I am including the email address as this person does not have any online profiles that I can find- I only know them through email.
WHERE: All contact was through email, firstname.lastname@example.org
WHAT: The customer filed a chargeback after I completed a fursuit concept art for them.
WHEN: January 23rd, 2016 - now.
All correspondence with customer from commission start to finish. [Large Image]
Customer denying they filed a chargeback.
EXPLAIN: Customer first contacted me January 23rd, 2016 and the commission was paid for the same day.
Commission was completed and sent to the commissioner February 6th, 2016.
They respond February 15th with a simple "thank you", and contact ceased.
About a month later (March 3rd, 2016), I receive a notification from paypal that this customer has filed for a chargeback, saying that "they did not make this purchase".
This is completely out of the blue as I have not heard from them about any problems/dissatisfaction with the commission.
I contact them immediately asking them to cancel the chargeback, and it is not until 2 weeks later, when the chargeback has gone through and their money returned that they finally reply saying "sorry, I did not mean to do a chargeback".
I request again that they return the money to me.
It's been several weeks and I have still not heard from them nor has my money been returned. This puts me back almost $100 as the $20 chargeback fee was tacked ontop of the already $75 cost.
I had gone into paypal and provided screencaps and my side of the story, but paypal sided with the commissioner as "intangible goods/services are not protected by paypal".
As this person does not have a developed online profile to my knowledge, I am not hopeful that any sort of resolution will come of this.
I urge artists and fursuit makers to not work with this individual, and if you see anyone using this concept art, do not work with them. I consider the artwork to be stolen as it was not paid for.