WHO: Seiska on both FA and dA- mostly active on FurAffintiy
WHERE: https://www.furaffinity.net/user/seiska/ - although this happened on wolfhome her main place of business is here
WHAT: Two poses for the grapical chat wolfhome.com
WHEN: February 8th, 2015, I sent the payment on Feb. 14th, 2015
Here's a screenshot of an email I sent her prior to her finally updating her topic in April of this year - http://i.imgur.com/cB6qQ5H.png
EXPLAIN: I'm not really sure what to put here since almost everything can be seen in the screenshots. I feel like I was very patient and gave her more than enough time to either complete the art or issue a refund. I tried my best to ask for updates only after some time had passed as I know constantly being asked for updates is quite frustrating. The most irritating thing however is the fact that she takes so many commissions on FA and has no problem completeing them. Yet myself, and a small handful of others, are still waiting for either art or a refund from her wolfhome commissions.
WHERE: https://www.furaffinity.net/user/seiska/ - although this happened on wolfhome her main place of business is here
WHAT: Two poses for the grapical chat wolfhome.com
WHEN: February 8th, 2015, I sent the payment on Feb. 14th, 2015
PROOF: Here's the message we sent back and forth agreeing on the commissions and payment: http://i.imgur.com/4cAbYur.png
Here's proof of payment: http://i.imgur.com/uOq7dNs.png
Here's a screenshot of everytime I posted on her topic on wolfhome forums asking for an update along with when she responded. I'm sorry the file is huge but I wanted to keep the dates included- http://i.imgur.com/5ndSmkv.png There were other people who posted on her topic, but I only grabbed my comments.Here's proof of payment: http://i.imgur.com/uOq7dNs.png
Here's a screenshot of an email I sent her prior to her finally updating her topic in April of this year - http://i.imgur.com/cB6qQ5H.png
EXPLAIN: I'm not really sure what to put here since almost everything can be seen in the screenshots. I feel like I was very patient and gave her more than enough time to either complete the art or issue a refund. I tried my best to ask for updates only after some time had passed as I know constantly being asked for updates is quite frustrating. The most irritating thing however is the fact that she takes so many commissions on FA and has no problem completeing them. Yet myself, and a small handful of others, are still waiting for either art or a refund from her wolfhome commissions.
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Also there's a third party user in your thread screencap if you could please censor them.
Edited at 2016-07-24 07:36 pm (UTC)
So, I'm going to start with this: I have fully acknowledged this situation. I messed up about 1.5 years ago and just took on way more than I could handle in the midst of personal life issues, but I am not here to tell you my sob story.
The facts:
- I have apologized multiple times, both publicly and very sincerely to each person I refund as I have sent the money back to them. I know that this does not fix anything, but I know I messed up with this and am trying to make amends.
- The original list of people I had to refund was at 10, it is now down to 3. I'm pretty sure that says that I have been taking action on this. (Which is why I might think that this AB post is a bit unjustified, but I'll go with it.)
- The reason I do not reply to multiple PM's, emails or notes is because I have expressed quite a few times that I will be contacting the person who is next to be refunded on the list as I have the funds to return to them. Maybe that isn't the best way to go about communication, but I'm easily stressed out by having to say the same thing over and over again.
People are refunded as I have the funds to spare. I do not make a lot of money and I have bills and things I have to take care of. The few remaining people on this list have been waiting the longest, I understand that, and I am sorry that you all have been disappointed and let down. That was never my intention. So far I have been able to refund at least one person every month the past few months, and I hope that this is the continued theme.
All I can do is try to make the best of a bad situation, ask for you to continue your patience, and hope that you all can hold on just a bit more.
Thanks,
- Seiska
Edited at 2016-07-25 08:29 pm (UTC)
As much as you're taking control of the situation in other venues with other people, the fact remains is that the OP hasn't received their refund and feels your communication has been subpar. Only you put yourself in this situation and apologies only go so far - the fact remains is that you shouldn't even have spent the money because it wasn't yours to spend. Anything else is tantamount to stealing and 100% justifies a beware.
Going forward, I sincerely hope you re-evaluate how you do business and either not take payment until the commission is done or not spend the funds until you've made the product the person has paid for. You may have life expenses but commission money isn't intended to be a no-interest loan.
Also, it might help if you gave OP an ETA of when they can expect the refund instead of avoiding them or giving them a big question mark (there might be more people ahead of them but that makes them no less entitled to a refund than the person who actually made a beware about you).
I know for a fact that wolfhome is an incredibly toxic place, especially for artists. Seiska made the choice to discontinue selling artwork there, a choice she has every right to make. by taking other commissions on FA, she is working on refunding those on wolfhome.
take a step back and think about how it is on her side. whining about it and making it personal is doing absolutely nothing for anyone.
I'm not always keen on looking up an artist's journal to see what their commission update is. I have a trello so my clients know where they are on the list, but I tell them that they are always able to contact me if they want a better timeframe. Communication seems to the biggest reason why a lot of artists are on this site, and it could be easily resolved with just a little response back.
Edit: Saw a typo! XP
Edited at 2016-07-26 07:16 pm (UTC)
perhaps my "whining" comment is too strong a word... but I still think things could have gone a lot better on both sides. I understand being frustrated, but coming at an artist with that level of aggression *constantly* is not the way to go.
I highly suggest you not speak as if you know exactly what happened when it's rather obvious you don't.
Sorry you're going through this, OP.
OP has been refunded: http://i.imgur.com/prKC2KL.png
Not sure how to close this all up, but hopefully everything is resolved.