WHERE: http://www.furaffinity.net/user/isabellaprice/ ( old account), http://www.furaffinity.net/user/cavitysam, http://www.instagram.com/cavitysam
WHAT: Two head sketches of my original characters; uncolored.
WHEN: May 8th was when the commission order was placed; about August 3rd was when things hit the fan.
Initial Commission Post: http://www.furaffinity.net/view/19914747/
FA Note #1: http://imgur.com/VZJG6XB
PayPal Payment Proof: http://imgur.com/kn7zIv8
Instagram Post opening for "emergency commissions" on August 3rd: http://imgur.com/7K8kQK4
My reminder of mine + Artist saying they deleted all past notes: http://imgur.com/ICiBnUX
Resend of the FA Note on August 3rd: http://imgur.com/uaPDUu7
Instagram DM from September 3rd: http://imgur.com/cjujD9c + http://imgur.com/fbYJvLX
EXPLAIN: Back in May of this year, I decided to commission CavitySam/IsabellaPrice. I liked their art for a while, and I had a few extra coins when she opened up commissions at that time. I told her that I didn't mind waiting past the window she had promised they would be done. Several weeks had passed, and about in mid-July, I began to wonder where my sketches were, so I decided to follow Sam on Instagram to see if maybe she posted them there first, before posting on FA.
In early August, she posted on IG about how she was taking on more commissions (before the ones she had taken in May were even done and posted), and I took that opportunity to remind her about mine. She apologized, and said she had cleared all her messages and asked me to resend them. I resent the note on FA (since I have trouble with mobile and you can't do IG DMs on the desktop website) and waited for a response. A month later and no reply or acknowledgement, I sent her a DM on September 3rd, asking if she was still capable of finishing the commission, and if not, then maybe a refund could be worked out. She told me they were finished and some needed color (I did not ask for color on mine) and that she would send me mine "in a little bit".
It's been over 24 hours since that DM, and there is still no pictures in my e-mail box, on IG or FA.
Please bear in mind I don't consider myself a confrontational person. I hate having to do this, especially since Sam does seem like a very nice person (frankly, I think she takes on way more than she can handle, which isn't uncommon to see) and I know she's been having financial trouble, so me asking for a refund at this time makes me feel uneasy. Still, I do feel like she should be held accountable for not delivering within a reasonable timeframe, hence why I am coming forward with this here. If you do decide to commission CavitySam for art... please be aware that you probably will not see it within any time frame that might be promised.
UPDATE #1: I spoke with Sam today on Instagram, and she said she'd be sending the sketches along today (they apparently hadn't been scanned in yet. Okay then). I'm willing to give her the benefit of the doubt and consider the matter closed, but if I don't see/hear anything in the next 72 hours, I'll update this accordingly. None the less, my warning about things not being done within the promised time (or even in a grace period) still stands.
UPDATE #2: I've received the commissions from Sam. Now I can safely say it's fully resolved!