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Advice on finished product not received

Hello all,

So exactly a month ago I commissioned an artist for a badge that would be delivered in time for Anthrocon. They told me to follow their group chat on Telegram (which I rarely use) or Twitter (where they barely post) so I could find them at the con. After paying they promptly completed the art and sent me a screenshot of it instead of the full image, then posted the full image online.

Anthrocon comes and they say they're there for Friday and Saturday. I don't see them on Friday and they do not post anywhere about being there/delivering commissions on Friday; Saturday I was in suit for almost all of the day so I did not have my phone on me. A friend who also commissioned them for a badge got a text from them about going to the Westin to pick up their badge and came back later wearing it. I didn't know they had commissioned the same artist as them so I got excited and asked where the artist was, their response was in the lobby.
I took the skywalk over to the lobby only to not see them anywhere, however someone with lots of badges ended up complimenting my suit and I thought it was them. I ended up sitting and waiting for ~20 minutes before leaving. My fursuit is my fursona, the character on the badge, so there was no reason for them to not see me and approach me for delivery.

I checked Telegram and they later posted about going up to a room where they were reportedly delivering the last of the badges before leaving. I haul myself back there to find out they're not there. Okay.

After this there has been no posts about delivery or having badges mailed out. I checked their social media handles and FurAffinity only to discover them taking on more commissions but nothing about the missed badges (which from their photo there were 5-6). I sent them an e-mail on Sunday evening (7/10) about the badge and haven't received a response even with them posting on FA.

What should I do at this point? Do I just move on with my losses and just take the digital artwork piece as "finished" or should I send them another e-mail since it says on their page that they don't do notes? Should I file a PayPal claim to get their attention?

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( 17 comments — Leave a comment )
Jul. 11th, 2016 11:45 pm (UTC)
I don't have advice for all of this, but I would say to give them at least 5 business days to answer your email before taking any other more demanding steps (such as paypal claim).

That is, unless your window for filing a dispute with paypal will close before then.
Jul. 11th, 2016 11:58 pm (UTC)
I firstly wouldn't recommend filing a claim to "get their attention", that's something you want to do as a last resort. It's only been a day since your email, so I would probably wait it out a little longer, or send them a message or shout on FA. If a couple more days pass with no response, I would then warn them that if you don't hear from them within a certain amount of time or by a certain date, that you will resort to filing a claim.

Good luck dealing with this! These situations can be really frustrating, though fortunately time is on your side a bit, as it hasn't been very long since the transaction began.
Jul. 12th, 2016 12:03 am (UTC)
You've paid for a badge to be delivered-And you should have been delivered a badge. Regardless of whether or not the digital art was delivered, you should also receive the physical copy. Most artists charge a certain amount of the cost to printing and laminating.

I'd say send a note and ask what's up-If they ignore that (IE-Not opening the note while continuing to post or reading the note but never responding), file a claim and post them to this community.

If they're being dodgy with you they're bound to be dodgy with others. As someone who loves physical badges but lacks a printer/working lamintor-I would be furious if someone just tried to push a digital copy on me when I expected a physical one.
Jul. 12th, 2016 12:13 am (UTC)
I feel bad because there's many bewares on them on here and some locals warned me not to do it based off their own experiences but I still wanted to commission them since I like their style.
Jul. 12th, 2016 01:41 am (UTC)
If they have a beware on them beforehand-That just makes their actions even more dodgey.

Were the bewares resolved?
Jul. 12th, 2016 01:48 am (UTC)
According to the past A_Bs, there's a pattern with dropped communication, not receiving the product and and some attitude things going on. This is me briefly scanning 9 entries on them though.
Jul. 12th, 2016 02:18 am (UTC)
Yikes, that's a lot of red flags. I say get their attention ASAP.
Jul. 12th, 2016 01:06 am (UTC)
As an artist, opening a note and not replying in 48 hours is NOT a good benchmark for panic filing a PayPal refund on the client end (PP gives MANY MONTHS now, instead of the old 60 days..) I personally check notes before I go to bed, I don't always reply in the same 24 hours I read them, I'd rather have a good digital file to send for updates instead of tired promises sent right away?

If someone reads and fails to reply within 7 or 8 days? Yeah ask for updates on contact, that is very valid!
Jul. 12th, 2016 01:35 am (UTC)
I agree with you on waiting a bit, perhaps even sending them another note or shout so they can't pull a "I read it and meant to reply but forgot kind of thing"
Jul. 12th, 2016 02:18 am (UTC)
A simple 'I sent you a note/email on the 15th, just wanted to make sure you got it' is always fine, I'd always say give people at least two full days, as not everyone can get online to properly reply instantly.
Jul. 12th, 2016 12:16 am (UTC)
As others have said, give them a few days -- 3 to 5 IMO -- to respond to the e-mail. You can post a shout in a couple days asking them to please answer the e-mail and/or note them.

Offer to cover shipping, since a con delivery price would not cover shipping.

If they ignore you for more than a full week and a half, give a last message saying you'll open a paypal claim if they don't respond and give you a tracking number for your badge within a week. Give a date to have it done by.

If they continue to ignore you, open the claim. If should be the very last resort. You have plenty of time, but do make sure you make the claim in time.

Be nice. It could be honest missing you. As you saw, they did finish the badge and they did deliver others at the con. They might not be the most organized, but they have it finished and ready to hand out.
Jul. 12th, 2016 12:52 am (UTC)
As someone that has done at AC pick ups over many years, it's been a massive crap shoot. Even with a Dealer's table most years I can direct people to grab an item for a solid 6+ hours, I STILL have one or two folks that still haven't picked up badges or asked me to mail post con..

That said, I find it a bit odd the person you bought from didn't try to offer a more universal contact platform? I always try to arrange a communication point BEFORE the con, and make sure it's something I can use myself to ping pick ups.

Like other posters have said, don't file a claim unless they ignore your attempts at contact over the next few weeks. Let them know you still want the physical badge and did make an effort to find them at AC, start a dialogue before throwing down refunds, as most artists will work something out on mailing a post convention pick up.
Jul. 12th, 2016 12:54 am (UTC)
Hey! I bought stickers from you this year. Hi again.

The claim idea came from the last time I opened for art commissions, a day after a girl paid she filed a claim to get my attention. It was dumb of her to do that so quickly but it certainly worked.

Guess I'll have to wait a few days before trying harder.
Jul. 12th, 2016 01:15 am (UTC)
Hey, you are awesome, thanks! XD

Yeah, PP gives something like 120 days for refund claim window on any non friends/family payment, so you have time to try and get contact about shipping your badge. Keep on it, and set deadlines, you should be able to get sent, or get a refund if they vanish..
Jul. 12th, 2016 05:20 am (UTC)
I know I speak for myself when I say a lot of us from AC are even now just getting settled back down from it. I myself got home only 2 days ago and am hearing a lot of people got the same sick I did, so there could be a lot of reasons they may be a bit slow right now.

I would 100% wait AT LEAST A WEEK for a reply to your note before going to try and file a claim, and even then I'd contact them a couple more times first and see if there's any other means of reaching them.

I'd say if there is no reply to your attempts to contact in another couple weeks, then make a 'no contact' beware here, but for right now you're paypal payment is safe. If anything I'd say patience is key currently and no reason to fret yet.

Also going to second the notion of how hard it is to do delivery/pick ups at cons when you aren't in 1 spot for the entire time. Missing people, even suiters, is incredibly easy and I've done it many times. I still have about 4 pick up comms from the last 3 years in my art bin that need to still be picked up with no luck from getting a hold of the commissioners @@;;

But ya like all in all I'd just message their telegram and let them know your concerns, if you get no responses in a week or two might be worth making a beware to try to get contact with them.
Jul. 12th, 2016 10:38 am (UTC)
Definitely hold off on filing a claim for right now - a ton of people are only just settling down from AC and going through any notes/emails/etc. If the artist doesn't reply within a week, I would second Chronidu's advice and bump your note/email up a couple times (not in the same day, tho) and try to get a response before escalating to a claim + beware for lost contact.

I've been to cons and tbh delivery is HARD to do, especially at more densely populated ones. One system I've seen used (if the artist in question is selling at a booth that year) is to have a buddy with your pickups at your booth + they have you pick up your badges/art/stuff + sign it off if you're having trouble coordinating. Otherwise, if they aren't selling or doing any sort of job/presentation/what have you that requires them to have a stationary buddy, it's almost impossible to find everyone.

I know some people say "hey you drew my character/fursona/etc you should know me on sight" but as an artist, sometimes it blurs together in the rush and confusion of a con. 8( Not an excuse, but unless you guys set up an absolute identifier + way to meet (like say "Hey I will be in xyz locations around abc time, wearing this/holding this/I will have a sign") it's hard to find each other.

TL;DR - stuff happens at cons, making pickups/delivery impractical in a lot of cases, give 'em a week to clear the dust and get back to you. If they don't, bump your note and try to get a response out of them before you move on to filing a claim + a beware (if you want). Keep an eye on how long it's been since you paid, try and keep track of any contact with the artist + necessary details. It'll work out one way or another, good luck!
(Screened comment)
Jul. 12th, 2016 02:19 pm (UTC)
RE: Hello there!
Howdy. Advie posts are to remain anonymous. We're glad you two got in touch but this will be screened. We suggest PM or email.
( 17 comments — Leave a comment )


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