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WHO:     Kahuna Otter/ Sugarfactory / SugarAussie

WHERE:    http://www.furaffinity.net/user/sugarfactory/
        https://twitter.com/sugaraussie

WHAT:      Digital art on a physical item: It was a two sided, two character dakimakura (silk full length pillow) that was to be shipped to me in the UK.

WHEN:      - Slot was confirmed and paid for on 28th August 2015
        - Refund was offered on 2nd December 2015
        - Final contact before starting Paypal dispute 10th January 2016.

PROOF:     I hope it is okay, these are all filtered in my post in links as it will make a lot more sense with the explanation part.

EXPLAIN:

On 28th August 2015, Sugar Factory posted a journal offering a one time commission slot for a dakimakura of your character for $150. I emailed her my reference and my idea. She replied confirming I had the slot http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.09.16.png

Cut forward a couple of emails which included discussion of making it two characters on each side for an extra $20 and I was ready to pay. I sent my payment via Paypal on 28th August as seen here: http://yksi.org.uk/sugarfactoryAB/paypal.png

She confirmed she would start straight away http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.09.50.png

On 30th August, I was sent a sketch of the first page, and then slightly later, a complete line art for the first side as seen here http://yksi.org.uk/sugarfactoryAB/lines%2030-08-15.png I confirmed this was good and no changes needed to be done.

Communication stopped until 30th September where I emailed her for an update regarding this and another piece of art I had also commissioned (a set of telegram stickers).  http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.26.41.png Reference here is also made to a badge i commissioned before which, she never sent to me but instead just posted to her twitter (which I didn’t follow) and a friend of mine linked it to me. At this point I was informed that she would send the high resolution copy of the badge and that all digital work was back on schedule.

Communication once again stopped until 2nd December where I raised my concerns that there was no progress on the piece since August and that I was hoping it would be done for Christmas. At this point I was reassured that she would try and get it done, and if not she would issue a full refund for the item; I hadn’t even asked/considered a refund at this point. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.30.30.png

On 3rd December, I asked whether a refund would be easier for her than trying to get the art done in time, and was told she was researching options but if it doesn’t work out she would refund me that night. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.32.28.png I queried again on the 4th and was told she was waiting on responses from companies.

I decided on the 8th December to message again to see if there were any updates and was informed she had decided to issue a full refund AND complete the art but asked if i was okay waiting a week for the payment. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.35.24.png I replied saying I was okay waiting but that i would feel awful if she were to do the art as well.


On 20th December as I hadn’t received the payment I sent another email to her http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.37.02.png

At this point I was getting fed up of excuses and no progress and a lot of correspondence occurred that day about how I was in breach of her TOS and that she only agreed to refund me because I was a friend of a friend (despite her offering the refund to start with).  I stated i would like a date with which the refund will be paid and was told that she would pay me in smaller amounts until the full amount is paid, I was okay with this suggestion. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.40.45.png

I received no small payments, but on 26th December I received an email saying she was near the full amount. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.41.52.png

On the 30th I emailed to ask if there was any updates and could she send what she had so far even if it wasn’t the full amount. I was informed she was at the hospital but would when she got home http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.42.31.png

On 4th January, still nothing from her, I was told she was dealing with a quick emergency and would pay the following night. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.43.41.png

On 7th January I queried what happened with this, and was told she was waiting for a payment. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.44.42.png
Today I emailed again, explaining it was getting ridiculous and indicating i was close to getting Paypal to sort this out for me as i felt I was getting nowhere dealing with her directly. http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.46.11.png

A lot of emails went back and forth tonight which i have bundled into a screen dump you can see here http://yksi.org.uk/sugarfactoryAB/Untitled%202.png

I was faced with blackmailing that because of me her partner can’t eat, and that I will be hurting her as a business and putting her in debt etc.

I have no idea what she is going to do, or what choice she has made as per the last two screenshots.

I have raised a Paypal dispute now, and I have escalated the claim though I have no idea if this will be successful or not.

Edit: I have been successful with the disput with Paypal

Thank you for all your kind comments though
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Do not go after persons posted about here, by leaving comments on their art pages.
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Comments

( 21 comments — Leave a comment )
kayla_la
Jan. 30th, 2016 10:37 pm (UTC)
MOD COMMENT
Heya! We had already asked you to fix these once but it seemed you missed them. Instead of rejecting again we've let the post through, but please fix your two 404 images.

Here are their proper links: http://yksi.org.uk/sugarfactoryAB/Screen%20Shot%202016-01-10%20at%2021.32.28.png and http://yksi.org.uk/sugarfactoryAB/lines%2030-08-15.png
yksi87
Jan. 30th, 2016 11:15 pm (UTC)
RE: MOD COMMENT
I don't know why those two don't work in the post as they work in draft form when I checked them... Will have to have a look why as I have no idea why they work before submission but don't after
yksi87
Jan. 30th, 2016 11:16 pm (UTC)
RE: MOD COMMENT
Those two links also work on mobile for me (just checked by clicking them)
celestinaketzia
Jan. 30th, 2016 11:26 pm (UTC)
Re: MOD COMMENT
They 404 because there's a space in the HTML and it adds the %C2%A0 behind the .png. The best way to fix it is to manually make the a href tags in html.
yksi87
Jan. 31st, 2016 02:07 am (UTC)
RE: Re: MOD COMMENT
they should all be fixed now if you refresh :)
sorry about that I did try and fix and it worked before I hit post!
Enn Shaw
Jan. 30th, 2016 11:23 pm (UTC)
Some of the links still aren't working. Try using another server?
celestinaketzia
Jan. 30th, 2016 11:27 pm (UTC)
We're working with the user.

edit: Whoops, didn't mean for that to sound so abrupt. But we got this.

Edited at 2016-01-30 11:28 pm (UTC)
sapphistscot
Jan. 31st, 2016 12:53 am (UTC)
$150 is a lot of money to be out, and I would definitely do a chargeback in your position. The emotional blackmail in that last lot of e-mails is just... ugh. They've had a month to refund you, and chances are that if you let the Paypal chargeback window expire then you'd never get the money back.
sbneko
Jan. 31st, 2016 01:12 am (UTC)
The twitter link says there's no user by that name. Is it a typo or did she maybe delete her twitter? (or maybe set it private?)
wyla
Jan. 31st, 2016 01:15 am (UTC)
It looks like they've moved to https://twitter.com/chocoaussie (all search results of tweets to sugaraussie now have chocoaussie as the main poster)
yksi87
Jan. 31st, 2016 02:09 am (UTC)
thanks for this! they were still on that link when I last checked but it's nice to know their new one thank you
wyla
Jan. 31st, 2016 02:18 am (UTC)
No problem! Beware well warranted; it seems like yet another 'don't spend all your earnings until you've delivered the product/bought materials' failure with a bad attitude to boot. x___x;
kayla_la
Jan. 31st, 2016 02:09 am (UTC)
The threats in her last few emails are.. concerning. Beware well warranted.
duster
Jan. 31st, 2016 03:32 am (UTC)
Wow, the guilt tripping and emotional guilting in the last screenshot actually made my jaw drop. Beware very well warranted, I would not want to work with an artist that threatened and guilted me that cruelly.

ETA: As cold as it sounds, the artist's problems aren't your problems. It's not your fault they spent the money before they finished the project and it's not even their money to spend since they didn't earn it yet. Don't let them guilt trip you into calling off the claim, you have a right to your money and whatever financial decisions the artist made are on the artist.

Edited at 2016-01-31 03:34 am (UTC)
tepiddreamer
Jan. 31st, 2016 06:03 am (UTC)
While those last few emails do sound threatening, it is typical behavior from her. I still have not received a dime back from her from when I commissioned her in 2013. Over the years I have gotten several excuses, all medical related/or 'I lost my job'. She frequently account hops, and likes to quilt trip her customers. She has threatened me before in a similar fashion, although she is constantly purchasing items or going to cons while she owes people art/or money. I'm glad you can still file a claim with Paypal.
rayesesshyfan
Jan. 31st, 2016 08:05 am (UTC)
The guilt tripping is so disgusting in that last bundle of emails.

And after reading tepiddreamer's comment about her, beware very well warranted.
norsepaw
Jan. 31st, 2016 09:22 am (UTC)
Bought a spacefae from her in august and a week later I had to send her a note asking if she got the money and could if so could send me the file for the spacefae.
She haven't written down that the Fae I bought is taken so I cross my fingers she wont resell it.

Reading Tepiddreamer's comment its pretty clearn its not just communication she needs to work on. hope things gets resolved for you.
lackoflollies
Jan. 31st, 2016 01:34 pm (UTC)
Holy ravioli, yea stick to your guns about that dispute. Her problems are not your own.
corghi
Feb. 1st, 2016 04:02 am (UTC)
Really sad to see she hasn't changed at all. I've worked with her, but only on a stream basis so I can be there when the art gets done.

All of my friends have had similar experiences as you. Ie, saying she shipped something when she didn't, it getting lost, the slew of "convenient" excuses, etc...

Don't let her intimidate you. She shouldn't have spent that money anyway, it's not your problem whatsoever. She owes you a service, she either sticks to it or she refunds you in full. Always a huge red flag when someone has to dump names and start over somewhere else. I know paypal will work in your favor, but it's baloney that she's strung you along this far.
dirtiran
Feb. 1st, 2016 03:13 pm (UTC)
Such a shame, and terrible attitude!

I almost would have offered to buy her current character auction on the condition that I sent you the money...but I know that would just cause a shitstorm XD

Good luck with your dispute!
hidden_kyuubi
Feb. 6th, 2016 01:02 pm (UTC)
Oh yeah, this person. As soon as I saw the SF name I remembered seeing a few bewares in here about them before.
( 21 comments — Leave a comment )

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