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Beware: brideake/orangekisses/greycakechii

All information is below.

DO NOT HARASS THIS USER! This violates community rules and I don't condone ill will directed at them. You will be reported to a moderator if you're caught doing this.

WHO: brideake/orangekissess/greycakechii

WHERE: http://www.brideake.tumblr.com (Main Tumblr), http://www.orangekissess.tumblr.com (NSFW Tumblr), http://www.furaffinity.net/user/greycakechii (NSFW FA), https://www.patreon.com/orangekissess (NSFW Patreon)

WHAT: Sketch Commission ($21 USD) [PayPal Receipt]

PROOF & EXPLAIN: I've been a follower and admirer of brideake/orangekissess for awhile now, so I pounced on the chance to commission them when they opened in February 2016. I'll confess that my idolization of them has made this entire situation much, much more difficult because I didn't want to upset them, but I feel that this situation more than warrants a beware by now.

Posts about commission openings were posted on both of their Tumblrs with a contact email address, where I contacted them and received a same-day response. Once I received their prices and options, I responded with what I wanted. There was a slight issue here because my Gmail account was currently failing to send and receive messages properly, so I had to resend the email. After I resent, I received a response quickly, the commission details were confirmed, and I paid. This was the last time I ever heard from them about the commission. [Email Transcripts: 1, 2, 3]

brideake has no public queue, so there was no way for me to know how many commissions they accepted or where I stood on their to-do list. So, I waited patiently for awhile, under the assumption that they were busy and mine would be done in due time. However, the first red flags came when I noticed that brideake was taking requests nearly weekly, often in streams. Still, I said nothing, until I attended one of their streams and saw them accepting new commissions. (All I have from this is this screenshot of a link to the stream. I have no screenshots from the stream itself. [link])

When I saw this, I thought it was time to request an update, believing my commission might have been forgotten or overlooked. Mistakes happen, after all. On April 29th, I sent them an email, requesting an update, but never received a response. [link]

No responses or updates come. Sometime later, an anonymous user sends brideake this ask, wanting to know if it's alright for commissioners to request updates on their commissions. Please note that this wasn't me, which means at least one other customer wanted updates, but I took it as a chance to request an update again. [link] (Sometime before this, I also sent them an ask, but I don't have record of it because Tumblr doesn't save outbox messages at all. I believe it was sent around the same time as, or even the same day of, the first email, because I was afraid the email would be eaten. This screenshot shows Tumblr's new instant messaging system, which is much, much more reliable than both emails and asks.)

On July 26th, I requested an update via email once more, after the above instant message was also ignored. [link]

Again, there has been no response to this email. I can believe that the first email and the ask were eaten, but it's extremely unlikely that both of them and the two latest messages have all magically vanished, so I know I'm being actively ignored, unfortunately.

This appeared on their NSFW Tumblr sometime after I sent the email, which I believe might be a passive response to my message. Supposedly, brideake has two commissions remaining, but, without a public to-do list, it's hard to tell if I'm even included in that number anymore.

I was offline for several days and missed the deadline to dispute this through PayPal, so I have no choice but to wait patiently, it seems. I love brideake's art and I would much rather have the completed commission than a refund, even now, but I find their work ethic and customer service inexcusable.

While this post was in the moderation queue, brideake also had time to create a Patreon account, as linked above, rather than complete preexisting commissions. This was very upsetting for me because it shows how little of a priority I am as a customer. I feel it is relevant to mention because additional commissions are being rewarded to patrons, as seen here. This is not to mention the many, many pieces of personal artwork, fanart, and free requests that brideake has had time to complete since I commissioned them. Overall, a very poor experience.

EDIT [09/02/16]: brideake is opening for more commissions and accepting more free requests on Tumblr. I don't know how relevant this is, but it's discouraging to again have a commission I paid for half a year ago put on the back burner for new commissions or free art.

EDIT [09/10/16]: On September 7th, brideake emailed me and I responded within the hour. The emails are heavily censored because brideake included details that were explicitly personal and I feel are highly inappropriate to advertise here, so I have blocked them out accordingly with only the comments that I feel are relevant to this beware uncensored. Personal comments I made in my response are also censored. The most important thing here is, brideake offered me a refund. I agreed to either accept the refund (and provided my PayPal address) or continue with the commission if the money wasn't available. I haven't received a response since and, seeing as it's been three days, I thought it was worth adding here. [Emails]

EDIT [09/17/16]: This situation has hit the ceiling because it has, as I feared, come to Tumblr, where I actively tried to remain silent on the matter because I didn't want to be at odds with someone with over six thousand protective followers. As I'm writing this, I'm very upset.

brideake sent me an email, reassuring me that I would be refunded as soon as they had the money, to which I replied that there was no rush. [link]

This email came rather out of the blue, so I checked out their blog to see if something was amiss and, as suspected, an anon violated the rules of this community and sent brideake this lovely message. Whoever sent this was completely out of line, and I don't condone the sending of hate mail or negativity to anyone, no matter how wrongly you feel they've behaved. [link]

brideake responds publicly with details that were previously shared with me in an email (seen above). This is where I feel the most wronged of all, because it's as if I was supposed to know what was happening in the artist's personal life. I had no idea. brideake was a complete stranger to me before this situation unfolded. Although brideake opted to share the details publicly, where anyone can freely see them, I have censored them in this screenshot because I still believe it's inappropriate to share details like this here when it's none of my business. What bothers me the most about this is the comment of, "Sorry I have to post this information publicly..." because there was no need to out oneself like this, or even answer this ask. Until this, I hadn't even seen mention of this beware on Tumblr, so I doubt brideake's followers even knew about it and, if they did, didn't care.

brideake's followers don't even read the beware, but proceed to defend them in reblogs, calling me all manner of names. Here are two in particular that have really gotten to me. [link] [link]

So, now, I'm an "entitled jerk" who doesn't understand that artists are real people and went on a "witch hunt" for someone when I tried repeatedly to contact them with zero response. Writing bewares is a last resort for me, and this situation is ending exactly how I feared it would.

Edited one more time on the same date as above to add that I sent brideake an email, apologizing for the anon sending them hate mail. I found this to be absurdly unacceptable on the anon's behalf and felt like I should apologize for causing it. [link]

EDIT [09/17/16]: This should be the last edit to this beware. I have received an ungodly amount of hate mail over this beware, so allow me to reiterate that harassing people who are posted here violates the community's rules and will cause needless problems for both parties.

It isn't pretty, it's caused an enormous mess, and it could have been so easily avoided if my emails were simply answered over the past few months, but this situation is now resolved. I have received a refund in full and, while it's disappointing to not receive the commission after all this time, I'll take it. [Proof of Refund]

EDIT [09/25/16]: It's been a week. I'm editing this a final time to correct a few grammar errors and add closing thoughts. Sorry again to the mods for the number of edits here!

Because of the anon ask brideake received and their public response to it, people who I assume to be their fans and followers came here, saw the beware, and connected it to my dA account (linked on my profile) and my Tumblr blog (via my icon). The resulting anon hate would last for four days, when it finally ceased. I was away from my computer for much of the first day, but, when I returned, I had 68 inbox messages on Tumblr, only six of which were things I would normally have. I don't know how many others came in total, because I didn't read them, simply deleted them as soon as I saw them. I estimate it to be between seventy and eighty messages total. (I have no screenshots of this, but I believe it wouldn't prove anything, because it's as easy to send yourself anon hate on Tumblr as it is for others to do so.) I don't know why brideake responded to the ask publicly; it drew attention to this beware, caused trouble for us both, and ultimately solved nothing. I'm relieved the messages have stopped now. It was hard to consider this truly "resolved" while this was still happening.

The other things I wanted to add, as closing thoughts, were that, on September 17th, brideake tried to convince me to delete this beware in our final email conversation. I found it noteworthy because their concerns were with their reputation than with me as a customer. [link]

Finally, brideake tweeted this on September 18th, after I was refunded, and has had it as their pinned tweet all week. I don't hate them. I don't think customers ever hate an artist over commission issues. [link]

In conclusion, I can't recommend this artist at all. The fact remains that their customer service was exceptionally poor. All the unnecessary drama that ensued on Tumblr could have been prevented altogether if brideake had simply answered my emails months ago.

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


( 27 comments — Leave a comment )
Aug. 31st, 2016 09:21 pm (UTC)
This is disappointing, I love their Steven Universe art. Thanks for the warning though.
Sep. 1st, 2016 01:32 am (UTC)
I know, their art is so beautiful and I'm quite disappointed that this is how a commission experience with them was. :/
Sep. 1st, 2016 01:24 am (UTC)
Their lack of any response to your messages is pretty saddening. I've never ever been convinced by the "I was too busy to respond to messages" excuse, it takes less than five minutes to say, "I'm sorry, there's been no progress. I'm incredibly swamped right now, do you mind if I give you a more indepth update in a few days when I have the time?", at least it lets your customer know you got their inquiry and are planning to properly answer them eventually. Even copypasting it or mass emailing all your commissioners with the latter sentence would be acceptable imo, bc it's something.

Re this: Tumblr doesn't save outbox messages at all. Because it's an issue I see popping up a lot in tumblr-involved A_B's, if anyone is interested:
NewXKit, which is a browser extension I know is available on Chrome and Mozilla, has an extension called "Outbox" that saves and lets you view the last 50 asks you sent or replied to privately. If you use NXK for tumblr, I recommend it!
Sep. 1st, 2016 01:34 am (UTC)
What made this situation beware-worthy for me was the complete and utter lack of response. I paid and never heard from them again. It was very off-putting for me, and I'm sure it would be for other customers, too. Always a good idea to answer your commissioners with something.

Oh, thank you, this is very helpful! Tumblr has also offered instant messaging for awhile now, which is much more reliable than the asks and fanmail system, so commissioning via Tumblr is much easier now.
Sep. 1st, 2016 02:23 am (UTC)
This was a really frustrating beware to read. Someone who is very talented and can very easily run their business in a way that profits them but simply... chooses to do stuff like this instead. Especially with a Patreon that earns ~ $700 a month, wow?

I've heard from a few people now that nothing good seems to happen when it comes to Brid. I hope you're able to find some closure to this soon.
Sep. 1st, 2016 03:59 pm (UTC)
The Patreon is new, but it met its goal within 24 hours of being accessible, to my understanding. Very discouraging for someone who has waited for a sketch for over six months now. :/
Sep. 1st, 2016 03:48 am (UTC)
Hey, mods, just a friendly heads up that all three usernames are misspelled in the tags! It should be brideake/orangekissess/greycakechii. Thank you! <3
Sep. 1st, 2016 04:00 am (UTC)
Livejournal has a character limit for tags, so we'll only be able to tag it with brideake/orangekisses, since those seem to be the artist's two most well known handles. Sorry about that! They should be fixed now.
Sep. 1st, 2016 03:54 pm (UTC)
Perfect, thank you! (I don't think the greycakechii account is in use currently, but the artist has mentioned accepting commissions there eventually, so I thought it was worth including!)
(Deleted comment)
Sep. 1st, 2016 08:04 pm (UTC)
Thank you. I'm glad this beware spared someone the frustration of a situation like this.
Sep. 2nd, 2016 09:53 am (UTC)

I follow their twitter and they're quite active there, https://twitter.com/brid__raccoonmaybe you can get an update there?

Sep. 2nd, 2016 02:23 pm (UTC)
If brideake doesn't answer me on their other social media or even via their business email, I doubt they would answer me on Twitter. But, thank you for letting me know, anyways! <3
Sep. 17th, 2016 11:11 am (UTC)
You've much more patience than I do in waiting so long.

I commissioned them last year for an SU ship piece.
I always do a "hey just checking in" bit after about 2-3 weeks of paying, but in their case since I follow their twitter and see their life updates I gave them an entire month before checking in. It was ignored.

Emailed again another month later, same deal it was ignored.

I had to be far less kind in my final email PLUS send a message to a couple of their tumblr accounts requesting an immediate response to my emails just to get anything, additionally filing a dispute on paypal(though conveniently, they'd gotten a new paypal before I had a chance to do that).

The refund was given thankfully, but I wouldn't commission them again or recommend them to anyone.
Sep. 17th, 2016 03:39 pm (UTC)
I'm so sorry to hear this. I was confident that other customers had had an experience like this with them, but it's hard to tell how many people haven't received their commissions or refunds from brideake when there isn't a public queue to go by.

What surprises me the most about this is that your commission was for Steven Universe fanart and you still didn't receive it. The commissions I have seen brideake complete were fanart.

I would strongly recommend writing your own beware. The more customers, former and current, who come forward about bad experiences, the less likely brideake is to be able to continue with practices like this.
Sep. 19th, 2016 11:41 am (UTC)
I've thought about it honestly, but what I have left of our communication is maybe a 3rd of what I'd need to write one up in full. It would just come down to a he said she said deal and inevitably we know who the losing party would be.
Sep. 19th, 2016 04:11 pm (UTC)
If it's been awhile, I can understand why you wouldn't have the transaction emails saved still, which is unfortunate. I'll admit that this entire situation has irked me so badly that I chucked all the emails I had from them into storage permanently, in case it ever comes up again. I didn't include the last dozen or so emails from them in the beware because it was mostly them hitting me with personal info, guilt-tripping me (intentionally or otherwise), and requesting I remove the beware (which I can't, per community rules).

Don't know if you've seen the latest updates, but brideake also inadvertently sicced their followers on me by responding to an anon hate on Tumblr (screenshots included in the recent edits). They didn't name me, but people definitely figured it out. I received sixty something hateful messages in the next 48 hours. I stopped counting after awhile, just deleted them on sight. So, yeah, you would definitely be framed as the bad guy, just like I was, when I tried my best to remain sympathetic and at least decent. Past 48 hours have been a trip on my end, and I'm wondering when it's going to end. :/
Sep. 19th, 2016 11:08 pm (UTC)
I did see those. In fact them replying to that anon about this AB post is how I came to find this.
Sadly, having followed them for as long as I have on many of their accounts and platforms, I'm confident that getting their followers to bug you and NOT saying anything about it was intentional.

Hopefully the harassment has died down or stopped for you. I'm sorry this whole deal went so far south. <:(
Sep. 19th, 2016 11:29 pm (UTC)
This proves that responding to the anon only made matters worse for them; it drew attention to this beware and, hopefully, their actions, not mine.

It has calmed down a lot today! I haven't gotten anything incriminating sent to me today, so I'm pretty glad, haha. Hopefully, people realized I wasn't responding to them and stopped. I literally hit delete, didn't even read them beyond the first three or four. >~> But, I feel I've covered everything I need to say and this is becoming repetitive. Don't wanna needlessly spam the mods! <3
Sep. 17th, 2016 09:48 pm (UTC)
Can this be marked as resolved, please, mods? Maybe this can finally be over. x~x
Sep. 17th, 2016 09:52 pm (UTC)
Re: Resolved
Marked it resolved for you!
Sep. 17th, 2016 09:53 pm (UTC)
Re: Resolved
Thank you! <3
Sep. 17th, 2016 09:52 pm (UTC)
Re: Resolved
I'll mark it for you right now. I'm sorry to hear about all the harassment both you and the artist received, which is completely unacceptable.

EDIT: or Cel will get to it first, heh.

Edited at 2016-09-17 09:53 pm (UTC)
Sep. 17th, 2016 09:55 pm (UTC)
Re: Resolved
Let's face it, when word reaches Tumblr, no one wins. It's been unfortunate for both of us, but I'm upset that I was painted as a bad person who shouldn't be done business with when I did everything I could to resolve matters privately before posting here. :/

Thanks, anyways. <3
Sep. 17th, 2016 09:58 pm (UTC)
Re: Resolved
I do hope you don't take it to heart. You didn't do anything wrong. It sounds like they had ample time to reply to you, but simply didn't. That was their choice, in the end.
Sep. 17th, 2016 10:09 pm (UTC)
Re: Resolved
Thank you. I honestly feel like I wasn't in the wrong here, but I don't like that I was indirectly responsible for brideake being harassed, either. I know I can't control what other people choose to do with a beware, but I wish it hadn't been this.
Sep. 19th, 2016 02:14 am (UTC)
Harassment continued for a second day. I'm counting on it wearing down as the week goes by, as it's already slowed down from yesterday and this morning, but I shouldn't have had to deal with this at all. I think it speaks volumes about how this entire situation was handled. :/ I felt like I was being strung along and guilt-tripped into sugar-coating blatant facts throughout the entire process of "resolving" this.

Just final thoughts that I wanted to add here, but weren't quite worth an edit. Thank you to the people who have shown me support in this ordeal, and I'm sorry if the last few edits on the beware are a bit messy!
( 27 comments — Leave a comment )


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