriend's mother mailed out the package this morning but neither of them are able to provide a tracking number. Here's the conversation I had with him today (language/caps warning): http://imgur.com/a/gf5Uv
EDIT October 20: Was blocked by the user but I received the base today. The box was poorly taped together so it buckled in and the base reeks of cat urine so an animal had to have sprayed it.
http://imgur.com/a/DXUZH
Base was infected with cockroaches. It turns out (upon ripping up it up) the box has pee and vomit stains on it. Lovely. http://imgur.com/a/lsxEN
WHAT: $160 DVC small k9 blank with parts installed.
WHEN: August 24th, 2016
PROOF: Initial contact: http://imgur.com/a/Cswp1
Proof of payment: http://imgur.com/a/0iTW8
Asking about shipping: http://imgur.com/a/B6638
Asking again, telling them about USPS pick-up: http://imgur.com/a/pKmd8
Asking, no responses: http://imgur.com/a/zyUQY
Getting a response but nothing promising, then asking for a refund. The last message Facebook says they read was at 2:56. http://imgur.com/a/UAvHV
More being ignored. http://imgur.com/a/WIANH
EXPLAIN: Haley was offering a DVC small canine base up for sale on the "fursuit makers and furry artists" group on Facebook so I hopped on the opportunity since I needed one. Suffice to say I have yet to receive the product and actually ordered 6 resin bases from DVC on the same day a few hours earlier and have already received that before this.
It should be noted that I HAVE called PayPal about it and they refuse to issue me a claim because it was sent through the equivalent of "friends and family" while I had my student account (it sends everything outside of website purchases as such). At this point I may never receive my money nor my product.
EDIT September 19: She has posted a smaller A_B about me to a Facebook group using screenshots I posted above. I censored names of people not involved but she makes bold claims about me scamming other people, calls me "stupid" and a hypocrite, has spent the money I sent for the base so the option of a refund is no longer there and makes some unnecessary comments about my "perfect life". She has yet to message me back since Saturday so I did not know she apparently plans on sending out the base this weekend had I not received these screenshots.
http://imgur.com/a/o6voS
http://imgur.com/a/2uTGc
http://imgur.com/a/muhIM
http://imgur.com/a/Y2GBe
EDIT October 16: I have been asking practically every day for a month now (can provide screenshots, it's mostly just "Any updates?") and finally got them to respond... Just to be ignored again. They claim they'll issue a refund and then go back to the "I'll mail it soon" excuse. At this point I just want the refund because I know I will never see the supplies.
http://imgur.com/a/xOo2X
EDIT October 17: Finally got a response... to find out not only is she 15-years-old, but she can't issue a refund anyway and her boyfriend gets involved.
Our conversation (I admit to getting aggressive towards the end, I had a headache): http://imgur.com/a/cop1C
The conversation with the boyfriend: http://imgur.com/a/ZCYLb
She also decided to write a second Facebook Beware on me, it has since been taken down by the admins of the group but she ironically used a screenshot I took in her first piece of evidence. http://imgur.com/a/RaBYC
EDIT October 18: According to the bewaree and her boyfriend the boyfriend's mother mailed out the package this morning but neither of them are able to provide a tracking number. Here's the conversation I had with him today (language/caps warning): http://imgur.com/a/gf5Uv
EDIT October 20: Was blocked by the user but I received the base today. The box was poorly taped together so it buckled in and the base reeks of cat urine so an animal had to have sprayed it.
http://imgur.com/a/DXUZH
Base was infected with cockroaches. It turns out (upon ripping up it up) the box has pee and vomit stains on it. Lovely. http://imgur.com/a/lsxEN
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Edit: and if you're asking for the personal fb of the bewaree; no she can't share that.
Edited at 2016-09-19 03:30 pm (UTC)
Wish you the best, maybe they'll come to and ship their item, but it certainly sounds unlikely.
Hey, if they can't ship things they shouldn't be conducting business.
I'm amazed they think they they can write a beware on me when they're ignoring my messages, not shipping my item or giving me a refund. They have multiple options, they're not backed into a corner.
I think that no matter how busy they were, they dug themselves into their own hole by not touching base with you properly and ignoring you. But I agree with others that you did get aggressive, suddenly saying they stole from you. I understand being frazzled and at the end of your rope when they're not responding to messages which makes it hard to talk things out, but it's especially for instances like this where the person in the wrong can turn around and use your attitude against you that you always, always need to maintain a polite, professional tone in transactions. There are always way to be firm without being accusatory.
To be honest I think the moment you accused her of stealing, she should have just refunded you and washed her hands of the matter because that was clearly the moment when any chance of this being worked out amiably dissolved, and if she spent the money, arranged to pay you back in installments instead.
Still though, can't get over her complaining you must have a perfect life because of your age? What a bizarre grievance to have, and what kind of 16yos does that person know. What gross behaviour on her part.
http://imgur.com/a/V6XNM
That said, I don't think anyone would blame you for being fed up and assuming you'd neither get your base nor a refund at that point.
Please let us know if you actually get your head. We'll tack a resolved tag onto the post, but I think we'll leave the beware tag. The attitude of 'she's 15 so it's not her fault she took money for a base she can't actually send' is a big problem and people should be aware that they think it's okay to steal because she's young. Nothing will change the fact that she accepted money, spent it before sending the product, and then didn't see it as a priority to make sure the product was actually sent.
I felt good about keeping calm, then I got upset when I found out the stranger who messaged me was the boyfriend and even more upset when I found out she wrote a second beware on me. I've been working really hard to try and maintain a more professional attitude but I let it slip and I feel really guilty.
If I knew she was 15 I would have never bought it from her in the first place, as someone who is a minor and is just about to turn 18 I've seen so many peers not know how to handle business and use that excuse. It's why a lot of artists don't want to do business with minors, myself included, and I don't blame them!
I think that's what's most important: She took the money, spent it, ignored me for nearly a month and then decided to only take action when I threatened to go to the authorities. It should never have been dragged out this far and it's been a headache.
Beware well-warranted and I slapped the beware tag back on there. I don't personally recommend trying to actually use this base at this point, though I suppose that's up to you. If it were me, I would take photos as evidence, wrap it up in several garbage bags and take it (and the box it came in) out to the dumpster and chalk it up as a loss.
http://imgur.com/a/lsxEN
(Edited for good reaction icon.)
Edited at 2016-10-20 07:53 pm (UTC)
a. ensures people with roach allergies won't react.
b. ensures that you get everything, and that you won't spread any egg sacs.
Double bag this, and it may be best to count this as a loss to your business.