jen (killercacti) wrote in artists_beware,
jen
killercacti
artists_beware

WHO: Frisky Beast

WHERE: http://frisky-beast.com (website is NSFW)



WHAT: Two custom toys

WHEN: I think part of the problem here was my fault. I thought I had checked out way back in September, messaged Frisky Beast for status in March, and found my items were just sitting in my cart. I checked out on March 13th, 2016. Via the ticketing system on frisky-beast.com, I was told they would do their best to push my items to the front of the queue. This is why in the screenshot of my order status, it shows the order date as September 11 - that's the day I put them in my cart, not the day I paid.

A portion of the email conversation via my trouble ticket that shows when I paid, my mistake, and their promising to try to finish this quickly:


Paypal screenshot:


Order status screenshot:


I had not heard anything since then, so decided to send them an email asking what was up. Here is our exchange:


Note that they responded once but haven't since then.

This evening I opened another support ticket, seen here:


Still waiting on a response to that. I feel I have been more than patient. I understand that I made a mistake by leaving an order in my cart for literally months and checking out after that, but I don't think it should have resulted in this kind of delay. The FAQ on the Frisky Beast website states orders should be processed in 6 - 8 weeks. I've been waiting for five months. I am hopeful that I will get a response to my trouble ticket or the email I sent tonight, but I'm not holding my breath. :(

Tags: beware, site-frisky-beast.com
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