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A few months ago I commissioned an artist to do a badge for me. A very simple name badge on a reusable template in a way. I commissioned the Artist in Early March to be mailed after TFF. The badge was not shipped right after TFF so I asked the artist again and she told me it was now gonna be shipped after FWA. Just days before I was set to go to Wild Nights. I asked the artist again if the badge was ever shipped. She claimed it was shipped April 18th. The problem there was I never got the badge so I asked for a tracking number to see what happened to the badge. She didn't have a tracking number so I am guessing the artist never shipped it or it got lost in the mail. In early May I talked to the artist about this and she promised me to send a replacement copy in the mail and I would get a digital copy because I have not seen how the badge turned out. Finally after some back and forth talking and reminders I finally got a digital copy of my badge in mid-May with the promise and getting my actual badge sent in the mail ASAP. A few more weeks passed and I ask about when will she ship the badge to me. She is now giving me the excuse that she is always at work when the post office is open and does not have a chance to ship the badge. My patience has ran out on this issue and I want the Actual Copy of the badge mailed to me.

So what I paid for it was $10+$5 Shipping. The order is past the 45 day PayPal Dispute Limit so I can't dispute and buyer protection does not cover intangible items. She continues to take comissions as of this moment.

I am not ready to reveal the name of the problem artist as of yet.

So what do I need to do about this issue?

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( 41 comments — Leave a comment )
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Jun. 18th, 2016 07:20 pm (UTC)
Paypal actually increased their dispute time window to 180 days. You still have lots of time to file a dispute - so that'd be the first thing I'd do, in your shoes. Since it's a physical object she was selling you - traditional art/prints/etc are not intangible goods - I believe she would have to provide them with a valid tracking number for it to them, in that case, so that may be the best way to get her to actually send it to you.

It's really not hard to step out during a lunch break or something and go to a post office or courier, if one works during their normal business hours.

Edited at 2016-06-18 07:20 pm (UTC)
Jun. 18th, 2016 07:48 pm (UTC)
It's their problem, not yours. Even if the post office is closed after they're done working I don't see why they can't switch to like UPS or FedEx and schedule a pickup. The cost will probably eat the profit but it's their responsibility and if freight is going to be such an issue they need to charge enough that they can get a freight option that works with their lifestyle.

Like Magedragonfire said the dispute window is much larger than it used to be.
Jun. 18th, 2016 07:50 pm (UTC)
Not saying this person should charge you more retroactively, but they should find an option that works with them and if it's more expensive then they need to raise their prices to cover it. Kind of miffs me that they're charging for shipping but supposedly can't ship anything.
(no subject) - kayla_la - Jun. 18th, 2016 07:53 pm (UTC) - Expand
(no subject) - mistresswolf - Jun. 19th, 2016 05:04 pm (UTC) - Expand
(no subject) - snowhawk - Jun. 19th, 2016 02:29 am (UTC) - Expand
Jun. 18th, 2016 08:39 pm (UTC)
I can only guess where that artist lives there must be no post box around.
Jun. 18th, 2016 08:52 pm (UTC)
Is the badge large or bulky?

Depending on the size and weight, the seller could just stick it inside a small box (so it doesn't get damaged), slap a shipping label on it, drop it off at ANY mailbox, and send it off. That's what I do with small packages. There is no blaming work, unless the artist wants to send the item via Priority Mail, any item under 13 ounces can be dropped off at a mailbox.

Heck, PayPal gives you a nifty shipping service to boot.

Edited at 2016-06-18 08:53 pm (UTC)
Jun. 18th, 2016 10:37 pm (UTC)
I'd give them a deadline to use click n' ship (the online system, all you need is any old food scale and a debit/credit card) and they can even schedule a pickup or drop it in any mail box. Paypal can even print postage and they can do the same thing.

Edited at 2016-06-18 10:39 pm (UTC)
Jun. 19th, 2016 12:10 am (UTC)
Since it's a traditional print, she can just use a large envelope (with "do not bend" on the cover) and a bunch of stamps, then put it in the nearest USPS mail box.

Some post offices nowadays keep an automated mailing kiosk in their lobby that's available at all hours. I've mailed many things this way -- even at 2 AM when I get off work. Maybe ask if she could look for one of those?

Either way, it's extremely irresponsible of her to just make you wait for so long.
Jun. 21st, 2016 02:29 pm (UTC)
It also helps to sandwich it between two pieces of cardboard!
I got a nice traditional piece from someone and that's how I got it, nice and fold free. :D
Jun. 19th, 2016 12:18 am (UTC)
You don't even need to go to a post office to ship things 100% of the time anymore, you can pay for the cost of mailing/shipping through PayPal, print the label, stick it on a large envelope and drop the badge in a post office box anywhere in town and off it goes. It really seems like they just don't want to go through the trouble of giving you what you paid for. (Especially with no tracking number -- it's rare that you ship anything of a decent size and have it NOT come with tracking, from my experience w/shipping through USPS.)
Jun. 19th, 2016 12:36 am (UTC)
Like someone else said, the dispute window for Paypal is actually 180 days and a physical piece of art counts as a tangible item, so if you need to file a dispute, you'd be able to.

About the actual shipping...not being able to go to the post office is no excuse. For one, I don't see how that could be the case unless she works six days a week and never takes a lunch break. But for another, like many others said, you can just print postage out online, either through the USPS website or Paypal itself, slap the postage on a mailer/box, and drop it in any mailbox.

I'd send her a message giving her a deadline (of maybe a week or two) to mail it out by, with the requisite that you get a tracking number by that deadline as proof of it being mailed, and the ultimatum of you filing a dispute on Paypal if she doesn't meet the deadline.
Jun. 19th, 2016 03:59 am (UTC)
Actually our post office is only open 5 days a week, and only stays open between 9am-12pm and 1-4pm.

I order a lot of things online, I have to send my husband to pick things up and with his work schedule, he often can't do it. (5am-5pm, lunch from 12-1pm).

Just wanted to point that out. I agree that it isn't much of an excuse because there's other options and you can mail something without needing to deal with the clerks.

Edited at 2016-06-19 04:00 am (UTC)
(no subject) - kattotang - Jun. 19th, 2016 05:27 am (UTC) - Expand
(no subject) - DeadGalaxyX - Jun. 19th, 2016 07:09 am (UTC) - Expand
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(no subject) - kattotang - Jun. 19th, 2016 06:35 pm (UTC) - Expand
(no subject) - DeadGalaxyX - Jun. 19th, 2016 06:56 pm (UTC) - Expand
(no subject) - snowhawk - Jun. 19th, 2016 03:52 pm (UTC) - Expand
(no subject) - DeadGalaxyX - Jun. 19th, 2016 06:51 pm (UTC) - Expand
(no subject) - snowhawk - Jun. 20th, 2016 03:03 am (UTC) - Expand
(no subject) - kattotang - Jun. 19th, 2016 06:28 pm (UTC) - Expand
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(no subject) - fastbreak333 - Jun. 19th, 2016 01:16 pm (UTC) - Expand
Jun. 19th, 2016 02:15 am (UTC)
You can use paypal's multi shipping tool from home and just print out paid postage. It is even cheaper than going to the post office. I have a hard time getting to the post office, and this solved everything. However, at this point if things continue to be like pulling teeth, I would just move on as you did get a digital copy, and it might be less of a hassle for you to get it printed and laminated at an office supply shop. She could perhaps cover the cost of that as a compromise.
Jun. 19th, 2016 05:32 am (UTC)
Echoing what everyone else has said. The artist took a commission that they knew needed to be mailed. They need to find a friend or find a different way to get postage. I ship a lot of badges and postage always comes to just under $3 for domestic shipping. It's a lot of stamps but that means you can get postage by going to the grocery store, a bank, or a corner store.

Give the artist a firm deadline. If they don't go to a post office they won't be able to get tracking but if they do ask for proof of shipment. If the badge doesn't arrive before your deadline post a beware. Best of luck!
Jun. 19th, 2016 06:01 am (UTC)
There are many ways to ship, even in areas with few options.. You can get stamps at Grocery stores, and Wal-Greens, I think at CVS as well.. Then it can be placed in an outbox.. Even though the post office isnt open, the doors are open and so long as the package has proper posting on it, you can drop a box off in one of their drops.. You can even buy postage online and print it up, so long as you know the proper weight and dimensions..

There really isnt any excuse not to ship things because of work hours these days.. As so much can be done online now, and due to there being multiple carriers with differing hours.
Hunty Belmnt
Jun. 19th, 2016 07:54 am (UTC)
Echoing the other comments, there is literally no excuse as to why your badge can't be shipped with so many ways and options out there.

The dispute time limit changed to 180 days so you can still file a dispute. I would write her to have a deadline and if not contact paypal.

Post a beware. This artist should not be doing these types of commissions that require mailing if she won't take the time to go to even a kiosk.

Edited at 2016-06-19 07:56 am (UTC)
Jun. 19th, 2016 01:19 pm (UTC)
It's one thing to not have time to mail the badge since it collides with her work hours, but telling you that she sent it with no tracking number as proof tells me that she may have initially lied to you as well. Either way, you shouldn't have to go through this much trouble for a badge, so I say file the dispute before it's too late.
Jun. 19th, 2016 01:51 pm (UTC)
Many people have mentioned paypals larger 180 day window now, but did not mention, DO NOT cancle the dispute until you have a tracking number. Once closed it cannot be reopened.
Jun. 20th, 2016 02:05 pm (UTC)
I would do a charge back for the amount you gave for shipping.
The post office does not need to be open for you to mail something unless it is a big box. For a badge a envelope should be fine to just stick in the mail box for the post to take while they are at work. If they don't have stamps they should order some. No reason to be waiting this long.
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