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I'm very new to the furry community and commissioned an artist on FA for the first time at the end of December. The commission was for a traditional badge, which the artist on their original post said would be mailed out between December 26th - 28th. I purchased a slot on Dec 22nd, and told them it might take me a day to make a more detailed ref sheet, and because of this "wouldn't mind if it went out a little late." However, I ended up giving them my ref the same night (I just wasn't sure at first if they'd need more than I'd already drawn. Anyway...)
When I hadn't heard from them again on January 3rd, I left a comment asking for an update. They said they'd just finished and sent me a photo. They asked if I wanted a background, I said yes, and they asked for my address. I assumed it would be going out shortly after that.
Well, I didn't hear back from them. On January 25th, I commented on the post again, asking if they'd finished it with the background and everything. They said they were sorry and thought they'd already sent me a pic; so they sent me one and said it'd be sent out soon.
Unfortunately, when I still hadn't recieved the badge or heard back by Feb 6th, I noted them again; when I didn't get a response back within a few days but saw that they'd faved things on FA, I sent an email with their paypal address. They did finally reply back on FA, said they were sorry, that snow and school had just postponed their post office run, and that they'd get it out by that weekend. Again, nothing, so on the 16th I was a little more firm and asked them for a solid ship date, commenting that it had been over a month and that i felt it was a reasonable request. They replied that they would get it out on Thursday and that they'd note me when they did so. I never recieved a note, nor anything in the mail.
This has taken quite a long time, and on top of this, the artist has never once reached out to me first - they've only replied to messages that I've sent them.

I'm used to buying/selling online, so my automatic thought here is to file a paypal claim if they don't send it out... However, I've never before commissioned art, and my impression is that this would be extremely rude, especially since a photo of the finished badge was sent (no scans, though; and it matters a lot to me that the piece ends up being physical - I'm not really interested in owning art that is purely digital). I understand that things get busy, and I've been very kind and understanding to the artist, but my patience for them is wearing thin.
Is it reasonable to ask for a refund or a partial refund at this point? Reasonable to report them here? I know two months is nothing compared to what many of the people I've read here have waited. But I'm still pretty unhappy with this whole thing nonetheless.
Sorry for how long this turned out being - I appreciate any advice!

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Comments

( 6 comments — Leave a comment )
jellyfishee
Feb. 23rd, 2016 03:29 pm (UTC)
I think that you should message them with a deadline and have them agree to it. Let them know that if they miss the agreed upon deadline, that you'd like at least a partial refund. If they refuse the refund and still don't ship out the product, that's when I think action (like posting them here) should be taken.
yuki_fox_demon
Feb. 24th, 2016 03:52 am (UTC)
I agree, and I would also ask them for the tracking information so you can be 100% sure it's been shipped and can check its progress
mercurrix
Mar. 1st, 2016 08:23 am (UTC)
They actually ended up shipping it out a day after I made this post, but unfortunately didn't give me a tracking number, and I haven't received it. Wish I'd been quicker to ask for tracking before they'd done so because first class shouldn't take so long. :/ Thanks so much for the advice though.
jellyfishee
Mar. 1st, 2016 02:13 pm (UTC)
You can still ask for a tracking number. It should be on the receipt the post office gave them.
mercurrix
Mar. 2nd, 2016 01:47 am (UTC)
Apparently after all this time of saying they couldn't make it out to the post office, they just told me they didn't get a confirmation number or anything because they'd just put it in the mailbox. I'm giving it another week to show up, but after that I might have to ask for a partial refund....
mercurrix
Mar. 1st, 2016 08:21 am (UTC)
Thank you so much for the advice. Figures they did end up telling me that they shipped it a day after I made this post, haha. Haven't received it yet though and it was sent first class, so this is still pretty up in the air.
( 6 comments — Leave a comment )

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